Four day stay was cancelled on arrival by hotel due to it being used for Government Quarantine Service, we were only allowed a new night stay and had to make our own alternative arrangements. Management were apologetic but didn’t resolve issue of us having no accommodation for 3 nights and no notice. Do not use this hotel
Still awaiting refund 😡
Angela
Angela (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年6月27日
No Go Hotel!
Our stay was cancelled by the hotel as it's now a 'quarantine' hotel for Gatwick Airport.
We were given the name of another hotel nearby and stayed at the Crowne Plaza in East Grinstead. We had to pay again.
Can our money be refunded please?
Carol
Carol (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021年6月15日
Jack
Jack (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2021年6月15日
I stayed at this hotel before a Gatwick flight several years ago, and was looking forward to returning to the hotel.
The exterior of the hotel was undergoing some renovation when we arrived by taxi and with the months of lockdown, we were prepared for things to be less than perfect.
The receptionist was friendly on arrival, but the foyer looked shabby.
Our room wasn’t very clean, though the beds were clean and comfortable and the bathroom was clean but very tired.
The carpet in our room was covered in fluff and didn’t look like it had been vacuumed recently. The curtains were hanging off the rail and we cleaned the table surfaces ourselves. They were grimy.
We were offered a very limited evening menu. The food was acceptable.
We had breakfast before leaving and had to prebook exactly what we wanted to eat. This was also satisfactory.
After checking out with the very pleasant reception staff, we had to use the toilet facilities near the foyer. These were quite grimy, as were the doors we had to pass through to get to them. The whole place looked like it needed a good clean followed by some serious renovation. Surprising in this time of extra cleaning for COVID reasons.
I would not wish to stay there again.
真實旅客
1 晚友伴旅程
Expedia 真實旅客評價
10/10 完美
2021年6月11日
very good
真實旅客
4 晚商務旅程
Expedia 真實旅客評價
8/10 很好
2021年6月10日
Great overnight stay
Paul
Paul (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2021年6月4日
cheap price, cheap service
Lift was dirty and hadn't been cleaned in 12hours, finger prints on and around the buttons (in the middle of covid pandemic). stopped serving food at exactly 9pm-would'nt accept my food order which was placed at 9pm.
robert
robert (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2021年5月31日
Set in very nice grounds and spacious. Room about to be refurbished which it really needs. We had a Club room on floor 3, about to have work done. Should have had an ordinary room on floor 2 which has had al refurbishment completed.
真實旅客
3 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2021年5月30日
lovey new rooms, welcoming staff
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
10/10 完美
2021年5月30日
lovely Stay.
lovely stay,staff very friendly and helpfull,great breakfast.
david
david (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021年5月24日
R
R (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2021年5月14日
Gary
Gary (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021年5月12日
Arthur Mark
Arthur Mark (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2021年5月11日
Great value but everything is relative.
The hotel is a little tired and in need of an update throughout.
Staff were being trained at the reception when we arrived, so check in took maybe 10 minutes.
The key card for the room never worked throughout our stay.
Comfortable but shabby.
However, cheap and good value really.
Richard
Richard (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年5月10日
Wayne
Wayne (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021年5月5日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021年5月4日
Catherine Hunter
Catherine Hunter (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年5月1日
Ian
Ian (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年4月29日
Gersrd
Gersrd (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年9月13日
Phil
Phil (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2020年9月13日
Joy
Joy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年3月23日
Good value
Nice and clean hotel, polite staff and friendly service
luke
luke (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2020年3月21日
Paul
Paul (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2020年3月16日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2020年3月13日
Really pleasant stay at a great price
Great stay, lovely room, food really good although as much as I would want to pay. Wasn't warned I'd have to pay parking £2.