The room at first night was small and there’s serious problem with the shower, the sewer was clogged and water flowed over all over the room all the way to the downstairs, we had to request to change to another room. Swimming pool at rooftop was not well maintained so the water looks not clean.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Siempre es Buena opción Doña Susana
Primera vez que me toca el bar nuevo de la terraza y me estuvieron preparando las bebidas con buena calidad. Los dogos igual muy ricos. Si buscas relajación total es 💯 seguro que lo obtendrás en este hotel.
Armando
Armando (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 20 日
Great location and value
Great experience from start to finish! I stayed in one of the updated balcony rooms, very comfortable and clean. Would definitely stay again.
Benjamin
Benjamin (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 20 日
Check in reception
Francisco
Francisco (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
It was a great time again. The staff, location and service was awesome. We love visiting there and always recommend Casa Dona Susana to our friends.
William
William (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 3 日
Adequate but great location.
The hotel is very cute and the roof top is nice, but this is downtown so noisy. There is a lot of hotel noise and street noise which is somewhat expected in DT. The beds are hard! The staff is very friendly. The hotel smells like mildew and pool times are coming off. I’ve stayed here before and loved it, but they put all the money into the remodel of the bar and front and didn’t deal with mildew and room comfort. Overall, the location is great if you want to be DT and walk to everything, but next time I will stay somewhere else for comfort and quiet and hopefully won’t smell like mildew.
Paris
Paris (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Great place to stay!
We loved it here! We have stayed across the street at Suites for the last 7 times. (Suites and Susana are with the Los Arcos group, we love Suites also). We decided to try Susana this time. It was great! Our room was very comfortable and we loved the 4th floor pool and area to sit and relax. The staff is fantastic and will definitely stay here again.
Erin
Erin (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Fantastic Stay!
Wonderful hotel! We always make it a point to stay here.
Roberto
Roberto (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 30 日
Perfect stay for a true Mexican experience surrounded by
Valeria
Valeria (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Gerald
Gerald (9 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Mariangel
Mariangel (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 24 日
Excellent location, friendly staff
MAGIE
MAGIE (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 23 日
Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Jose Freddie
Jose Freddie (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 23 日
A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon
Gene Carl
Gene Carl (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 22 日
fernando
fernando (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 20 日
The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan
Shannon
Shannon (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 20 日
My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed.
What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference.
The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!
Greg
Greg (8 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 18 日
The breakfast byvthe beach was great
VITOR
VITOR (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 17 日
michael
michael (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 15 日
Abiba
Abiba (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 14 日
Too much noise from other hotel customers. Ado, the rooms did it have reading lamps