Experience the vibrant charm of Playa de los Muertos at Casa Dona Susana, where you can unwind on the sun-kissed terrace or take a refreshing dip in the outdoor pool. With multilingual staff and concierge services, this hotel offers convenience and connection while you explore nearby attractions.
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
What's nearby
Olas Altas Street - 1 min walk - 0.1 km
Playa de los Muertos - 2 min walk - 0.2 km
Los Muertos Pier - 3 min walk - 0.3 km
Malecon - 3 min drive - 2.3 km
Conchas Chinas Beach - 5 min drive - 2.0 km
Getting around
Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive
Restaurants
Pancho's Takos - 2 min walk
Starbucks - 2 min walk
Lix by Xocodiva - 2 min walk
Tuna Azul - 2 min walk
Joe Jack's Fish Shack - 2 min walk
About this property
Casa Dona Susana
When you stay at Casa Dona Susana, you'll be in a fantastic location, only a five-minute walk from Playa de los Muertos and Los Muertos Pier. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other features include a snack bar/deli, a terrace and a garden. Fellow travellers say great things about the pool and helpful staff.
All-inclusive
All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals, snacks and select beverages included
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Languages
English, Spanish
At a glance
Hotel size
42 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking is limited
Other information
Smoke-free property
Caters to adults only
Property amenities
Food and drink
Restaurant
Room service
Snack bar/deli
What to do
Beach nearby
Golfing nearby
Scuba-diving nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Wedding services
Multilingual staff
Porter/bellhop
Facilities
Garden
Terrace
An outdoor pool
Accessibility
Lift
Room amenities
Be entertained
LED television
Cable TV channels
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Premium bedding
What to enjoy
Individually decorated
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Free WiFi
More
Daily housekeeping
In-room safe
Fees & policies
Pool, spa, & gym (if applicable)
Pool access available from 10 AM to 10 PM
Policies
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta
Frequently asked questions
Does Casa Dona Susana offer free cancellation for a full refund?
Yes, Casa Dona Susana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Casa Dona Susana?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 10 PM.
Are pets allowed at Casa Dona Susana?
Sorry, pets aren't allowed.
Is parking offered on site at Casa Dona Susana?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Casa Dona Susana?
Check-in start time: 3:00 PM; check-in end time: noon. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Casa Dona Susana?
No, this hotel doesn't have a casino, but Vallarta Casino (8-min drive) and Winclub Casino Platinum (10-min drive) are both nearby.
What is there to do at Casa Dona Susana and nearby?
Have fun with nearby activities such as scuba-diving and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Casa Dona Susana?
Yes, there's an on-site restaurant.
What's the area around Casa Dona Susana like?
Casa Dona Susana is located near Playa de los Muertos in Romantic Zone, a short 3-minute walk from Los Muertos Pier and 4 minutes' walk from Olas Altas Beach. Travellers give top marks for the hotel's prime location.
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Casa Dona Susana Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
7.8/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
3 March 2025
Great hotel and staff!
Joshua
Joshua, 11-night trip
10/10 Exceptional
20 February 2025
Great and beautiful stay!
Great stay! Loved the quietness, cleaning staff, and great service, friendly staff! I recommend it 100% we got vouchers for free breakfast which was a huge plus and overall we can’t wait to stay there again!
Hector
Hector, 4-night trip
8/10 Very good
19 December 2024
Great location and was able eat great beachfront breakfasts at related Arcos hotel across the street.
Francis
Francis, 2-night trip
8/10 Very good
17 February 2025
Quiet, clean, comfortable
Nice hotel- we were only there one night. The breakfast was included and high quality (and on the beach). Quiet, clean, comfortable.
Kirsten
Kirsten, 1-night trip
10/10 Exceptional
13 February 2025
Wonderful stay . Great location. Not many sunloungers on the roof so always in use but the beach is so close it wasn’t a problem . Excellent breakfast choices served in the hotel across the road. Would recommend
Paul
Paul, 5-night trip
10/10 Exceptional
3 February 2025
Casa Doña Susan was a fantastic stay. Affordable! Room was a little dated but overall a great stay. Staff was very attentive and helpful. Access to the sister hotel amenities was a wonderful touch!
Teresa
Teresa, 8-night trip
10/10 Exceptional
21 November 2024
great stay definitely will be returning
Lauren
Lauren, 7-night trip
8/10 Very good
5 November 2024
Nice location and convenient access to the beach and local restaurants
Sabino
Sabino, 3-night trip
10/10 Exceptional
4 December 2024
Loved the location and the cute boutique hotel as well as the use of Los Arcos. The staff were very pleasant and helpful. It was a pleasure to stay at your hotel.
Patricia
Patricia, 6-night trip
10/10 Exceptional
17 November 2024
Rooftop pool was amazing as well as the staff!
Krystal
Krystal, 5-night trip
10/10 Exceptional
24 November 2024
Nice hôtel boutique of near 40 rooms, we had the All inclusive formula and the meals were at the playa Los Arcos a great ressort just a street to cross, food, service were great
Lyne
Lyne, 14-night trip
10/10 Exceptional
22 November 2024
Great location, friendly staff, nice rooftop pool. Wish the rooftop pool bar was open. I will be back, love this place.
danny
danny, 7-night trip
10/10 Exceptional
4 September 2024
Loved this hotel.
Jaleesa
Jaleesa, 4-night trip
8/10 Very good
6 November 2024
Nice quaint boutique type hotel with lovely Mexican decor. The staff was wonderful.
Very walkable.
Shonta
Shonta, 7-night trip
8/10 Very good
23 October 2024
The hotel is older and showing its age, however the staff is incredibly helpful and friendly.
sharon
sharon, 6-night trip
8/10 Very good
16 November 2024
The location was very desirable. The staff were professional and friendly. The cleanliness of the room was very good.
Craig
Craig, 4-night trip
8/10 Very good
26 October 2024
Great price
Carlos Armando Franco
Carlos Armando Franco, 4-night trip
10/10 Exceptional
14 August 2024
Great location. Friendly staff.
Carlos
Carlos, 5-night trip
10/10 Exceptional
3 November 2024
excellent
Silvia
Silvia, 6-night trip
10/10 Exceptional
15 September 2024
Super cute, clean , friendly. Cannot beat the location
Kimberly
Kimberly, 4-night trip
8/10 Very good
24 April 2024
Pleasant stay , pool area is very nice and relaxing .
Adolfo
Adolfo, 4-night trip
8/10 Very good
18 September 2024
Lovely older hotel. A coffee maker in the room would be a nice addition
Ricardo
Ricardo, 7-night trip
8/10 Very good
8 June 2024
great location
gail
gail, 3-night trip
10/10 Exceptional
13 September 2024
Loved all of the plants in the building. Very clean, staff is polite. Top to bottom great service.
Javier
Javier, 4-night trip
10/10 Exceptional
4 December 2024
Best vacation in PV
Our stay at Casa Donna Susana was amazing. The staff was very helpful and attentive. The hotel is small and beautiful. It was like staying in the 1950s. The hotel was quite each night with no noise. We choose the all inclusive option. Best way to stay. You have access to the buffet which was small but hand cooked to order. All meals were enjoyable. Beach access was easy with staff helping with everything. Staying here, you are walking distance to everything. We will be coming back soon