The property is beautiful. We arrived and were amazed by the beauty. Check in went smoothly and our room was spacious, clean and wonderful. That was where it ended. We went to order a Negroni at the bar (it was on the menu), we were told that they couldn’t make anything on the menu and they didn’t have alcohol for Negroni’s… so we settled for a glass of wine. When dinner came, we asked for menu twice and didn’t get one. Then, the staff told us that the menu was displayed at the entrance was no longer available. So there were no menus. The staff created it for other diners while we were sitting there but we still didn’t receive one. We were told to order with no menu and no prices. We ordered pasta, prawns, calamari and French fries for our kids. We received one bowl of pasta in the first hour, then sat for nearly another 45 minutes without receiving food or updates. We almost left it took so long. We didn’t even bother checking for breakfast after our experience at the restaurant the night before. Then we went to catch the taxi that we booked with the staff at check-in the day before. We double checked with the staff on timing and were assured it would be there, but it didn’t show up. The staff were fairly unhelpful at that point. We asked to book a shuttle with them and offered to pay the fee listed at the desk, but they refused. Our daughters were on the verge of tears with the stress of the situation and we almost missed our flight.
