我可否免費取消Elite 度假俱樂部的預訂，並獲發全額退款？

可以。Elite 度假俱樂部在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

Elite 度假俱樂部是否設有泳池？

是的，此住宿設有5 個室外泳池及兒童泳池。

Elite 度假俱樂部是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Elite 度假俱樂部是否設有店內泊車位？

是的，此住宿設有免費自助泊車及代客泊車服務。

Elite 度假俱樂部是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每輛車單程 USD50。

Elite 度假俱樂部的登記入住及退房時間為何？

登記入住開始時間：16:00；登記入住結束時間：00:00。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供零接觸登記入住與退房服務。

Elite 度假俱樂部是否附設娛樂場？

否，此度假村不設娛樂場，但逸爾皇家賭場 (12 分鐘車程外) 及杜拜皇家賭場 (13 分鐘車程外) 就在附近。

Elite 度假俱樂部店內與附近有什麼好玩？

歡迎暢玩划橡皮艇及排球等店內活動。你可享用 SPA 服務，又或在 5 個室外泳池中任選一個暢泳。Elite 度假俱樂部亦備有5 間酒吧、24 小時健身中心及花園。

Elite 度假俱樂部內或附近是否設有餐廳？

是的，店內有 6 間餐廳，坐擁地中海菜。

Elite 度假俱樂部是否設有戶外私人空間？

是的，每間客房都配備陽台連傢俬。

Elite 度假俱樂部附近區域有何特色？

Elite 度假俱樂部位於海濱，短短 10 分鐘步程可到葡塔山姆渡輪碼頭，10 分鐘步程即達Punta Sam Beach。

彭塔山姆Elite 度假俱樂部優惠

Q: Elite 度假俱樂部是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: Elite 度假俱樂部是否設有戶外私人空間？

是的，每間客房都配備陽台連傢俬。

10/10 完美

2025 年 5 月 23 日

I love everything

Kale (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 15 日

Super cool

Angela (3 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 9 日

Beautiful hotel

Carlos (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 24 日

Loved it

Tanisha (3 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 4 月 17 日

I didn’t like the surprise “you need to purchase your inclusive package.” I thought this was included when making my reservations. I didn’t like being so remote, there were not very many options to visit off the establishment.

Emilia (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 17 日

Wonderful Family Vacay - Great Food.

Wonderful trip and the food was amazing! All of the restaurants were A1! The beach was a little rocky, but we still enjoyed the pools, etc.

Mia (4 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 4 月 8 日

A great baby moon!

We had a wonderful time for our baby moon! It was the perfect stay, staff was great, the property was great the overall trip was the best!

Christa (3 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 3 月 7 日

This was our first time at this resort and it was amazing. The staff was more than top notch. Everyone seemed to be happy to help and be available for you at any time. The room upgrade was perfect!! The rooms and resort was clean and I had no issues with anything!! Thank you for a stay we will always remember.

Steffanie (7 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 3 月 6 日

The hotel was clean and beautiful. The pools were outstanding, on the downside no entertainment for adults. It was pretty boring. besides swimming in the pool and the ocean, there was nothing to do all day. The food was extremely expensive. The hotel promote are all inclusive and all-inclusive to my understanding. include food and drink's No food and drink was included with the booking.

livanessa (5 晚浪漫旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 2 月 24 日

Oscar (4 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2024 年 12 月 25 日

**Extremely Disappointing Experience – Do NOT Book Here!** I booked a non-refundable package at this hotel, and unfortunately, I tested positive for COVID right before my stay. Despite my situation, the hotel refused to offer any assistance or allow me to reschedule, and instead insisted I still come to the hotel. They didn’t care about my health or the safety of other guests—they just wanted get my money. I reached out multiple times, but nobody ever called me back, and no one offered a solution. It was completely heartless. I was responsible enough to stay home to avoid infecting others, but the hotel couldn’t have cared less they wanted me to with my Covid to there hotel didn’t care from the other guest just not to get me money back . In the end, they took my money without me even stepping foot on the property. This is the worst customer service I’ve ever experienced. They showed zero empathy and made it clear that their priority is money, not guest safety or well-being. Do yourself a favor and avoid this hotel at all costs.

Efrat (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 12 月 14 日

This resort is fabulous. Staff was very helpful and friendly.

Ronald H Braswell (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 12 月 6 日

Beautiful place, well maintained and excellent customer service!

Maria (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 12 月 2 日

Love staying here anytime we're in Cancun this is where we stay. The staff everywhere here are so friendly, helpful and always do a great job. It's nice and quite at night and even when they're full you don't feel like it is overcrowded at all. Love everything about this resort. We'll definitely be back soon.

Alecia Marie (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 10 月 26 日

EDUARDO SALOMON (2 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2024 年 8 月 3 日

The activities were great! (Ricky Rocks!) Food and alcohol were good. Service was friendly and honest. The gym was smelly so we didn’t use it because of that, but would have liked to.

Makarios (7 晚行程)

Expedia 真實旅客評價

8/10 很好

2024 年 6 月 25 日

Cleaning

Kesha (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 5 月 14 日

Shanna (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 5 月 12 日

Everything was beautiful, we booked our reservations for dinner before arriving and it went smoothly. As always the staff is friendly, welcoming, hard working and super helpful. We've been here quite a few times in the past few years since our first stay for our honeymoon. Highly recommend this resort.

Alecia Marie (4 晚浪漫旅程)

Expedia 真實旅客評價

4/10 一般

2024 年 5 月 9 日

The pools where nice the staff were so so the liquor was terrible and watered down the staff always try to get you somewhere into spending slot Of money for literally everything they charge for they told us we had all inclusive up until we arrived there they said it wasn’t all inclusive and had to end up spending money for everything when we made sure to get a all inclusive resort, and they know now you have no other choice After traveling there and taking multiple layover flights to get there and sleeping at random airports to get to that resort and then being told that our stay wasn’t all inclusive and we have no other choice but to end up staying there. Other then that the place was ok but not really much to do there at that resort !

Robert Edward (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 5 月 6 日

I enjoyed my stay here! Everyone is very friendly making my stay so enjoyable. Diego, Jorge, and Yair were very friendly and helpful at the water sports section. Adrian and Abel were two of our favorite bartenders, our entire experience wouldn't have been the same without them! I will definitely be returning thanks to my experience with them!

Cindy Anai (2 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 5 月 4 日

Had a great time at the resort, it was beautiful and perfect for days spent at the pool and the beach!

Lee (4 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2024 年 5 月 2 日

Moisés (5 晚行程)

Travelocity 真實旅客評價

8/10 很好

2024 年 4 月 25 日

Sara (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 4 月 24 日

MY HUSBAND AND I HAD A GREAT TIME! WE WAS THERE CELEBRATING MY 49TH BIRTHDAY! WE WILL BE BACK SOON!

Tamika (3 晚浪漫旅程)

Expedia 真實旅客評價

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常見問題

我可否免費取消Elite 度假俱樂部的預訂，並獲發全額退款？

Elite 度假俱樂部是否設有泳池？

Elite 度假俱樂部是否允許寵物入住？

Elite 度假俱樂部是否設有店內泊車位？