We booked a room last-minute for our first anniversary and, despite requesting a double room, were given a twin. The room was clean with a nice bathroom, but located on a noisy corridor. The first night, a very disruptive family was next door. Reception admitted they had multiple complaints about them, yet still put us there. Doors in the corridor slammed constantly, and security accidentally opened our door while I was showering. Water was not replenished in the room or lobby, and my messages through the app went unanswered. At checkout, the receptionist apologised but offered no gesture of goodwill - something simple, like a drink on the rooftop bar, would have made a difference. We stayed at the other Vincci nearby previously and had a much better experience - book that one instead!