My room air conditioning was not working. After 2 hours of trying to get it cooler, it was hotter (at 79 degrees). The hotel said that in the morning it could be fixed, but I was only staying one night. They had no emergency engineer they could call. They had no other room they could offer me, and they didn't have a fan they could offer me. They could not offer me a rebate or discount because I booked on hotels.com and not their web site. I paid over $200.00 to hardly sleep because it was so warm. This hotel used to be my favorite in Chicago before COVID. But, this, the first time I stayed since then, was terrible. I would not stay there again.