Good location. Friendly and helpful staff. Spacious room.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 14 日
Shelagh
Shelagh (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 10 日
Front staff are great.
The front of house staff were very friendly and helpful. The lobby looks fantastic, but other areas look a little run down. (Especially the pool area)
Carl
Carl (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 9 日
Good night sleep just needs more tv chanels 😀
Stay was lovely very comfy beds , tv didn’t have many channels most didn’t work , shame we had too pay £10 for the pool it should be in with the price and breakfast was not disappointed no proper eggs only scrambled , no mushroom also
Lesley
Lesley (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 8 日
We didn't get a lot of time in Cardiff, but the hotel was spacious and comfortable! The parking was a little tight, but the room was fabulous.
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Simon
Simon (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 5 日
Check-in and billing a nightmare
Poor in many ways especially check-in and being overcharged
Richard
Richard (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 3 日
Could be so much better
Sadly over tired ex-Mercure property, running three rebrands, Oyo, Happy and Holland House.
Windows don’t open, air conditioning faulty in many rooms, so oil filled radiators, coolers and fans in many rooms.
Lots of brown wood.
Staff helpful and working hard in a difficult environment.
George
George (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 3 日
Danielle
Danielle (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 1 日
Great night's sleep!
The hotel is in a great location and the parking in the basement is handy, but very expensive to use. The rooms are spacious and I had a great night's sleep in the lovely bed. The breakfast was fabulous and the staff were very helpful throughout. I'm still waiting on the VAT invoice for my stay which is the let down.
Lois
Lois (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 30 日
Great Spa and Hotel Rooms
Hotel room, swimming pool, lounge area - FAB-U-LOSA!
Noticeable staff attitudes:-
Floor Manager - kindly helpful, smiling. An asset to the Hotel.
Waitress - not sure what mood she was in, but definitely was not focused on giving of her best. From the glasses to the plates - all slammed down hard on the table. I suffer PTSD and jumped each time. I also asked for hot sauce. Promised but never arrived. It made me decide to NOT go down for breakfast.
Chef - or whoever cooked the fries and burger. First time I've been served a burger with no lettuce or tomato. Burger was also soggy. Chips were over cooked. I ended up giving most of my food to my friend.
Charmaine
Charmaine (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 29 日
Egyed
Egyed (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 29 日
I enjoyed my stay
Lamia
Lamia (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 29 日
Room was spacious with a lovely view from the large windows. However, the bed was really uncomfortable. The mattress dipped in the middle so had to sleep near edge of the bed. Buffet breakfast was just mediocre. The hotel is less than a 10 minute walk to the city centre with bus stops close by. Overall I had a pleasant stay and the staff were helpful.
Susan
Susan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 26 日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 25 日
Loved our stay
We travelled as a family. The room was big and bright. Very clean. Staff were great. Kids loved the pool,£10 for adults kids free. We ordered room service for dinner which was super fresh. Kids had dominions pizza which is right opposite. Breakfast was great and both kids ate for free.
Natalie
Natalie (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 21 日
wayne
wayne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Luke
Luke (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 16 日
Excellent
Great location, friendly staff, rooms were clean and decent size
Mrs Jannath
Mrs Jannath (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 16 日
Martyn
Martyn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 11 日
Clean, comfortable hotel with a very nice bathroom
The room decor in this ex-Mercure hotel is a little bit tired but everything was spotlessly clean, the bed was comfortable and the staff were extremely polite and helpful. The best thing by far was the bathroom, especially wonderful bathtub - a real treat.