8/10
Overall the hotel was nice. The room was comfortable. Front desk service was a little lacking. I needed to use the hairdryer in the room. Plugged it in…did not work. Went to front desk (had to wait almost 10 mins for someone to come out of the back) asked for a replacement. Got it and went back to my room. It did not work. Had to leave for my 7am meeting. Came back that afternoon and went down to get a replacement hairdryer. Took almost 20 mins to get a replacement. Plugged it in and it did not work. Took third hairdryer back to front desk. Someone from housekeeping was a front desk. Rep asked her to go and find me a hairdryer that worked. When she came back almost 20 mins later. Housekeeper handed me the hairdryer. I said thank you and she just turned and walked away. I guess I inconvenienced her. Front desk and overall customer service could have been a little nicer. Probably wouldn’t stay here again when I go back for business.
真實旅客
4 晚商務旅程