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Smy Carlos V Alghero

5.0 star property
Alghero beach hotel with 2 restaurants, spa

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Photo gallery for Smy Carlos V Alghero

Couples treatment room(s), body treatments, aromatherapy
Beach/ocean view
2 restaurants, local cuisine
2 restaurants, local cuisine
Couples treatment room(s), body treatments, aromatherapy
Experience the luxury of Smy Carlos V Alghero, nestled near the coast. Unwind with a sports massage or facial at the spa, enjoy ocean views and local cuisine at one of two on-site restaurants, and relax by the seasonal outdoor pool or children's pool.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Electric vehicle charging point
  • Gym
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Fitness centre
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • Room service
  • 2 coffee shops/cafes
  • Massage/treatment rooms
  • Babysitting

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is HK$1,716
HK$1,923 total
includes taxes & fees
2 Oct - 3 Oct

Room options

Check availability for these dates

Tonight

Sep 29 - Sep 30
Check availability for tonight Sep 29 - Sep 30

Tomorrow

Sep 30 - Oct 1
Check availability for tomorrow Sep 30 - Oct 1
Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room with balcony - Sea View

1 bedroom, minibar, in-room safe, desk

Superior Room with balcony - Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, Balcony, Sea View

Beach/ocean view

Superior Room, Balcony, Sea View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Private bathroom
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Room with balcony - Garden View

1 bedroom, minibar, in-room safe, desk

Superior Room with balcony - Garden View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room with balcony - Sea View

1 bedroom, minibar, in-room safe, desk

Superior Room with balcony - Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, Sea View

1 bedroom, minibar, in-room safe, desk

Suite, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Private bathroom
  • 75 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, Balcony, Garden View

Garden view

Superior Room, Balcony, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Room with Terrace - Panoramic Sea View

1 bedroom, minibar, in-room safe, desk

Room with Terrace - Panoramic Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

Garden view

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Private bathroom
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Garden view

Junior Suite

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Balcony, Sea View

Beach/ocean view

Double Room, Balcony, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • 18 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room Single Use, Balcony, Garden View

1 bedroom, minibar, in-room safe, desk

Double Room Single Use, Balcony, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Balcony, Garden View

1 bedroom, minibar, in-room safe, desk

Double Room, Balcony, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Room with Balcony - Frontal Sea view

Beach/ocean view

Room with Balcony - Frontal Sea view

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room with balcony - Garden View

Garden view

Superior Room with balcony - Garden View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, Balcony, Pool View

1 bedroom, minibar, in-room safe, desk

Double Room, Balcony, Pool View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the area

Map
Lungomare Valencia, 24, Alghero, SS, 07041

What's nearby

  • Alghero City Hall - 11 min walk - 1.0 km
  • Alghero Market - 13 min walk - 1.1 km
  • Port of Alghero - 16 min walk - 1.4 km
  • Piazza Civica - 16 min walk - 1.4 km
  • San Giovanni Beach - 2 min drive - 1.8 km

Getting around

  • Alghero (AHO-Fertilia) - 24 min drive
  • Sassari Station - 33 min drive
  • Airport pickup service

Restaurants

  • ‪Mos Restaurant - ‬11 min walk
  • ‪Ristorante Pizzeria Aragon - ‬9 min walk
  • ‪Il Chiosco - ‬6 min walk
  • ‪Agua de Mar - ‬9 min walk
  • ‪Món Bar Bistrot - ‬14 min walk

About this property

Smy Carlos V Alghero

Smy Carlos V Alghero is a great choice for a stay in Alghero. Guests can visit the spa to be pampered with deep-tissue massages, facials or body scrubs, and Del Emperador, one of 2 restaurants, serves local cuisine. A poolside bar, a fitness centre and a steam room are other highlights at this luxurious hotel.

At a glance

DONE

Hotel size

    • 179 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport pickup on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Babysitting (surcharge)

Working away

  • 24-hour business centre
  • Meeting room
  • Conference centre (1453 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Seasonal outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Accessible airport shuttle
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and thalassotherapy.

