The hotel itself seemed nice, the lobby was clean and updated. However the rooms are very worn. The computers were down when we were checking in so not only did we have to wait an hour to check in we never got room keys! The front desk staff had to walk us to our room. Then only one elevator was working so it took longer to get to and from our floor. Getting off on our floor the smell was not the best, the carpet was stained and extremely worn out. Our room was missing the sheets and blanket for the pullout sofa. And there were stains on the sofa cushions.
The bathroom was ok, but the shower had cracks in the floor and the handle for the water was loose so it wouldn’t stay in place. Overall it was fine for one night, but we won’t be returning until major updates and cleaning is done.
Breanna
Breanna (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 24 日
Poor Condition and Service
Bath tub was leaking water when taking shower. Even after telling no one came to fix it or neither room was changed. We were not able to take shower due to this.
Alok
Alok (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 15 日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 10 日
Unfortunately our room had ants and I wasn’t offered some sort of discount
Carolyn
Carolyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 4 日
Great stay until
Kea
Kea (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Great one night stay
Our daughter moved to the area and we were here to help her shop and get settled. Hotel was near many many stores and restaurants. Check in was easy and pleasant. Room was very clean and comfortable. It was the hottest water I’ve ever felt out of a shower spout!
Suzanne
Suzanne (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
ronda
ronda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 12 日
brooklynn
brooklynn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Great place to stay
Justin
Justin (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 2 月 11 日
The hotel was very clean and comfortable. The staff was great. We did however feel somewhat unsafe due to people breaking into vehicles every night.
Myron
Myron (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 10 日
David
David (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 3 日
Comfort
Opal L
Opal L (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 10 月 12 日
Rachel
Rachel (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 10 月 7 日
Busy weekend in Columbus with most every property sold out. Arrived at the Hilton Garden Columbus/Polaris to be told there was a "problem" with our room and that the manager had been trying to get in touch with us through Expedia since he arrived at work 2 1/2 hours earlier to tell us our room had been cancelled although I never received any contact. I believe our room was likely bribed out. I was offered a couple bottles of water for the inconvenience which I politely refused. Very disappointed in the way this was handled. Still awaiting a refund from Expedia although this process seems very difficult as well.
Dwight
Dwight (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 2 日
best area and hotel we’ve stayed in in columbus. highly recommend
Jessica
Jessica (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 29 日
Mariann
Mariann (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 9 月 24 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 9 月 6 日
We actually really liked this hotel! It was super clean, the room was a nice size, and it was quiet! Our only complaint was the breakfast, the restaurant part was kinda pricey and we didn’t get what we asked for when it came out.
Alaina
Alaina (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 8 月 15 日
Nathan
Nathan (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 8 月 4 日
Matthew
Matthew (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 7 月 29 日
The hotel was very nice overall. Was able to hear a decent amount of noise from neighboring rooms. Pool was not available when we were there and they did inform us before checking in, but not before arriving at the property.
Bethany
Bethany (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 7 月 14 日
Pool was closed the whole weekend which was inconvenient especially for the price of the stay. Staff was amazing though.