The room at first night was small and there’s serious problem with the shower, the sewer was clogged and water flowed over all over the room all the way to the downstairs, we had to request to change to another room. Swimming pool at rooftop was not well maintained so the water looks not clean.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Siempre es Buena opción Doña Susana
Primera vez que me toca el bar nuevo de la terraza y me estuvieron preparando las bebidas con buena calidad. Los dogos igual muy ricos. Si buscas relajación total es 💯 seguro que lo obtendrás en este hotel.
Armando
Armando (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 20 日
Great location and value
Great experience from start to finish! I stayed in one of the updated balcony rooms, very comfortable and clean. Would definitely stay again.
Benjamin
Benjamin (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 20 日
Check in reception
Francisco
Francisco (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
It was a great time again. The staff, location and service was awesome. We love visiting there and always recommend Casa Dona Susana to our friends.
William
William (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 3 日
Adequate but great location.
The hotel is very cute and the roof top is nice, but this is downtown so noisy. There is a lot of hotel noise and street noise which is somewhat expected in DT. The beds are hard! The staff is very friendly. The hotel smells like mildew and pool times are coming off. I’ve stayed here before and loved it, but they put all the money into the remodel of the bar and front and didn’t deal with mildew and room comfort. Overall, the location is great if you want to be DT and walk to everything, but next time I will stay somewhere else for comfort and quiet and hopefully won’t smell like mildew.
Paris
Paris (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Great place to stay!
We loved it here! We have stayed across the street at Suites for the last 7 times. (Suites and Susana are with the Los Arcos group, we love Suites also). We decided to try Susana this time. It was great! Our room was very comfortable and we loved the 4th floor pool and area to sit and relax. The staff is fantastic and will definitely stay here again.
Erin
Erin (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Fantastic Stay!
Wonderful hotel! We always make it a point to stay here.
Roberto
Roberto (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 18 日
The breakfast byvthe beach was great
VITOR
VITOR (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 17 日
michael
michael (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Todo
Ángel Fernando
Ángel Fernando (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 2 日
Maxine
Maxine (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
We rented condominiums on all prior visits to Puerto Vallarta. This was our first time staying in a hotel, and we were very happy. Casa Dona Susana is the adults only property associated with Los Arcos. We had breakfast daily at Mi Pueblito, in Las Arcos, and when we wanted a more quiet retreat---we enjoyed the pool at Casa Dona Susana. Each and every employee we encountered over our 6 days there was welcoming, friendly and helpful. We really can't say enough about what a pleasant experience we enjoyed in the last few days of May, 2025.
John
John (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.
Victor
Victor (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 28 日
angelica
angelica (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 27 日
Great
Very comfortable stay, nice rooms and good people at the front desk. Only inconvenience is you need to go to the bigger resort for even a coffee in the morning when you just wake up lazy. The bigger resort is great and loved the ambience but if you could just arrange coffee in this resort it will be awesome. Other than location, condition, service, everything is perfect.
Aman
Aman (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 27 日
Andres
Andres (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 23 日
Great area,everything in walking distance
juan
juan (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 23 日
You get a beach chair with an umbrella
Jesus
Jesus (7 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 22 日
Great staff, rooms need updating and are small
The hotel is in a great area, a block from the beach and in the heart of Zona Romantica. The building is very old. The room that we stayed in was very small and had very little room to move about. The bathroom could only fit 1 person at a time. The room had a smell, and the entire unit needs a complete remodel. The staff was nice and friendly. The rooftop pool area was nice and we enjoyed our time up there. I'd probably stay somewhere else if I were to return to Puerto Vallarta.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 22 日
.
ruben
ruben (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 22 日
Go-to favorite..stayed 3 nights. All adult property. Comfy beds and pillows Nice rooftop pool area and loungers. Loved having a furnished balcony! Quiet area. Great breakfast buffet. Short walk to malecón, beach, shopping and dining. If walking isn’t your thing, easy to get an Uber or taxi. Great value and will stay again!
Kathleen
Kathleen (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 21 日
The property and location was beautiful but our room was pretty bad, our shower was broken, the shower head was spraying everywhere until it fell off completely, we took a cold shower because the hot water nob didn't work, when we called the receptionist for maintenance she was rude to us, as if we should just deal with it. The closet space barely fits your luggage and there were no drawers to place your clothes in.