Dining

Del Emperador – This restaurant specialises in local cuisine.
Imperial – This restaurant overlooks the ocean and specialises in local cuisine. Open daily.
EL Mirador – This bar is located by the pool. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October to 31 March, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April to 30 September, EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.
  • Spa fee: EUR 45 per person, per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 70.00 per vehicle. Maximum occupancy 3

Children & extra beds

  • Babysitting is available for an extra charge
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 28 per pet, per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Property Registration Number IT090003A1J2FEOJTD

National rating

This property has received its official star rating from the local rating authority.

Also known as

Hotel Carlos V Alghero
Hotel Carlos V
Carlos V Alghero
Hotel Carlos V SPA
Smy Carlos V Alghero Hotel
Smy Carlos V Alghero Alghero
Smy Carlos V Alghero Hotel Alghero

Frequently asked questions

Does Smy Carlos V Alghero offer free cancellation for a full refund?

Yes, Smy Carlos V Alghero does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Smy Carlos V Alghero?

Yes, there's a seasonal outdoor pool and a children's pool.

Are pets allowed at Smy Carlos V Alghero?

Yes, pets are welcome. There's a charge of EUR 28 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Smy Carlos V Alghero?

Yes, there's free self parking. Electric car charging is available.

Is an airport shuttle service offered by Smy Carlos V Alghero?

Yes, a shuttle from the airport to the hotel is available. The charge is EUR 70.00 per vehicle.

What are the check-in and check-out times at Smy Carlos V Alghero?

Check-in start time: 2 PM; check-in end time: midnight. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Smy Carlos V Alghero and nearby?

Smy Carlos V Alghero has a spa and a seasonal outdoor pool, as well as a steam room and a garden.

Are there restaurants at or near Smy Carlos V Alghero?

Yes, there are 2 on-site restaurants, featuring local cuisine, ocean views and poolside dining.

Does Smy Carlos V Alghero have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Smy Carlos V Alghero like?

Smy Carlos V Alghero is a short 15-minute walk from Alghero City Hall and 15 minutes' walk from Alghero Market.

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Smy Carlos V Alghero Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Location
Room
Service staff
View
Breakfast
Bed

What guests liked

  • Breakfast was described as very good, with a decent variety to choose from and delicious food. (8 reviews)
  • The pool area was large and well-maintained with plenty of sun beds available. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Bra hotel med en mycket bra frukost. Kort promenad om ca 15min till Gamla stan och bra restauranger i närheten.
3-night trip

10/10 Exceptional

Muito Bom

Hotel com amplo espaços, atendimento muito bom, conforto bom (poderia ser melhor) e custo beneficio muito bom. Café da manhã ótimo.
Luiz G, 2-night trip

8/10 Very good

Smuk beliggenhed og fine fællesarealer. Gåafstand til meget hyggelig centrum. Sengen er lidt hård. God morgenbuffet, men aftensbuffet er ikke værd pengene.
Janne, 4-night trip

6/10 Good

O melhor é a localização

Chegamos no hotel por volta das 21 hs e não tinha vaga para o carro e nem Valet para estacionar. Nossa diária incluía jantar e o buffet estava fechado e comida de baixa qualidade. A localização é muito boa, dá para ir a pé para o centro de Alghero. Nosso quarto era grande, renovado e com vista para a piscina e mar. Cama e travesseiros ruins, muito duros e roupa de cama de baixa qualidade. Com certeza não é um hotel 5 estrelas
cristina, 3-night trip

8/10 Very good

Très bon sejour malgré quelques petites remarques

Très bon accueil. Hôtel confortable avec des services digne d'un 4/5 etoiles En revanche, le parking de l hôtel est beaucoup trop petit et ouvert à tout le monde, du coup il est difficile de trouver des places pour se garer le soir en rentrant. Autre remarque, nous étions en demi pension et autant côté petit dejeuner, il y a profusion de choix et il n y a rien à redire, c'est même excellent, en revanche pour le diner c'est l'inverse, 2 plats ( 1 viande/ 1poisson) et 1 dessert type gateau ...pas de fromage certains soirs . Ceci dit c'est très qualitatif mais le choix est vraiment trop limité pour un buffet d'hôtel de cette gamme. Personnel toujours accueillant...
Eric, 4-night trip

