We stayed at the JO Hotel on Shtiebel St 7 from the 29 Dec 2022- 2 Jan 2023.
Before arriving, we had seen very attractive photos of what looked like, and was described as, a boutique hotel. We understood it was a fairly and newly built hotel – which became clear to us when arriving. The staff and general lobby seemed fine. But our room (307) did not quite live up to our expectations.
When stepping out of the elevator (which had the screen below the push buttons cracked), we entered a room which dirty fingerprints all over the light walls. It really looked like sloppy carpentry. Small finishes were poorly made. Not only were the walls dirty from what looked like fingerprint and what not, but the air condition in the room also had dust around its fan blades. In the bathroom, it really seemed like the shower niche was missing a tile. Other tiles were laid in a non-symmetrical way - and they had broken edges! We honestly don’t know whether their room service is set within a specific but large time frame, but for the first two days room service came later then 15:30 where we had been out all day and was relaxing in the room. All in all, the condition of our room left us with a feeling of disappointment, and we feel we have paid for something that didn’t quite live up to the expectations based on marketed claims and general hygiene standards for a hotel room with that rating (level of stars), and we would like to seek some kind of refund.
