I arrived at 12:30am on a Saturday evening having booked a reservations weeks in advance to be told the hotel was overbooked. No offer for a refund, compensation, or guidance on locating another place to stay. I've never had this happen before and there were at least 15 other people in the lobby who were all trying to figure out another place to stay. I had called ahead to make a note that I'd be arriving late from the airport and said 12:30am so this was an overbooked issue, not me arriving late. Do not recommend!
Taeko
1 晚商務旅程
10/10
Kirk
1 晚商務旅程
2/10
The hotels positive thing was the hotel shuttle from the airport. It was slow where we had to change our dinner reservation two times. When we checked in the room the shower drain and the sink vanity were issues. We reported them immediately when we left for dinner and they told us they would have them looked at right away before we came back. We came back 4 1/2 hours later and nothing had been done. Therefore, the shower drain and the sink drain was clogged. The sink vanity was broken. We had two towels for four people. We had no bedding for a sleep sofa that we had to use. We were told there were no sheets available for the sleep sofa because the hotel was booked or overbooked which is a 12 story hotel with no extra set of sheets?? No additional pillows for the sleep sofa, so we were given a blanket and an accent pillow with a pillowcase. I requested a refund from the hotel.
真實旅客
1 晚家庭旅程
10/10
Everything was really great. The restaurant was really nice. Dinner and breakfast great. Very clean room. Smelled great. No bed bugs! Very important. Gym was really nice and a bonus for sure. Only issue was no remote for tv in room and the vending machine on the 2nd floor took my money twice with no product. Few others had same thing happen.
Christopher
1 晚友伴旅程
8/10
MANGI
3 晚行程
2/10
Brittany
1 晚行程
10/10
great hotel by the airport . Mariott standard and great price
dominique
2 晚商務旅程
8/10
Sheila
1 晚行程
8/10
Very friendly and updated nice lobby. We added the sit down breakfast- there was a lot of food, none of us could finish. Very clean room. Sink drain was slow and we told them on the way out. Great stay. Shuttle to the airport.
Christine
1 晚行程
10/10
It was nice and I would stay again
Natalie
1 晚行程
8/10
seun
6 晚行程
10/10
Rashee
2 晚行程
10/10
L. J.
1 晚行程
8/10
Barrie
1 晚行程
10/10
Very comfortable and convenient. Staff friendly.
Deborah
1 晚商務旅程
10/10
Pamela
1 晚家庭旅程
8/10
While the hotel room was clean, bed comfortable, pantry on 12th floor a nice surprise, the open "courtyard" design isn't conducive to quiet if there are people enjoying the space. Not sure if the sound reduces on the upper floors as I was on 3rd. and sitting area on 2nd. Other than that, it was fine for an overnight stay.