10/10 Exceptional

It was a delight staying here. I had a lovely, large room with a modern bathroom. Plus there was air conditioning which is rare in Europe. It was within easy walking distance of the old town. The staff were all friendly and helpful.
Barbara Bella, 1-night trip

8/10 Very good

5 étoiles à l'italienne, pas de minibar rempli, pas de room service, personnel soit super sympa et avenant soit complètement fermé selon sur quelle personne on tombe. Upgradés sur une suite (bonne surprise), magnifique et spacieuse, propreté impeccable (sauf terrasse), sdb parfaite, literie parfaite. Grande piscine calme (début juin) et agréable. Très bonne situation de l'établissement, le centre ville se fait à pieds via une petite marche.
OLIVIER, 1-night trip

10/10 Exceptional

Trevlig personal. God mat. Fina rena rum. Bra läge.
Maria Gunilla, 7-night trip

10/10 Exceptional

Alles sehr ruhig und unaufgeregt. Toller Ausblick aufs Meer von der Bar.
Martin, 7-night trip

8/10 Very good

Beautiful Location, but Overall an Average experience We recently stayed at this property in Alghero and would describe our overall experience as okay, especially considering the expectations that come with a 5-star hotel. The location is definitely a highlight — just a short 15-minute walk from Alghero’s charming old town and set right along the coastline, offering lovely sea views. The property itself is well-maintained. The breakfast spread was good, with a decent variety to choose from, and the swimming pool area was nice for a relaxed afternoon. That said, the experience felt more transactional than truly hospitable — something you wouldn’t typically expect at a 5-star level. While everything functioned well, it lacked the warmth, attentiveness, and personalization that elevate a hotel stay from good to exceptional. If you’re looking for a conveniently located property with a solid baseline of amenities, this hotel delivers. But if you’re expecting a truly luxurious, service-driven 5-star experience, you might find it a bit underwhelming
Anjali, 2-night trip

8/10 Very good

Prima hotel op goede locatie

Prima hotel om van daar uit Alghero (loopafstand) te bezoeken. Evenals Copa caccia en Sassari.
hubertus, 3-night trip

8/10 Very good

Leuke kamer, mooie uitzicht op de zee.
Younes, 1-night trip

10/10 Exceptional

Petit dej au top et varié. Personnel chaleureux et serviable. Place de parking toujours disponible en septembre. Piscine très grande mais dommage qu’elle soit extrêmement froide.
Saïda, 7-night trip

10/10 Exceptional

Casal

Tudo ótimo! Menos o chuveiro.
Joel Jacinto, 2-night trip

10/10 Exceptional

Greta property with easy walking distance .
Tonino, 5-night trip

6/10 Good

Kein 5 Sterne Hotel

Wenn es ein 3 Sterne Hotel wäre, wäre alles top. Für ein 5 Sterne Hotel mit diesem hohen Preis mangelhaft: das Zimmer war bei der Anreise kaum mit Tüchern ausgestattet, das Badezimmer konnte nur geschlossen werden wenn man es abschloss, das Wasser im WC tropfte ständig (in der WC Schüssel), die Bettwäsche wurde nie gewechselt. Keine Kleenex Tücher und Hygienebeutel. Es war eine grosse Gruppe für einen Kongress vor Ort, welche in der Bar bis teilweise nach Mitternacht sehr laut war und diese konnte man noch durch die geschlossenen Türen hören. Die Kaffeemaschinen beim Frühstück funktionierten eigentlich fast nie. Wir gingen aus diversen Gründen eine Nacht früher (haben eine Woche gebucht), wir wurden nicht gefragt weshalb aber mussten sofort ein Formular unterschreiben dass es nicht am Hotel lag und dann lief die Receptionistin weg! Positiv war das Früstück sowie das Personal beim Frühstück, Pool und Bar wie auch der Pool und die Pool-Anlage.
Elisabeth, 7-night trip

