我可否免費取消波爾圖海灘公寓酒店及海灘俱樂部的預訂，並獲發全額退款？

可以。波爾圖海灘公寓酒店及海灘俱樂部在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

波爾圖海灘公寓酒店及海灘俱樂部是否設有泳池？

是的，此住宿設有2 個室外泳池及兒童泳池。旅客由 08:00 至 21:00 可使用泳池。

波爾圖海灘公寓酒店及海灘俱樂部是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

波爾圖海灘公寓酒店及海灘俱樂部是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

波爾圖海灘公寓酒店及海灘俱樂部是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每輛車來回 USD130。

波爾圖海灘公寓酒店及海灘俱樂部的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 12:00。

波爾圖海灘公寓酒店及海灘俱樂部店內與附近有什麼好玩？

歡迎暢玩越野單車、浮潛及潛水等店內活動。店內其他休閒康樂節目包括健身班及瑜伽班。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 2 個室外泳池中任選一個暢泳。波爾圖海灘公寓酒店及海灘俱樂部亦備有健身中心、SPA 服務及花園。

波爾圖海灘公寓酒店及海灘俱樂部內或附近是否設有餐廳？

是的，店內有 2 間餐廳，坐擁亞洲菜及海洋景。

波爾圖海灘公寓酒店及海灘俱樂部是否配備廚房或迷你廚房？

是的，廚房亦配備迷你焗爐、攪拌機及咖啡機。

波爾圖海灘公寓酒店及海灘俱樂部是否設有戶外私人空間？

是的，此每間公寓配備陽台。

波爾圖海灘公寓酒店及海灘俱樂部附近區域有何特色？

波爾圖海灘公寓酒店及海灘俱樂部鄰近普拉亞德爾卡曼市中心的卡門海灘主海灘，短短 2 分鐘步程可到第五大街，5 分鐘步程即達馬米塔斯海灘。旅客都表示，當地區域適合步行，購物活動不錯。

卡曼海灘波爾圖海灘公寓酒店及海灘俱樂部優惠

Q: 波爾圖海灘公寓酒店及海灘俱樂部是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: 波爾圖海灘公寓酒店及海灘俱樂部是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 波爾圖海灘公寓酒店及海灘俱樂部是否設有戶外私人空間？

是的，此每間公寓配備陽台。

6/10 不錯

2025 年 10 月 4 日

Because of the construction work going on .. the property was not as appealing as it looks in the pictures .. Air conditioning had issues but the Manager was kind enough to change the condo for us and she also offered us free breakfast through out the stay.

jawahar (4 晚友伴旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 20 日

Lyndell (7 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 6 日

Several issues. 1 tired travelers have to walk down the street to the concierge office. 2 no accommodations or complimentary service for pool being out of service. 3 laundry service didn't wash our clothes. Only folded and returned dirty. 4 Security tried bribing our party for money, stating we we're too loud and he'll take some money not to report the issue!

Sethi Kalin (7 晚友伴旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 5 日

Jennifer (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 1 日

Anywhere else would be very expensive

This is my third time staying at this property. It's great location. If this 2 bedroom apartment was located anywhere else, it would be at least triple the cost. But here in playa, we have a really nice place close to everything. Highly recommend it.

2 晚行程

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 1 日

Very good location.

Ariadna (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 28 日

Loved the place. I liked the private terrace and spa. We could see the Main Street from the spa.

Brendy (6 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 6 月 27 日

Great beautiful place, next to 5th Avenue, only downside there was loud music you can hear from one of the bars on 5Th Avenue until 3AM Pretty good singer but if you are a light sleeper it might bother you.

Luis (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 24 日

We loved the room. Everything was exceptionally clean, there was a water cooler, oven, etc. for anything needed. The A/C worked wonderfully and the hot tub on the top of the property wasn't actually too hot.

William Charles (6 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 6 月 22 日

Ferdinard (5 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 6 月 19 日

Forget about getting your deposit back. They accused us of leaving marks on the kitchen stove when we didn't even touch it or cook anything. Was very disappointed.

Jemima (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 11 日

Miguel (1 晚商務旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 6 月 8 日

Sintia (7 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 6 月 8 日

The property is fine and is an excellent location. The staff is friendly and very accommodating. Parking the vehicles was very challenging but manageable. I would stay here again.

Jesus (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 5 日

We had the family penthouse which was very large. My kids loved it. All I can say is that the penthouse is 4 flights so if stairs are a difficulty be warned. My husband and I stayed in a bedroom on the first floor which was fine for us but the kitchen is on the 2nd floor and master bedroom on the 3rd floor. We couldn’t have made that.

Steven (5 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 6 月 1 日

Buen lugar, algo viejo y maltratado

luis daniel (4 晚商務旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 5 月 30 日

This property unfortunately as beautiful as it is, is located near either a sewage treatment plant or an area, where they ship all the smelly seaweed. Because the moment you open up the door to go outside, the smell of sewage overwhelms you.

Farhad (2 晚行程)

Travelocity 真實旅客評價

10/10 完美

2025 年 5 月 28 日

Great visit

Brandon (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 5 月 26 日

Best vacation ever

So amazing! Staff was very friendly and attentive. Within walking distance to everything

Pete (5 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 5 月 20 日

We love staying here, everything is nice and clean.

Daisy (5 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 5 月 19 日

Great Intro to Playa del Carmen and Cancun area

Very good location, convenient and comfortable, many restaurants and stores very nearby, great to have on-site parking, is close to Xcarret park which is a MUST SEE location and well worth the trip and the cost. The town is a bit commercial but not over the top for a beach resort, with a safe and secure vibe that was most welcome. Staff at the hotel and in all restaurants etc were friendly, accommodating and helpful and made our trip very delightful. Spanish language is helpful but not critical as ENGLISH seemed widely spoken and understood.

Robert J (3 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 5 月 18 日

AVOID - UNSAFE & DIRTY POOL!

This hotel is a health hazard. To be clear, the accommodation is lovely- comfortable and very well equipped, however the pool filtration system is broken and therefore the pool is a health hazard. We noticed that the water was warm, completely still, the waterfalls were off, there was scum around the edges and on the surface of the pool. From closer inspection it appeared that the filtration system was broken and as such the pool was essentially a pond with no chemical treatments and therefore liable for disease and illness. We raised this with the hotel staff and we were just lied to. I have managed properties with swimming pools so I know what the process is and that they are happy to risk their guests safety was not acceptable. We checked out once they confirmed we would get a refund. They then refused with hotels.com to refund us. Fortunately I had the promise of a refund in writing and sent this to my credit card company who then sorted it. The management are liars. We were offered their sister hotel which is next to the sea and smells like fish with a pool mostly in shade, and was a downgrade from what we had booked. We were told the pool has a leak and needs a full drain down however this hasn’t been booked in- why not? At cost to ourselves and losing a day of our holiday to move we just wanted to leave. If the pool was working, this would be a great place to stay; until then, avoid at all costs.

Sophia (7 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 5 月 12 日

Estancia muy agradable y ubicación excelente

Patricia (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 4 日

Excelente estancia!!!

Cutberto (3 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 4 月 23 日

Buen lugar familiar

Buen lugar para viajar en familia. Las áreas comunes están bastante confinadas por lo que es fácil permanecer atento a los niños.

SEBASTIÁN (2 晚家庭旅程)

Hotels.com 真實旅客評價

波爾圖海灘公寓酒店及海灘俱樂部

Porto Playa Condo Hotel & Beachclub

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