Self service check in after 6pm so if you arrive after that you're on your own. I arrived after 10pm due to a late train and had a hard time finding the hotel. She was unable to email me the video showing how to do self service check in. Had to call the manager after hours (an international call) to ask what the code was to get into the hotel. Finally got into my room. They use a wooden key ring with 3 keys on it - one key for the outside door, one for another door outside my room, and one for my room. Breakfast was included in my booking but I never got it for any of the three days I was there because you have to fill out a form the night before and they leave promptly at 6pm. If you haven't filled out the form- no breakfast for you! Also- they don't speak English so verbal communication was difficult. Otherwise, it's in a great location, super clean, air conditioned for those who come in the summer like me, and so very charming.