Our room was not in good condition - it smelled bad, some appliances were dirty when we checked in, and the kitchen sink was leaking. Also, the linens were stained to the point we weren’t sure if they had even been washed. We expected more from this resort although we did enjoy the pool and the veranda restaurant.
Meike
Meike (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 17 日
L’accueil la propreté, le personnel super
Claude
Claude (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 28 日
Friendly staff
yukima
yukima (6 晚家庭旅程)
Travelocity 真實旅客評價
10/10 完美
2025 年 8 月 25 日
Everything was very nice. The free breakfast was very limited- contintental breakfast.
The hotel shuttle was a local taxi & cost $35.
We needed an accommodation for our big anniv. celebration but nobody seemed to help us nor provide for us, which was a bottle of cider instead of alcohol. That was supposed to be gà
Cynthia
Cynthia (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 25 日
Legna
Legna (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 8 月 20 日
Suleyma
Suleyma (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 20 日
The staff was excellent very attentive to your neefs
Michael
Michael (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 8 月 20 日
The infinity restaurant food was bland and they were not friendly. The veranda restaurant food was great and staff was super friendly.
Angelique
Angelique (5 晚浪漫旅程)
Orbitz 真實旅客評價
6/10 不錯
2025 年 8 月 19 日
The property was nice and clean. Unfortunately the front desk staff failed to inform us that the room we booked 6 months prior to our visit was”
Sold out”. When we arrived we were told we got a “ complimentary upgrade” which wasn’t in fact an upgrade. We receive a one bedroom and studio connected room rather than the courtyard loft. The studio room started leaking from the ceiling and the floors were soaked. The staff popped the water bubble on the ceiling and put down towels to keep the floor dry. We also were locked out of our room during the tropical storm and we weren’t given a time estimate on when it would be fixed. We were not compensated for any of our convenience and the front desk staff didn’t seem to have any urgency with our concerns.
The staff in the veranda bistro were so nice, friendly courteous and made the unpleasant stay more
Pleasant. The house attendants were great, the food was amazing drinks were amazing overall the stay was ok but I would not return to this resort.