我可否免費取消圖盧姆 The Waves 酒店的預訂，並獲發全額退款？

可以。圖盧姆 The Waves 酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

圖盧姆 The Waves 酒店是否設有泳池？

是的，此住宿設有4 個室外泳池及兒童泳池。

圖盧姆 The Waves 酒店是否允許寵物入住？

是的，狗隻可免費入住。住宿設有飲食器皿。

圖盧姆 The Waves 酒店是否設有店內泊車位？

是的。泊車位也許數量有限。

圖盧姆 The Waves 酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

圖盧姆 The Waves 酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 12:00。

圖盧姆 The Waves 酒店店內與附近有什麼好玩？

圖盧姆 The Waves 酒店備有4 個室外泳池、全方位 SPA、蒸氣室及花園。

圖盧姆 The Waves 酒店是否設有戶外私人空間？

是的，每間客房都配備陽台或庭院。

圖盧姆 The Waves 酒店附近區域有何特色？

圖盧姆 The Waves 酒店位於座間，短短 11 分鐘步程即達兩水公園。

圖倫圖盧姆 The Waves 酒店優惠

Q: 圖盧姆 The Waves 酒店是否設有店內泊車位？

是的。泊車位也許數量有限。

Q: 圖盧姆 The Waves 酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

Q: 圖盧姆 The Waves 酒店是否設有戶外私人空間？

是的，每間客房都配備陽台或庭院。

6/10 不錯

2024 年 7 月 31 日

Jinbo (1 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 7 日

In order to reach the hotel you have to drive thru potholes, few cockroaches but everything else was good.

JORGE (1 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 15 日

Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.

Sara (4 晚浪漫旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 3 月 9 日

Hotel was not only filthy ( i lost a flip flop and looked under the bed and there was trash and dirt) but broken down. Our toilet didnt work for 3 days, forcing us to check out early and they refused to refund us. No staff at pool bars and breafast hours were changed or cancelled without notice. Absolutely horrible experience

Corrina (8 晚浪漫旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 3 月 7 日

I DO NOT RECOMMEND THIS PLACE ANY LONGER. This was my second stay here. First was when they first opened and management and facilites were so much better. I chose this place because of my past experience but new management and staff are horrible. Pools and plunge pools are disgustingly dirty. Hot tubs don’t work, a lot of metals like showers and hand railings are rusted, front desk are very rude and did not want to accomodate to any of our complaints. Couches had stains, bed sheets had stains. Walls had mold and the cold pools in the rooms were filled with mildew. Out of the 6 nights we stayed they only cleaned my room 3 times even though I would leave a tip daily and all they would do is fix the bed and take the tip. They would not refresh any towels and I had to beg the front desk for fresh towels. The place is starting to be ran down and I’m sure the rest of my party that I convinced to stay here will leave the same review as they all had terrible experience with this hotel team staff. Do yourself a favor and just pick another property. It’s become more in an economical price for a reason now but there’s plenty to choose from around the area that’s better staffed and have more to offer to ensure your stay will be amazing.

Dan (4 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 3 月 5 日

DO NOT BOOK A STAY AT THIS PROPERTY! The girls managing the front desk are rude, they did not want to help or accommodate with my complaints. The hotel facilities and rooms are falling apart. The rooms are dirty, stains on beds and furnitures. They even stole a watch from me, they did not want to give it back unless I was able to provide a photo even though I described every single detail about the watch. I had my whole wedding party stay here and they all had horrible experiences. I can’t wait til all of my 40 guests write a review about their stay as well.

Dan (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 2 月 21 日

Excelente atención

Karen (4 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 2 月 17 日

Waves

The road to get to the hotel is a dirt road and would break your cars muffler if you are not careful. The pool was green and dirty, this included all the of 3 of the pools. They did not have a bartender at the pool and the location could not be any worse as it’s in the middle of a slum. It’s such a bad hotel we left after two nights , and our stay was for 4 nights. I had to go Cancun. The lady at the register was the most unhelpful person, we asked for her to provide Expedia phone number and she could not help with anything:

Richard (4 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 2 月 16 日

We enjoyed our time at the Waves, however it was mostly a place to rest our heads. We are avid scuba divers and had dives booked up and down the coast making this location central. We still had a few monitor issues. Our room was cleaned yesterday but NO(yesc I said NO) towels were left at all, so we had to shiver dry. Not to mention the shower water was cold every day. We had issues with our key and had to stop by the office daily to get access to our room. We paid for extra breakfast and I would suggest avoiding that unless you don’t plan to leave the property. Many good restaurants walking distance to the hotel for very reasonable prices. Make sure you drop yourself a pin trying to get back so you can easily navigate the roads with a rental car if you choose. We also had NO patio furniture which was annoying when we wanted a relaxed day in the sun on our pent house suite. One chair and a small table for two people is ridiculous. Poool was broken…Other than that, it was pleasant. Wi

Sarah (1 晚浪漫旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 1 月 27 日

The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.

