We arrived at 3:30 and the room was not ready. I understand that check in is at 4:00. We left the property and came back at 5:30. When we arrived we were given an extremely small room, there was a very unpleasant odour, stains on the carpet in numerous places in the room and windows were filthy. The room was so small I doubt there was two feet between the bed and dresser. We were extremely disappointed considering we paid $333.28 for the night. Definitely not the room we selected online and paid for. They could not change us rooms as the hotel was full. We then wanted to change hotels and they would not honour the change as per their cancellation policy. As it was a long weekend I know prices are inflated but this was beyond belief price gouging for the room we received. Never again!
真實旅客
1 晚行程
4/10
The poor parking caused us issues at night trying to find somewhere to park. We ended up being told to park as close to the building as we could. We had to be swapped to another room due to poor air conditioning. The second room had similar issues. Could not get the temperature to drop lower then 20.5. Definitely an issue for us.
Rocky
2 晚家庭旅程
8/10
Ended up coming here after a nightmare experience at a different hotel. One of the elevators went out of service (creating a jam packed ride with four guests, a staff member and his giant laundry cart) and the pool filtration system was definitely not functioning optimally but the stay was still pleasant. Front desk staff were all very friendly and kind to deal with and the room itself was clean and cozy!
Tiffany
3 晚商務旅程
8/10
Jorge Luis
8 晚行程
8/10
Rooms were not all ready when we arrived, and waited until 5pm got all rooms, but one of the rooms was not cleaned, we had to change again. Overall it was ok
Jianfeng
1 晚家庭旅程
4/10
真實旅客
1 晚行程
4/10
Benoit
1 晚家庭旅程
2/10
Hello, our stay was awful. I've never had such a terrible experience. The group of teenagers were running around all over the hotel till 11:40pm. We called to reception and asked to stop this mess as we couldn't sleep. The reception person didn't help. They even didn't come to our floor. Next time we went downstairs to complain to reception in person. But again they didn't help us, nobody came to our floor or to our room to solve this situation. Finally, we contacted the group guardian of these kids with a warning to call the police.
Oksana
1 晚商務旅程
10/10
Bronwyn
1 晚家庭旅程
10/10
Très propre et staff très chaleureux
真實旅客
1 晚行程
10/10
Won-keun
1 晚家庭旅程
10/10
Derek
1 晚行程
6/10
Josephine
2 晚行程
6/10
No parking. Hotel is old. But if you need a room it’s available.
Mike
1 晚行程
10/10
Tout est parfait merci beaucoup
Rachel
1 晚友伴旅程
10/10
Jessica
1 晚友伴旅程
10/10
We had a kitchenette and it was perfect!!! Love the convenient location. Parking was only dicey one night as there were many large/long trucks.
真實旅客
3 晚行程
8/10
We had another good stay at this property. It’s our goto spot for Winterlude.
Only concern was the elevator was out of order one morning and required us to walk down and back up 8 stories for breakfast.
Despite this random issue, we will continue to use this each family day weekend.
Scott
3 晚家庭旅程
10/10
Antoine
1 晚商務旅程
4/10
Trevor
2 晚行程
4/10
Piscine froide
Roy
1 晚行程
6/10
There was a hockey tournament and a bunch of teenagers took over the pool, were partying loudly, going back and forth to each other's rooms until 3am, and trying to open our door. Obviously they were drunk. My wife had to open the door and ask them to quiet down.