Room was not available when we checked in, receptionist asked us to wait 5 minutes, but that 5 minutes turned into 20+ minutes. Bathroom door did not close and had no lock. Big privacy issues. We went with our kids so it was a big privacy concern. Toilet was making some bubble sound. Sofa bed was terrible and no bed sheets or pillows were provided. When we requested hotel staff they provided bed sheets only. This room also did not have a landline phone. Never been to a hotel room that did not provide a landline telephone. We have to use our mobile phone to talk to reception. Room was noisy we could hear people noises from walking in the hallway. Overall hotel staff were not friendly at all. Terrible service. First time ever had worst experience with room and staff. I am not sure how this hotel room had 10 stars rating on hotels.com?
Rakesh
Rakesh (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 4 日
Erik
Erik (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 3 日
David
David (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 30 日
Aubrey
Aubrey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Sandra
Sandra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Great Location
Conveniently located across from Radio City and near Times Square. Very reasonably priced for a last minute trip to the city.
Jacqueline
Jacqueline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Nice stay
It was great! Only complaint would be that they did not have enough clean towels.
Cheyenne
Cheyenne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Jerome
Jerome (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 24 日
Central and price-quality ratio really interesting
We booked this Hotel like 1 month before our stay and the price for a Hotel in middle of Times Square area next to the Radio City Musical Hall was really interesting. The room quality is average, nothing to fancy but it does his work if you’re often outside.
Location is good but the hotel itself is not 4 star. Cleanliness issues and the bathrooms are leaking.
Sujay
Sujay (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 24 日
It was average, staff was super helpful and friendly but the lift situation was not good, only 2 lifts and one was not working one day created big chaos. The toilet had a couple of things broken, cupboard door and the shower door was not closing