We decided to stay at this "five-star luxury hotel" before our AM flight. Arrived early, lunch at pool restaurant - nice pizza dish with very good crust. Checked in and changed for the pool. Room was dated (as was rest of hotel decor) and the floor was dirty- not "5-Star". Lovely balcony. Air conditioning not working - reported to desk (1st report). Pool nice, pool bar limited, towels only at the front desk (not 5-star!). Air still not working after 3-hour at pool (80F in room!). Sent service request via their Siri (I think) system (2nd). Also asked again at front desk when making hotel dinner reservations (3rd). Front desk said received service request for the air conditioning - had not responded yet. Hotel bar not open until 7PM - only the pool bar across the property available - again not "5-Star" convenience. Went to dinner (not good 2-star at best - no olives or lime - in Italy!). Called desk (4th) when air STILL not working after dinner. Waited another hour - called front desk again (5th) then went to front desk (6th) to see what could be done. Finally 2 people checked our room and used a toothpick to rig the air conditioner to work. Stayed 20 hours at "5-Star" hotel and only had air conditioning for about 8 of those hours. Never offered apology, a new room, discount, or anything for our inconvenience. Poorly run hotel with tremendous potential if cleaning, restaurant, maintenance, staffing, etc. were upgraded to anything close to 5-Star.