This stay has been a complete nightmare. I called to confirm our room is ready around 1:45pm. I was told yes, it was indeed ready early based on my request weeks ago for early check in.
When we arrive at the hotel, well after 4 pm, our room is not ready. They have to switch us from two queen beds, to 1 king bed. That is 4 adults in one bed.
The front desk said they can send a roll out bed to the room and it will arrive in 45 minutes. At 9:45pm I realized they still never brought the bed from earlier.
I called and was told there was no request, but they could make one now.
They said it would be 15-30 minutes. After 30 minutes, still no bed. We finally received the bed around 10:45. We were exhausted. One member of our party and to sleep in another friend’s room because we only had 2 beds. Then when we checked out, they charged us for the bed!!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 18 日
Mehh
Room was dirty, staff wasn’t particularly helpful. Polite but check in was disorganized
Derek
Derek (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 11 日
Sheila
Sheila (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Exelente
Marimer
Marimer (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 3 日
Very nice place but the smoke in the casino is awful and later at night the worst
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 23 日
Carlos MV
Carlos MV (6 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 18 日
Smoking is an issue
Overall decent experience except for a couple issues. Our biggest issue was the smoking. People were smoking everywhere, prob 40% of the people at any given time. Even checking out at the valet we had to stand around a dozen people smoking cigarettes for 20 mins waiting for our car.
Edward
Edward (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Theresa
Theresa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 7 日
Fun with the family
We went there for a show at Hard Rock Live and decided to stay in the hotel. The food was really good and spent a day at the pool, which was a lot of fun.
Josh
Josh (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 7 日
Daniel
Daniel (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 30 日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 29 日
Carrie
Carrie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 9 日
Ruben Maldonado
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 8 日
Ali
Ali (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 7 日
We stayed overnight to see Sebastian.
The check in, bag holding, tower entry, pool bar staff were AWESOME!!!@
The staium was BEAUTIFUL and staff there was GREAT and very organized.