I booked a 1-night stay 11/1/25 jacuzzi suite. Sole purpose was to utilize the jacuzzi. However, the jacuzzi jets were inoperable. I notified the front desk. Associate stated the manager was off but he will contact them to see what we can do. He never got back to me. I followed up and he stated he will be sure to get back to me. He never got back to me. I waited a few days then called back. I spoke to a front desk associate and brought them up to speed on the issue. They told me I would receive points for a 1-night stay. She stated she would have the manager add the points. A week or 2 goes by. I check my account and no points added. I called back to make the property aware and they told me to email the manager. I did so. Waited a few days and the manager never emailed me back. I gave another follow up call. Was able to reach the manager Jereah (who didn’t introduce herself) I had to ask her name and title. She stated that the jacuzzi was operable the staff member didn’t know how to turn it on. She stated that because I booked thru a third party I wouldn’t have gotten a refund back regardless even if I left the room. She stated 11/5 the staff member requested 1000 points to go to my account. Which isn’t enough for a 1-night stay that I was told I would receive. She said 1000 point covers the jacuzzi not working. Had I known it wasn’t working I wouldn’t have booked. My special occasion was ruined with no proper compensation. I will never stay at this property again!!!!!!!!!!!!
Randolph
Randolph (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 11 月 17 日
Didnt even get a chance to have the breakfast we didn’t sleep the night we checked out early in the night around 11pm roach infested very unpleasant to sleep.
Wendy
Wendy (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 11 月 10 日
No continental breakfast. Treadmill didn't work. Room had a smell of damp clothes.
Ernesto
Ernesto (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 4 日
I didn't like the fact that there were people smoking in the stair well while I had my grand children climbing the stairs to our room.
Michael
Michael (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 1 日
good stuff!!
A K M Raquibul
A K M Raquibul (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 31 日
The staff wasn't welcoming, I had to change my room and the other room I moved to has hair all over the place. That's disgusting. I will never lodge in this hotel again.
Elizabeth
Elizabeth (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 28 日
Terrye
Terrye (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 26 日
john
john (1 晚行 程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 12 日
Killed two roaches in room 104 and then had to kill two roaches in room 401 which we were switch to
Joseph
Joseph (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 7 日
Blaise
Blaise (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 28 日
Rodney
Rodney (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 24 日
Maleek
Maleek (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 2 日
Larry
Larry (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 29 日
Boris
Boris (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 27 日
It was ok might stay there again not sure 100$ security deposit and no free breakfast you have to pay nothing is free
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 24 日
Easy parking was good. The rooms don't smell good, it smells like it has never been painted or cleaned. I know the house keepers do their job but it needs a remodel so the smell can go away or be vented. Bottom floor.
Danis Ulises Ramos
Danis Ulises Ramos (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 24 日
El personal de recepción es un poco hostil.
Bianka
Bianka (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 8 月 24 日
The room was drity and didnt feel safe with all the people outside drinking and smoking and the room and hallways smelled lije marijuana