Everything was clean and comfortable and the service was very friendly. The only disappointment was the breakfast food which was terrible.
May
May (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 24 日
Our air conditioner was not working in our room on a 92 degree day. The front desk clerk claimed the hotel was full so we could not change rooms. I requested a fan and a partial refund for the inconvenience and the fact that I paid $240 for a room that I booked expecting A/C. The clerk said she’d reach out to her manager regarding my partial refund request.
9:30 PM that evening, I was denied my partial refund and offered another room! That was my original request shortly after check in when they claimed the hotel was full! By that time of the night, my daughter was asleep therefore we did not move. It was an unpleasant sleepiness, hot night!
The next morning at 8:55am a maid walked into our room without knocking and the ‘do not disturb’ sign was on the door. I reported that incident to the front desk upon check out and the clerk told me she had me “checked out” already, that’s why the maid entered my room. I was obviously not checked out as I was standing right there requesting to check out! I was not even offered an apology. Terrible customer service; not even a simple ,
“ I’m sorry for the misunderstanding”.
Dana
Dana (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 20 日
The shower floor was slippery and there were no grab bars in the stall. Otherwise everything was fine
Cynthia S.
Cynthia S. (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Alfred
Alfred (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 16 日
Carmen
Carmen (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 15 日
Staff is not friendly
This hotel was fine for two nights with my kids. Breakfast was one of the better things about this hotel. Rooms smell musty and have the bare minimum essentials needed. Front desk people are not friendly and no one working there smiles. They just look unhappy and annoyed. No elevator in the Lodge which was fine for us but could be an issue for others. I probably wouldn’t stay here again.
Laura
Laura (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 14 日
Isabella
Isabella (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Temporary One night Trip
Stayed for one night. The room was in perfect condition. Very clean and the bed was comfy. Everything was top notch and easy check in and out.
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Isabella
Isabella (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 28 日
Debra
Debra (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 27 日
Garrett
Garrett (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 24 日
Denna
Denna (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 23 日
shelley
shelley (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 16 日
rosalyn
rosalyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 5 日
Sara
Sara (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 30 日
peter
peter (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 24 日
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 10 日
Scott
Scott (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 6 日
The TV did not work, could hear people moving around upstairs, the toilet seat was unstable, and the bed was not very comfortable. I suppose this is a "get what you're pay for" situation, but still disappointing. Will stay elsewhere next time I'm in town for work.