Decent facility. Nothing spectacular. Staff was pleasant . Food was bland, with no variety between meals.
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月12日
Experiencia media
Hace falta variedad en la comida y el personal a veces es un poco grosero.
La barra de snacks deja mucho que desear ya que es de suerte que alcances
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月19日
andrea
andrea (9 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月19日
You get what you pay for. I arrived at 3:30pm & didn't get into my room until 6:30. One person at front desk. No map of property or explanation of where restaurants were, towels for pools or any other services provided. I walked around until I figured it out & asked other guests. Concierge brought me to the elevator...I've always been brought up to the room & shown basic functions of room. Air conditioner was stuck at 24 celsius (74 F) no matter what it was set at (I set much lower & temps never lowered). Spacious room with comfy beds. Rooms were never refreshed or restocked until I called front desk, which was in the evening. Housekeeping was so non-existant until I complained to the manager. The last day my room was refreshed without having
to call front desk--too late. Beautiful beach with no palapas, umbrellas or shade. Pool area umbrellas were broken-one stayed open. No one was around to assist. Food looked beautiful but was bland & flavorless. Anything other than buffet needed reservations which took forever because they were also selling tours at same desk. I've stayed at other Barcelos and expected similar quality. Each Barcelo must operate on different managerial programs and this one was very disappointing & lacking. Totally understaffed housekeeping & front desk really makes for a substandard experience. Spend your money elsewhere.
Eileen
Eileen (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Luiz Flávio
Luiz Flávio (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
6 outta 10.
First time travelling. The staff at the resort were very helpful with all questions I had. Room was regularly cleaned and fridge re-stocked. Bed was pretty uncomfortable and the sheets had a musky smell. Bartenders were very prompt and drinks were great. Beach and pool areas were wonderful and very clean. Only issue and it was quite a major one is that the food is very below-par. There is enough selection with the buffets and restaurants but the quality was really rough and made it difficult for the whole trip. I would not return and spend more money on somewhere with higher quality food as it really hampers the overall enjoyment of the trip.
Gerard
Gerard (8 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月21日
The food was horrible
LaToya
LaToya (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年11月21日
Cody
Cody (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月20日
Existem opções melhores com o mesmo valor
Hotel bem razoável. Já fui outras vezes para Cancún e esse eu não volto. Comida bem mais ou menos, corredor dos quartos ficou sujo durante toda a estadia, e o pior é que quando chegamos nossa reserva não estava confirmada e nos colocaram em outro quarto, o qual não escolhemos. No geral o que mais gostei mesmo foram as piscinas.
Cicero
Cicero (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月20日
Beautiful beach!! Stayed in one of the villa rooms which had the most amazing views. Staff were great especially the bar tenders. Alcohol only served from 11am-11pm which was a little disappointing. Sales pitches were annoying, don't get caught.
Courtnay
Courtnay (4 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月20日
Bathroom so small and rust on shower and toilet seats doors
Nichelle
Nichelle (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月20日
SHELDON SAMUEL
SHELDON SAMUEL (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月20日
Falta mantenimiento a los aires acondicionados
Jaqueline
Jaqueline (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月20日
Bem ok. Não tem padrão de 4 estrelas nunca!
A estadia foi boa. Porém a comida e bebida do hotel eram muito ruins. Comida sem graça e insossa, nada tradicional. Buffet internacional bem pobre e reduzido. As bebidas em geral eram bem fracas também. Chuveiro com fluxo irregular de temperatura. Não tinha nem condicionador no quarto ou disponível mediante solicitação. Fila grande para solicitação de bebidas nos bares. Não tem serviço de praia. Os pontos altos são a localização, o conforto da cama e o atendimento atencioso do staff.
Raquel
Raquel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Ernesto Lopez
Ernesto Lopez (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月19日
Tatyana
Tatyana (10 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月17日
It was clean, family oriented and the hospitality was amazing 👏 all the staff was great but especially the bartender Evely perez who was a kind hearted person my mother really liked her 🫶👌. The people from cancun are really great and i thank you for letting me spend the greatest time with my mother here, you guys are amazing ❤️ Viva la mexico 🇲🇽 😂
Servando
Servando (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月17日
We booked this hotel because of the location and the beach. Location is steller and is minutes from everything Cancun has to offer. The beach and ocean access are great. We spent hours swimming and boogie boarding in the ocean and pools. Another great thing about this hotel was the staff. Friendly, helpful and amazing people. Thats the good....now the bad. If you like good food and nice hotel rooms, find another hotel. The food was terrible and the rooms were dated and falling apart. Sporatic AC, leaking plumbing, cold food, bland food, lack of food variety....we went out to eat 5 nights out of 7 nights.
DANIEL
DANIEL (8 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月16日
Eliseo
Eliseo (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月11日
Our group received excellent food service by Carmen. She was friendly and attended our needs. Thank you Carmen !
LESLIE
LESLIE (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月11日
El alojamiento es muy bueno. Pero mi compra era habitacion al frente del resort. Pero frente estan todas las turbinas de sistema de acondicionado tanto del hotel como el shoping que hay frente al hotel y es un ruido inaguantable . Tuve que pedir cambio de habitacion y pagar mas por ese cambio que no lo tenia en mis gastos. El hotel ni una atencion. Realmente no se podia estar con ese sonido.
Lo demas todo casi bien.
Destaco el buen trato y atencion de los empleados.
Ari
Ari (6 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月8日
I disliked the amenities ,
The bartender at the pool would disappear for a long time. The food inside the hotel was not very good . The only one I liked was the seafood restaurant that I had to make a reservation for .
They kept insisting every day after I declined over and over that I join them for a presentation . This was the worst vacation I have ever taken . I would not be booking here again.
Irene
Irene (3 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月8日
El personal hostiga a los huéspedes, Reportamos un incidente de seguridad y no recibimos ninguna respuesta, Varias personas de recepción y seguridad fueron groseras con nosotros. Sin lugar a duda es la peor experiencia que he tenido de todos los países y hoteles que he visitado. Vine por una experiencia hermosa y me voy con la frustración más grande de mi vida.