Grosvenor Pulford Hotel & Spa puts you within a 10-minute drive of Chester Racecourse and Chester City Walls. Guests can visit the spa to be pampered with massages, aromatherapy or manicures and pedicures, and Palm Court Restaurant, one of 2 restaurants, serves British cuisine and is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights. Fellow travellers like the helpful staff and bar.
Languages
English, French, Italian, Polish, Romanian
At a glance
Hotel size
73 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed*
Service animals welcome
Food and water bowls available
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
Free uncovered on-site self-parking
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:30 AM–9:30 AM
2 restaurants
Bar/lounge
Coffee shop
24-hour room service
Travelling with children
Children's menu
What to do
Fitness classes
Pilates classes
Golfing nearby
Hiking/biking trails nearby
Mountain biking nearby
Rafting nearby
Working away
Business centre
Meeting rooms
Computer station
Conference space
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Fireplace in reception
Fitness centre
An indoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Outdoor furniture
Accessibility
Lift
Room amenities
Be entertained
LCD television
Digital TV channels
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Bath or shower
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 25+ Mbps)
More
Daily housekeeping
Special features
Spa
Spa By Kasia has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
Palm Court Restaurant – This restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Nelsons Bar – This restaurant specialises in British cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 20.00 for adults and GBP 10.00 for children
Children & extra beds
Cots/infant beds are available for GBP 10.00 per night
Rollaway beds are available for GBP 10.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 25 per pet, per stay
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Grosvenor Pulford Hotel Chester
Grosvenor Pulford Hotel
Grosvenor Pulford Chester
Grosvenor Pulford
Grosvenor Pulford Hotel And Spa
Hotel Grosvenor Pulford
Grosvenor Pulford & Chester
Grosvenor Pulford Hotel & Spa Hotel
Grosvenor Pulford Hotel & Spa Chester
Grosvenor Pulford Hotel & Spa Hotel Chester
Frequently asked questions
Does Grosvenor Pulford Hotel & Spa offer free cancellation for a full refund?
Yes, Grosvenor Pulford Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grosvenor Pulford Hotel & Spa?
Yes, there's an indoor pool.
Are pets allowed at Grosvenor Pulford Hotel & Spa?
Yes, pets are welcome. There's a charge of GBP 25 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Grosvenor Pulford Hotel & Spa?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Grosvenor Pulford Hotel & Spa?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 11:00 AM.
What is there to do at Grosvenor Pulford Hotel & Spa and nearby?
Have fun with activities such as hiking, mountain biking and rafting, and practise your swing at the nearby golf course. Additional recreation on-site includes fitness classes and Pilates. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grosvenor Pulford Hotel & Spa also has an indoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Grosvenor Pulford Hotel & Spa?
Yes, there are 2 on-site restaurants, featuring British cuisine.
Grosvenor Pulford Hotel & Spa Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
2 February 2025
Beautiful hotel and room .SPA and felicities amazing.Only one minus we can’t open the window because it was looking for restaurant/people.You can’t even opened the curtain because people have a table opposite our window.
Ilona
Ilona, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
1 February 2025
Lovely place to go.
Lovely Hotel with beautiful rooms combined with a traditional pub / restaurant Nelson’s and the beautiful Palm Court restaurant.
Lovely big Spa pool, staff were first class, big shout for Carol on reception, Max, Giovanni and Harry in the Palm court really looked after us.
Colin
Colin, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
31 January 2025
Very pleasant stay
Very nice hotel, attentive staff, particularly during dinner service. The room was comfortable & excellent spa facilities.
The only down side personally was dogs in & around the hotel, but this seems to be way things are going now.
Philip
Philip, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 January 2025
Lee
Lee, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
28 January 2025
Great stay very comfortable hotel! Service excellent
Katie
Katie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 January 2025
Short break
A gift from out children, a night away in a fabulous hotel. Such a lovely place, service was excellent, staff couldn’t do enough for you. Good food, nice drinks. All in all a lovely night away. We will return
Tracey
Tracey, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 January 2025
Grove or Pulford
Stunning hotel,comfy rooms, good food. Can recommend!
Hotel room was clean and well done, the spa was in lovely extra and looked after. Most staff very helpfull and polite.
Esther
Esther, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
20 January 2025
Louise
Louise, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 January 2025
Rooms could do with a bettee clean still all red confetti hearta all over the place and under stuff from previous
Sophie
Sophie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 January 2025
Lovely night away
Had a lovely stay had no water so stayed with the dog for one night food in the palm restaurant was exceptional
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 January 2025
Kelly
Kelly, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
17 January 2025
sharon
sharon, 1-night trip
Verified Hotels.com guest review
8/10 Very good
12 January 2025
Wonderful but fix your internet
All good except for the truly appalling internet in an area where 4G and 5G was also lacking.
This meant I was unable to work in my room or anywhere else in the hotel which made an otherwise very good experience deeply frustrating
Conrad
Conrad, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
12 January 2025
Overall not bad
Room was bitterly cold as heating not working. Electric heater was brought promptly but was possible dangerous.
Replacement brought which did heat up room nicely.
Palm restaurant food was acceptable but not the fine dining receptionist referred to. However our night was made by the magnifying cent pianist who plated through our meal.
Overall. A very enjoyable stay. Understand sometimes maintenance issue but these were yucky resolved.