The hotel, staff, restaurant and room were all great. The room was spacious and quiet with blackout curtains. The neighborhood was iffy but we didn't walk around so it didn't matter. We had a nice breakfast at the buffet which was very complete. It is a 15-25 minute shuttle ride to the airport depending on traffic and the terminal. Finding information out about the shuttle was frustrating. I sent 2 messages via the app and got no response. I sent a Whatsapp the day we arrived. By the time we got our suitcases I still had no info. Wr called earlier in the day and no one answered. I called again and someone answered and was very nice. She told.me to go out door 4 and look for a guy with black pants, a white shirt and a gray coat. Turns out, he had an orange sweater on, not a gray coat. The shuttle back to the airport dropped several people at T1. But when our turn came, instead of dropping us off at the Aeromexico departure spot on the curb at T2, he left us where the buses park in an obscure corner on the arrivals flooor which meant we had to get our 6 bags up to departures. It seemed strange and we felt taken advantage of for being foreigners. If it wasnt for the shuttle issues, I would.give this a 5 star rating.