2/10 欠佳
2025 年 11 月 13 日
At first sight, the hotel looks great. The staff is the best I've ever experienced! Unfortunately, things go downhill quickly.
Air Conditioning – My unit was in a building under renovation. It was large, but AC was only in the bedrooms. Most rooms start warm, but mine never cooled. Staff tried everything—adjusting settings, cleaning filters—but nothing worked.
Flood – The next day, I saw a small water spot in the bathroom. That evening, water poured through the ceiling. Tilers on the 4th floor were using water to lay tile, which flowed down to my 1st-floor unit.
Water Pressure & Hot Water – I stayed in three units. Only one had both working.
Rodent 1 – In the second unit, I saw a rat run across the counter and behind the stove. My nightstand items were chewed. Later, I found the rat in the bathroom and ran for help.
Rodent 2 – In the third unit, I finally had hot water. The next morning, I heard movement in the nightstand. Hours later, the rat ran across the living room and back to the kitchen.
Restaurant – The staff were charming, but the kitchen staff weren't. I ordered plain wings and fries. They arrived covered in sauce. The kitchen refused to remake them because they were closing. A nearby family said I was lucky—their kid's plate had a cockroach on it.
I have pictures and texts as documentation. This experience ruined my whole vacation!
Michael
Michael (7 晚友伴旅程)
Hotels.com 真實旅客評價
