We really enjoyed our stay at the resort and wish we had stayed longer. We enjoyed the foot and the restaurants. The beach was really nice and that is where we preferred to hang out. Pool areas were also nice - just a little crowded. Service was exceptional and everyone was so very nice. We'll definitely go back.
Danielle
Danielle (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月4日
Miguel
Miguel (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月15日
Gran opción
Muy buena opción en la Riviera. Cómodo, muy buena comida y servicio. Muy buenas instalaciones de playa y alberca
Claudio
Claudio (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
JARED LEE
JARED LEE (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月8日
Gerardo
Gerardo (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月6日
The Staff is very selective
The staff is very selective to provide a good service to you. If you don't look American (Caucasian), do not expect a good service, even though you are American!
Wors thing! I mentioned something to this lady Lupita! at the front desk when I was doing the check out, and she just say: Oh, I didn't know that.
That was it!
Gerardo
Gerardo (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月15日
Decepção ! Não entrega o que vende ! Ilusão
Está sendo decepcionante, existe um mercado paralelo cobrado pelos atendentes que de acordo com a gorjeta, te oferecem cadeiras de piscina, toalhas e atendimento nos restaurantes ! Apesar de ser all incluse ! Não recomendo ! Caso não dê gorjeta, o atendimento é pessimo !
Marco
Marco (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Good and various kitchen. Bars do tasty stuff.
Alexander
Alexander (8 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年12月4日
Nice Staff, Nice property
Jeffrey
Jeffrey (9 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月4日
I’ve stayed at RIU resorts before, but this one is by far the best. When we arrived in our room, we were greeted with balloons, desserts, champagne, and a charming note wishing us a happy anniversary. Housekeeping serviced our room daily and sometimes even twice a day. After enjoying the onsite entertainment—which the onsite entertainers work really hard for - we would return to find our room tidied again.
I ordered from room service a few times, and there were no extra charges. We had the chance to try 4 out of the 5 specialty restaurants and the buffet, and the food was great with options for everyone. We enjoyed the Japanese & Steakhouse the most. The Gourmet & Italian restaurant were okay. The staff works incredibly hard and consistently checks to ensure guests have everything they need.
Staying at the Palace gave us the added perk of being able to visit other RIU properties, which was a bonus. I plan to return with my entire family next year. Thank you, RIU and team, for your heartwarming hospitality!
Nazia
Nazia (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月4日
The resort was amazing in all areas. I would highly recommend t and will stay again if we return to this area.
Justin
Justin (9 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月4日
We travelled for a family vacation with our immediate family and extended family. We were a party of 20 raining in age from 16 months to 65 years.
This hotel was perfect for everyone!
The rooms were spacious and comfortable.
The property was large enough to have excellent amenities but totally walkable from room to dinner to pools to beach.
Food was excellent and the staff at the hotel were amazing.
The grounds were immaculate (pool area, beach, rooms, pool washrooms, restaurants were all super clean)
The resort said they were sold out but it didn’t seem overcrowded or crazy busy.
We were always able to find loungers by the pool with no problem
Entertainment was great every evening and lots to keep busy with during the day as well.
We loved being able to walk easily (by beach or street) to the shops in Playacar and also to Playa Del Carmen. The location was so perfect.
Absolutely recommend this resort to anyone.
Sherryl
Expedia 真實旅客評價
8/10 很好
2024年12月3日
Needs to improve the quality and variety of food for a top hotel. The meat was dried, some of the desserts didn’t taste fresh and some vegetables over cooked. We have been in different high end hotels and the food was not as expected in this Riu Palace Riviera Maya. Other than that, everything was very nice.
Susana
Susana (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月2日
Lorena
Lorena (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月2日
Adriana
Adriana (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月2日
Eric Michael
Eric Michael (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月2日
Zhe
Zhe (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月2日
Great property!
Jodie
Jodie (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月1日
Everything is good
Hongmei
Hongmei (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月1日
Joey Ferreira
Joey Ferreira (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月30日
Faltó animación
michelle
michelle (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月29日
there isn't any shopping and the entertainment not too good.