8/10 Very good

Wish we can visit again

Reception - super friendly, efficient and helpful. Breakfast - very good selection of food, large eating area, friendly staff. Bar - very nice views, good selection of drinks at a good price Pool - sea water, spacious area, relaxing Spa - very nice and and good prices Rooms - we got an upgrade and had a fantastic room with a sea view. Cleaning ladies need more training. We stayed for 4 nights and enjoyed it a lot!!
rode, 4-night trip

2/10 Poor

Un 5 étoiles vraiment ? Un personnel peu à l’écoute, restaurant mauvais, chambre sans aucun équipement, une décoration sommaire sans âme, un parking de seulement 20 places, si pas de places, débrouillez-vous. Passez votre chemin…
2-night trip

6/10 Good

Bellissima struttura in ottima posizione. Prezzi dei servizi extra inavvicinabili.
Paolo, 7-night trip

6/10 Good

Uns hat der Aufenthalt nicht gefallen. Eben ein Stadthotel, Massenabfertigung, verdient keineswegs die 5 Sterne
Katja, 5-night trip

6/10 Good

Bien situado pero muy anticuado

Hotel bien situado, atención en recepción perfecta, hotel anticuado, la limpieza regular, nos encontramos restos anteriores en el armario, y el aire acondicionado lo apagué para dormir y se encendió solo en la madrugada cuando desperté estabamos heladas, desayuno correcto, necesita el hotel una profunda reforma para ser un 5*, de momento es un escaso 4*.
Ascension, 1-night trip

10/10 Exceptional

Friendly helpful staff. Good restaurant. Great location, with fabulous outlook and views. Very clean, spacious rooms. Big balconies. Decent breakfast with lots of choice. Huge pool. Nice outdoor bar. Easy parking. Some tired furniture and carpets could do with refurbishment. More furniture required in larger rooms. Pool area could do with more landscaping and planting. Indoor bar area very small.
Julie, 5-night trip

6/10 Good

Good but not a 5-star experience

The Hotel is situated in a wonderful spot with a fantastic sea view. You can tell it was a top place when it was built but now it seems a little outdated. The rooms are comfortable with nice linens and a great shower. However, some details are inadequate for a presumed 5-star Hotel. Some examples: no face tissues in the bathroom, no extra pillows with different height (the 2 in the bed were too low to be used singles and too high to be used doubles). Another sub-par experience was breakfast: cold fried eggs (pre-cooked), cold cuts not fresh and not high quality, no sausages, no freshly squeezed orange juice, etc. In summary a good stay, but it should have been better for the fame and the price.
Paolo, 2-night trip

2/10 Poor

We don’t have AC in the room for the entire 4 nights and no water for 18 hours.
Lisandro, 3-night trip

2/10 Poor

I am typically not a complainer and I traveled all through Italy weeks prior to this stay. We picked this place hoping for a nice 5 star stay after all the crazy travels. I want to fist say how did this place get 5 stars?!? Was it earned or given? It was a terrible property the customer service is absolute trash. We paid extra for two separate beds as I am traveling with my grandma and they practically refused to give us another room until we argued with them. Mind you we paid extra for this specific room. Later on at the dinner buffet staff made comments about our “problems” at check in we had multiple staff ask us what happened?! How un professional! When we simply paid for a room with 2 separate beds. We wanted what we paid for. $1,800 for 3 nights, what a WASTE!!!! We wanted a queen and a twin and we’re give a queen room and then told they would bring up a bed! What a joke! For $1,800 I would not sleep on a rollaway bed!! The dinner buffet was 2 stars! Food was okay! Breakfast was great!! You would think after paying for dinner the least they could do is include water! I get that wine and cocktails aren’t included but water?!? Overall would not recommend this property!! (The female bartender in the mornings by herself she was great!!!!! Makes a killer margarita!! Didn’t catch her name.)
Jeff, 3-night trip