This was our second time staying at this hotel. We really enjoyed it back in May, but this stay was not nearly as enjoyable. It started at check-in, where I was essentially ignored. The gentleman said as few words as possible. It was weird. On our long walk to our room, there were about ten stains on the carpet and a part of the ceiling that had fallen and had water leaking all over the floor. In our room, the fire alarm was hanging off of the wall, a couple of lights didn't work, the remote barely worked, under the sink in the bathroom was completely falling off and it was insanely hot in our room and no way to actually turn the heat down or off. We tried countless times! There were two phones in the room, but neither one worked. Our main reason for staying was the pool and unfortunately, it was not heated as stated and the area that the pool is in was very chilly, cold even. Breakfast on the first day was terrible. Dry. On the second day, though, everything was delicious. Even with all the negatives, we managed to enjoy ourselves.