The hotel is in a very sorry state. We had no hot water in the bathroom room and also we had a leak in the sink. We we mentioned this to the receptionist they said they had only turned on the hot water an hour ago (at 7 pm???) and it would take another 20 mi s to get into temperature. It never did. We had to had a cold shower. The mattress was bad too.
When we arrived a family was complaining about something else, which is always a bad sign.
Andres
Andres (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 10 日
Disgusting !
The Hotel Carlton is very disappointing to say the least! We had 3 family rooms and were permitted to take our small dogs despite them having a no dog policy (extra charge of £30!) Check in was unwelcoming, surroundings dull, old and grubby.. The bedrooms were scruffy old and grubby.. the curtains (rags at the windows) were hanging off the poles…Rubbish was overflowing in the ladies toilet and the stair well was stacked with unused furniture…A very old unloved hotel in a great position - don’t be tempted !!!!
Anthony
Anthony (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 9 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 8 日
Lee
Lee (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 5 日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 3 日
Hotel of horrors
Quite simply the dirtiest, noisiest most revolting hotel I’ve stayed in. I’ve stayed in literally hundreds of hotels through work over the years and have never experienced such a dreadful stay in that time. I struggling to understand why you would list such a property
Nick
Nick (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 2 日
Avoid if possible
Not very clean at all. Dead bugs on the window sill. Shower was not warm and unusable given the temperature and poor water flow. The toilet seat wasn't even attached. Unfortunately we checked in at 9pm, climbed the three flights of stairs with the luggage and just accepted this is their ‘standard’ or care for the hotel. Wouldn’t recommend staying here.
Nikita
Nikita (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 31 日
Charlotte
Charlotte (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 30 日
Ingen varmt vand og slidt hotel
Værelserne var meget slidte.
Der var ingen varmt vand, selvom jeg var nede i receptionen og sige det blev det ikke løst og de havde ikke nogen løsning. Var afsted med 4 børn.
Morten
Morten (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 30 日
Dated hotel, staff nice but poo still in toilet!!!
After a 10 minute wait the receptionist arrived back at reception (believe he was also manning the bar). Check in was smooth, no room on car park to park but advised we could park elsewhere for free if we left before 8am.
Lift wasnt working so a few flights of stairs to the 3rd floor.
The room itself was clean but dated, however, the bathroom hadnt been cleaned as there was still a large poo in the toilet.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 28 日
The given room was small and dark. Very old building; all equipment were flimsy.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
Friendly staff
Very basic, but friendly staff and good location
adrian
adrian (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 25 日
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 24 日
the hotel was dirty and smelt of urine and full of immigrant's
Clive
Clive (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
Rafal
Rafal (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 11 日
Pictures do not match reality. Hotel is in desperate shape and not, beds were broken and shower curtain had mold. Not sure if shower worked as we did not dare to try. We left at 4.30 am
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 9 日
OK for a night
It’s ok. Tired hotel but does a job. Quick night stay nice friendly helpful staff. Windows didn’t open in room.
raji
raji (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 3 日
Sascha
Sascha (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 3 日
Paywast
Paywast (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 2 日
Colin
Colin (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 1 日
Normally I really don’t do negative feedback at all cause me personally I work in costumer service too and Ik how it feel after reading but this hotel really need good refurbishment really really badly😭I’m sorry not staff faults at all but management group or head office or who ever working for the hotel needs to check it out
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 26 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 24 日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 23 日
The staff were very friendly and helpful.
We only needed a bed for the night and a shower for when we left and for the price we paid we cant fault it.