Is there a pool at Grand Fiesta Americana Sumiya Cuernavaca?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Is parking offered on site at Grand Fiesta Americana Sumiya Cuernavaca?

Yes, there's free self parking.

What are the check-in and check-out times at Grand Fiesta Americana Sumiya Cuernavaca?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Grand Fiesta Americana Sumiya Cuernavaca and nearby?

Grand Fiesta Americana Sumiya Cuernavaca has a spa and an outdoor pool, as well as a 24-hour fitness center and a garden.

Are there restaurants at or near Grand Fiesta Americana Sumiya Cuernavaca?

Yes, there are 2 onsite restaurants, featuring Asian cuisine and poolside dining.

Does Grand Fiesta Americana Sumiya Cuernavaca have any outdoor private spaces?

Yes, every room features a balcony.

Grand Fiesta Americana Sumiya Cuernavaca, Jiutepec: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 10, 2025

Nice, spacious room, great gardens and amazing service.

MONICA, 1-night trip

10/10 Exceptional

Jul 1, 2025

It’s an amazing hotel, service and attention are great, all the time the staff is attentive to your needs. The hotel facilites are pretty, the are remodeling some áreas, but the gardens, pool, restaurant, rooms are increíble.

ANDRES, 2-night trip

10/10 Exceptional

Mar 3, 2025

This property is fantastic, with a welcoming staff and a perfect atmosphere for relaxation.

Marwa, 2-night trip

10/10 Exceptional

Mar 22, 2025

Hotel bonito

Claudia, 1-night trip

8/10 Very good

Jul 1, 2025

Great lawns and japanesse arquitecture

The hotel and landscape is great with the japanesse gardens and great lawns. The offer in the restaurant on sundays afternoon (there were open 1 of 3 resraurants) was limited.

Allan, 1-night trip

8/10 Very good

Apr 11, 2025

Beautiful property.

Jennifer, 1-night trip

10/10 Exceptional

Jun 4, 2025

Excelente

Silvia, 1-night trip

8/10 Very good

Mar 18, 2025

Very good option to rest!

Jaime, 2-night trip

10/10 Exceptional

Jul 7, 2025

María Fernanda, 1-night trip

8/10 Very good

Feb 7, 2025

Beautiful property, outstanding buffet breakfast, although sliding doors at the room should be remodeled

Federico, 1-night trip

8/10 Very good

May 14, 2025

Good experience but it can be better.

Good stage and conforable hotel, but the many buildings were under maintenance for several months so the experience was very limited, not so much restaurant options, no spa nor bar and even lobby was under construction. It would be nice to increase the japanese experience, due to the only refference is the Kabuki museum, the japanese menu in only restaurante is limited.

Akbar, 2-night trip

6/10 Good

Jun 10, 2025

Tranquil and relaxing place. The gardens and the space dedicated to nature are amazing. Service is great. There was only one restaurant, and it was a Japanese sushi place. Not Mexican cuisine, no air conditioning in the restaurant, and a lot of flies in the food. The Hotel needs an upgrade as soon as possible. The ice machine was not working, and we had to call room service. The room only offered two cups of coffee for the stay; the rest had to be purchased.

Yvonne, 2-night trip

10/10 Exceptional

Apr 22, 2025

Unique property, surrounded by beautiful gardens, japanese buildings & flavors . The service is generally very good. The staff really tries to make things work.( Special thanks to Juan -bellboy-) It would be appreciated if more medium sized bottles of water was offered in the rooms. I was told the pool is going to be renovated, and once finished , I think it will be a huge plus. Can't wait to visit it once the renovation is completed.

Ivan Alexander, 3-night trip

4/10 Fair

Mar 3, 2025

Decent hotel, needs upgrading

The hotel’s outdoors is really nice, rooms need a lot of updating and upgrading. AC in my room was so loud I could not sleep. Bed was very comfortable. Service was slow in restaurants and overall food quality is regular.

Stephanie, 2-night trip

6/10 Good

Apr 9, 2025

Food prices are extremely high and they don’t share information about it!!!!

Marcela, 2-night trip

2/10 Poor

Apr 7, 2025

The room we booked was not the one given. !! Rip off !! We escalated with the manager and finally he gave us another room . Service really bad and the food and price really high and quality very bad. You can eat better in VIPS or Sanborns

Avril, 3-night trip

6/10 Good

Feb 4, 2025

Opportunity to improve asset and service

It’s a great place, with a lot of potential, needs to be remodeled and Improve the food and service at restaurants. Disappointed that because I didn’t make the reservation through the hotel chain, the told me that I can have my fiesta rewards bennefits…

Alejandro, 2-night trip

6/10 Good

Mar 21, 2025

I just came back from Sumiya Hotel, and while it certainly has some appealing features, my experience left much to be desired. First and foremost, the check-in and check-out processes were frustrating. With only two desks available and a limited number of staff, we faced long waits on both occasions. The hotel offers a concierge service through Whatsapp, which seemed like a great idea, but I was disappointed to find it unresponsive when I needed assistance with arranging a taxi. We sought help from the front desk on three different occasions, requesting taxis at specific times, but each time, we ended up waiting over 30 minutes. This lack of reliable transportation support really hindered our plans. Additionally, our dining experience at one of the hotel restaurants fell short. Service was lacking, and unfortunately, my daughter and niece never received their meals at all, which was quite disappointing. On a positive note, the hotel rooms were quite comfortable. The beds were super soft, and I appreciated the quick room service whenever we needed it. Overall, while Sumiya Hotel has potential with its cozy accommodations and beautiful gardens, significant improvements are needed in service and responsiveness to create a more enjoyable experience for guests.

Gabriela, 2-night trip

10/10 Exceptional

Oct 12, 2025

Edgar, 2-night trip

10/10 Exceptional

Oct 3, 2025

Todo genial

Daniela, 1-night trip

8/10 Very good

Sep 29, 2025

Excelente experiencia. Altos costos

Julio Cesar, 1-night trip

8/10 Very good

Sep 24, 2025

Jose Luis, 2-night trip

10/10 Exceptional

Sep 2, 2025

Luis Armando, 1-night trip

10/10 Exceptional

Aug 27, 2025

Excelente descanso

Todo excelente , algunas áreas en mantenimiento pero son necesarias . Extrañamos el restaurante con su bufete .pero esperamos que sea para bien la remodelación

ROSA MARIA, 1-night trip

10/10 Exceptional

Aug 17, 2025

Jorge A, 2-night trip

Grand Fiesta Americana Sumiya Cuernavaca

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