Ficamos surpreendidos com tudo! Hotel atende mais que as expectativas
Claudio
Claudio (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
El mejor en el que me he hospedado
Excelente hotel, con todas las comodidades, hermosas instalaciones, la comida deliciosa, sin duda volvería a este hotel, lo único que noté es que el personal en general son muy amables con los extranjeros pero no con los connacionales por lo que recomiendo el trato sea igual para todos.
NORMA LETICIA
NORMA LETICIA (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 15 日
Salvador
Salvador (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 9 日
Good
There was a lot of seaweed on the beach - creating a lot of dead fish smell and making it impossible to enjoy the beach. I got a bit of food poisoning, but the food was good. No one else in the party got sick.
Sijo
Sijo (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
We had a great time. The sargassum was the only negative, but that was not the fault of the hotel / resort of course.
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 27 日
Me engañaste Hoteles.com
Hoteles.com apesta porque ya murió el interés por ser competente y tratar bien a sus clientes. Si me estás leyendo y eres miembro ya deberías estar cancelando para sumarnos y llevarlos a la quiebra o que cambien su nombre cómo algunos fraudulentos lo hacen.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Lincoln
Lincoln (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Awesome
eduardo
eduardo (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 10 日
Best staff experience
It’s amazing this was our 3rd time visiting the hotel it was amazing. The staff is very helpful, kind and caring and attentive food pool amenities, beach amenities every amenity you can imagine this hotel has. The staff starting with Joe at the aquatics is amazing Eric the waiter at the Italian restaurant went above and beyond to help us with our child candy. The Cleaner Candy was so nice when our son made a mess and came over immediately to help us clean it up. Nico at breakfast was the best.
Michael
Michael (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Hotel excelente muy buen servicio todo genial
Luz Adriana
Luz Adriana (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 25 日
It was a family trip to celebrate my birthday. We had really good time. I stayed at this hotel years ago and was pleased with everything. After renovations it’s even better. Very clean, staff has been excellent, food choices were great, evening entertainment was excellent and overall it was great vacation. I was a little disappointed with not being able to swim in the ocean due to excessive seaweed but we had great time swimming in the pool. Definitely recommend staying at this resort.
Aida
Aida (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Vera
Vera (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
This resort was breathtaking!
Lots of fun. The staff were so personable. Great vacation!
Dawn Marie Del
Dawn Marie Del (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Roy very elegant
Staff were amazing
Food was delicious
Antonina
Antonina (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Maria Eugenia
Maria Eugenia (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Derrick
Derrick (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
This hotel is beautiful. The staff are super amazing and accomodating. I had an issue with the room which is not even worth mentioning it because they solved it and they upgraded us to a better room with a beautiful big balcony. The food at the buffet and restaurants was really good and the drinks as well for an all inclusive!! They made a small decoration for my daughters bday in the room!! I really enjoy my time at the Riu palace RM!! The snacks restaurant “pepes food” was my favorite the grill meat uff to die for!! Definitely will go back
Jennifer
Jennifer (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Justo Tito
Justo Tito (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Jose Luis
Jose Luis (5 晚行程)
Travelocity 真實旅客評價
6/10 不錯
2025 年 6 月 7 日
The only thing I did not like was the room we were given it was next to the workers maintenance room day and night loud noise people talking moving things around it was hard to really rest ! Also it had a strong smell of mold !
Jose
Jose (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 6 日
This resort has amazing food even on the buffet. All the staff were incredibly friendly and helpful. Ricardo helped us book excursions and even helped us reschedule after I was sunburned. There is a convenient store and doctor at the bottom of the driveway. We have stayed at a lot of different resorts here and this was by far the best!! The beach was amazing too. When you step outside you feel you’re really in paradise. Our AC broke and they had it fixed in 30 mins. When we elected not to have our room serviced that day they called us to see if we needed towels or mini bar drinks. You’re treated like a millionaire! Highly recommended! I don’t have one complaint at all. They do everything perfectly. Plus no sales pitch to get you to buy a timeshare.everyone was treated equally. 5 stars
Charles
Charles (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 6 日
This is a very clean well kept hotel. Love the fact that guests dont need to make a reservation for the specialty restaurants and the lobby cafe always had some good treats. Food at the buffet was great and had a lot of variety, service was also great there, especially Ezequiel. Check-in process was smooth and very accommodating.
On the other hand, pools could be cleaner and pool area bar needs more bartenders at peak hours. A recommendation would be to provide electronic wrist bands so guests do not have to worry about so many cards, ex room keys and towel cards.
Anisel
Anisel (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 6 日
The resort was beautiful and clean. The service was excellent. The food could have been better, but it was fine (I'd recommend the buffets over the restaurants). I would definitely stay here again.
However, as much as I liked the resort, book directly through their website. DO NOT BOOK THROUGH EXPEDIA! This "$850 resort credit" that is advertised on the Expedia website (and honestly the only reason I booked through Expedia rather than directly through Riu in the first place) is NOT a credit at all! It is a smattering of discount coupons that you likely don't even want to use. And discount coupons are not the same as a credit! This is wildly misleading and deceptive. The problem is that when my travel companions and I figured out this was going to be the case, we called Expedia multiple times, both before arrival and upon arrival. Their customer service was terrible. Before arrival, they kept dodging the question and telling us if it was an issue, they'd deal with it after we checked in. After we checked it, they basically said "tough luck, too bad for you" since they already had our money by that point. Wasted multiple hours on the phone with them. Again, great resort. Just don't book through Expedia.
Leslie
Leslie (6 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 6 日
Hussam
Hussam (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 6 日
One of the Most Disappointing Customer Service Experiences – Riu Palace Riviera Maya
I’ve never written a review like this, but after our stay at Riu Palace Riviera Maya, I feel compelled to share.
We booked two rooms via Expedia for May 28–June 3, 2025. Due to severe weather and flight delays, we missed our connection and couldn’t arrive until 2:00 AM on May 30. The airline rebooked us and adjusted our return to June 4—so we simply asked Riu to shift our stay by one day (May 29–June 4). Same number of nights, same rooms.
Expedia confirmed they reached out to Riu Reservations. I also emailed the resort directly, clearly explaining the situation and urgency. Despite being on-site, staying in rooms 0005 and 0006, all I received were copy-paste replies saying front desk and managers couldn't help due to “policy.” Riu Reservations didn’t respond until June 1—denying the request with no flexibility.
What’s worse, I saw available rooms online for June 3, yet they still refused to assist. We weren’t asking for anything free—just a shift due to weather-related travel issues. Not a single person showed empathy or took responsibility.
We spent thousands to stay here, yet were left scrambling for a place to sleep. Riu treated us like reservation numbers, not guests. We deserved better—and they failed us.