Akeisha (4 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 1 月 24 日

The good thing is that the room does look exactly as pictured. There are a few convience stores and tiny restaurants within daytime walking distance. However the hotel has no restaurant, the swim up bar as advertised is there- you just have to bring your own drinks. If you’re traveling solo this isn’t for you. The only entry way to the hotel was full of huge mud puddles. We rented an atv to get around and they forced us to park in garage- more mud puddles to access, when there was bike parking in front of hotel.

Sherrell (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 1 月 22 日

Ruth Mercedes (4 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 1 月 17 日

Maria (2 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 1 月 16 日

Pretty room, many good amenities and not too far from tulum centro.

Michael (2 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 1 月 15 日

Excellent customer service

Travelocity 真實旅客評價

6/10 不錯

2025 年 1 月 10 日

BRYAN FERNANDO (3 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 1 月 9 日

Willis Charles (6 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 1 月 8 日

Lakeisha (1 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 1 月 5 日

Awful I wouldn’t recommend it

Jose Antonio (7 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 1 月 4 日

Las habitaciones están nice,pero el hotel tiene las piscinas sucias,pintura descuidada no hay bar no hay restaurante todo lo tienes que hacer afuera y el taxi es costoso y todo queda lejos para ir caminando.no hay actividades en fin,yo no volveria a quedarme....el hotel tiene potencial para ser buenisimo pero alguién tiene que desear ponerlo a funcionar y ahora mismo no es el caso...la llave del cuarto hay que programarla todos los dias y el agua caliente se gasta en un baño........yo le doy 2 ☆ en general

Jose Luis (7 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 1 月 2 日

I stayed at this hotel last in 2023 and twice before that. The hotel has gone from a 5 to a -1. No one is keeping the grounds kept. Pool is nasty, bathroom is nasty, has stains on the walls. I didn’t even stay here this last booking. We walked into the room and walked right out and stayed somewhere else! Expedia is trying to contact them for my refund. The pictures need to be updated to what the hotel looks like NOW! No pool bar and I wldnt even put a dirty shirt into that pool. Staff told me that property management companies are fighting over the property and that one company does not care how the property looks because it still gets bookings by misleading customers with these pictures. DO NOT STAY HERE.

Amber Shaheedah (4 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 1 月 1 日

The room is very nice, well-decorated but poorly equipped (e.g. kitchen without saucepans or salad bowls). The jacuzzi and pool are not heated. The access road is full of holes and borders a shantytown. Stray dogs can bark in the middle of the night, before you hear the neighboring rooster crow. Despite this, we had a very good stay.

Virginie (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 12 月 29 日

gerardo (1 晚行程)

Expedia 真實旅客評價

6/10 不錯

2024 年 12 月 26 日

Sandra Hernández (3 晚行程)

Expedia 真實旅客評價

6/10 不錯

2024 年 12 月 25 日

Enrico (3 晚行程)

Hotels.com 真實旅客評價

圖盧姆 The Waves 酒店

The Waves Tulum

選擇日期查看價格

圖盧姆 The Waves 酒店相片集

評價

人氣設施服務

主要設施服務 (12)

感覺賓至如歸 (6)

客房選擇

查看這些日期的可訂空房

載入所有Deluxe Penthouse Studio Rooftop Pool的相片

Deluxe Penthouse Studio Rooftop Pool

特色

載入所有Deluxe Studio With Large Balcony的相片

Deluxe Studio With Large Balcony

特色

載入所有Deluxe Studio With Private Plunge Pool的相片

Deluxe Studio With Private Plunge Pool

特色

載入所有Deluxe One Bedroom Apartment Private plunge Pool的相片

Deluxe One Bedroom Apartment Private plunge Pool

特色

載入所有Deluxe Penthouse Apartment With Rooftop Pool的相片

Deluxe Penthouse Apartment With Rooftop Pool

特色

載入所有Deluxe Large Penthouse Apartment Rooftop Pool的相片

Deluxe Large Penthouse Apartment Rooftop Pool

特色

載入所有Signature Studio Private Plunge Pool的相片

Signature Studio Private Plunge Pool

特色

載入所有Signature Studio With Balcony的相片

Signature Studio With Balcony

特色

類似住宿

圖盧姆 Naala 飯店

圖盧姆 Naala 飯店

關於鄰近區域

附近景點

交通資料

餐廳

住宿資料

圖盧姆 The Waves 酒店

住宿摘要

酒店規模

入住/退房

特別入住指示

登記入住須知

小童

寵物

網絡

泊車

接送

其他資訊

住宿設施服務

餐飲

親子同遊

住宿服務

設施

無障礙設施

客房設施服務

休閒娛樂

居家配備

甜睡入眠

奢華享受

煥然一新

保持聯繫

餐飲

更多禮遇

特色

SPA

收費及政策

可選額外設施服務費用

泳池、SPA 及健身室 (如適用)

政策

其他名稱

常見問題

我可否免費取消圖盧姆 The Waves 酒店的預訂，並獲發全額退款？

圖盧姆 The Waves 酒店是否設有泳池？

圖盧姆 The Waves 酒店是否允許寵物入住？