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Hotel Chichen Itza

3.5 star property
Family-friendly hotel with outdoor pool, near Pyramid of Kukulkan

Choose dates to view prices

Photo gallery for Hotel Chichen Itza

Lobby
Outdoor pool, pool umbrellas, pool loungers
Bar (on property)
Garden
Building design
Surrounded by ancient Mayan history, Hotel Chichen Itza welcomes you with a warm full breakfast, a refreshing poolside bar, and an inviting restaurant. Explore the nearby Grutas de Balankanché or relax in the garden surrounded by lush greenery. Enjoy free WiFi and unwind at your own pace.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Pool bar
  • Room service
  • In-room childcare
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Self-serve laundry
  • Multilingual staff

For families (6)

  • Children stay free
  • In-room childcare (surcharge)
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

View all photos for Superior Room, Patio, Pool View

Individually furnished, desk, iron/ironing board, bed sheets

Superior Room, Patio, Pool View

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Shower/bath combination
Coffee/tea maker
Minibar
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Coffee/tea maker
Daily housekeeping
Desk
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is HK$1,132
HK$1,378 total
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15 Nov - 16 Nov
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About the area

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • Ball Courts - 5 min walk - 0.4 km
  • Pre-Hispanic City of Chichen-Itza - 7 min drive - 2.5 km
  • Pyramid of Kukulkan - 11 min drive - 2.9 km
  • Court of the Thousand Columns - 11 min drive - 2.9 km
  • Cenote Ik kil - 13 min drive - 7.1 km

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 99 min drive

Restaurants

  • ‪Taco Maya - ‬3 min drive
  • ‪sac be h - ‬15 min walk
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Chilam Balam - ‬14 min walk
  • ‪Hacienda Xaybe'h D'Camara - ‬2 min walk

About this property

Hotel Chichen Itza

Hotel Chichen Itza is a great choice for a stay in Pisté. Guests can take a dip in the outdoor pool or grab a bite to eat at LOS ARCOS, which serves breakfast, lunch and dinner. Other highlights include a poolside bar, a terrace and a garden. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 40 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

What to do

  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 29-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Dining

LOS ARCOS – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge of MXN 450 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Chichen Itza
Chichen Itza Hotel
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza offer free cancellation for a full refund?

Yes, Hotel Chichen Itza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Chichen Itza?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Chichen Itza?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Chichen Itza?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Chichen Itza?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Contactless social distancing is available.

What is there to do at Hotel Chichen Itza and nearby?

Hotel Chichen Itza has an outdoor pool and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Chichen Itza?

Yes, there's an on-site restaurant, LOS ARCOS.

Does Hotel Chichen Itza have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Chichen Itza like?

Hotel Chichen Itza is in the heart of Pisté, a short 6-minute walk from Ball Courts.

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Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Breakfast
Food
Location
Family friendly
Ruins
Trip
Towns

What guests liked

  • Breakfast was consistently described as delicious, good, and fantastic by multiple guests. (14 reviews)
  • The pool and grounds are beautiful and a great amenity. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Jason, 1-night trip

10/10 Exceptional

Beautiful hotel
Krishneel, 2-night trip

10/10 Exceptional

NA
Philippe, 1-night trip

6/10 Good

Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Andrew, 1-night trip

6/10 Good

Perfect adequate for what we needed
Joanna, 2-night trip

8/10 Very good

Very friendly staff. Helpful with rooms and trip to Chichen Itza. Rooms are basic and breakfast is very basic
Claus, 1-night trip

10/10 Exceptional

Quaint and beautiful hotel in the middle of the jungle. We stayed here for just one night to visit Chichen Itza. We wish we our stay was longer. The hotel team we're very kind and attentive.
Athena, 1-night trip

8/10 Very good

5 min away from chichen itza

Old hotel with kind of a motel feeling, to be honest a little pricy for what it is offering but definitely good enough for one night.
Leonard, 1-night trip

10/10 Exceptional

Staff was friendly and helpful. Rooms were clean. Bed mattress was a bit hard for me.Good restaurants nearby and very close to the ruins.
Daniel, 1-night trip

10/10 Exceptional

This hotel was incredibly clean and the staff was very friendly and courteous. This hotel is in a very small town which worried us a bit because we know what small town hotels are like where we live. This was nothing like the small town hotels we're used to. This property including the restaurant blew us away. We would stay here again in a heartbeat.
Kyle, 1-night trip

8/10 Very good

just fair
Victor, 1-night trip

2/10 Poor

The beds are HARD and the sheets are dirty and hard. When showering you feel u are sinking because the tub is so old. Asked the guy in the front desk for a cup of ice and he told me to go buy it across the street. The wifi is not good, nor the tv did the worked. Asked again the front desk about not having wifi or cable in the room and rudly he said it was due to the rain and that there was no wifi access in the rooms only in the lobby area. The only good thing about this stay was their breakfast. Otherwise, do not stay at this hotel, stay in Vallalodid. It's about 40 min drive from Chinen-Itza however, they have better hotels and staff is friendlier.
Adriana, 1-night trip

10/10 Exceptional

Wonderful stay

This is a meticulously maintained older hotel with impeccable service. The staff consistently delivered at a better level than I expected: i often wondered if they trained in a high end hotel before. While the facility is a bit older, everyone was impeccably dressed, courteous and perfectly trained and informed. The food was delicious, and served very fast. Everything was kept very clean with attention to detail, employees cooking food wore masks and hand sanitizer dispensers were present and filled in key locations. This is a great central location to work from to go to many of the sites in central Yucatán. A minor note: my room was not very sound proof: a lot of outside noise came in - including some pretty sounding but very loud nightbirds. It’s on the street so expect some background noise. This normally would be a problem for me but, the rest of the experience more than made up for it. I would go back in a second.
Luc, 2-night trip

4/10 Fair

Disappointed with the Chichen Itza Stay

this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day. The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”.. Pizza dinner was not throughly baked and not what we ordered, ate it anyway. I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
Donna, 1-night trip

10/10 Exceptional

Lo disfrutamos mucho mi familia y yo, un lugar muy tranquilo, y todo el personal súper amable, lo recomiendo ampliamente
Claudia Yaneth Espinoza, 1-night trip

10/10 Exceptional

Gran opción para visitar Chichén
Alexis, 1-night trip

10/10 Exceptional

El hotel chichen Itza está en reparaciones por lo que nos enviaron al hotel mayaland por su cuenta y este hotel está muy bueno por lo que es mi calificación de este último
gerardo, 1-night trip

10/10 Exceptional

Muy bonito
Alma, 2-night trip

10/10 Exceptional

Muy tranquilo
Eduardo, 1-night trip

4/10 Fair

Tæt på Chichen Itza

Meget slidt hotel men venligt personale. Ok morgenmad. Kom sent og rejs tidligt. Godt hvis man skal besøge Chichen Itza.
Anders, 1-night trip

10/10 Exceptional

Love!!

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
Scott, 1-night trip

8/10 Very good

Todo bien
Ramon, 2-night trip

4/10 Fair

Hotel viejo, no muy cuidado, camas horribles
Oliver, 1-night trip

10/10 Exceptional

Great! Thanks!
VERONICA, 1-night trip

10/10 Exceptional

It was a nice place to stay
Murtuza Badshah, 1-night trip