Does The Waves Tulum offer free cancellation for a full refund?

Yes, The Waves Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Waves Tulum?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at The Waves Tulum?

Yes, dogs stay free. Food and water bowls are available.

Is parking offered on site at The Waves Tulum?

Yes. Parking spots may be limited.

Is airport shuttle service offered by The Waves Tulum?

Yes, an airport shuttle is available.

What are the check-in and check-out times at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at The Waves Tulum and nearby?

The Waves Tulum has 4 outdoor pools and a spa, as well as a steam room and a garden.

Does The Waves Tulum have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around The Waves Tulum like?

The Waves Tulum is in Zama, a short 11-minute walk from Dos Aguas Park.

The Waves Tulum, Tulum: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 15, 2024

Very nice property, pool bar, clean rooms

David, 1-night trip

8/10 Very good

Sep 21, 2024

The swimming pool area was very pleasant.

pedro, 5-night trip

10/10 Exceptional

Aug 13, 2024

Spacious and Quite… over all Excellent ..

Jegadheswaran, 2-night trip

10/10 Exceptional

Oct 10, 2024

It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!

Cody, 3-night trip

10/10 Exceptional

Jun 12, 2024

It was very niceee

Jenna, 1-night trip

10/10 Exceptional

Nov 18, 2024

Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi

David, 7-night trip

10/10 Exceptional

Nov 20, 2024

Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.

Michelle, 3-night trip

6/10 Good

Nov 4, 2024

I didn’t like the sheets, they look dirty and the entrance to the hotel has lots it potholes ,l liked that rooms were spacious and the staff was excellent, the staff was excellent,especially ana, she es Colombian.

Raymundo Alfaro alvarez, 1-night trip

8/10 Very good

Jul 17, 2024

All in all good for the price

Jacquen, 4-night trip

10/10 Exceptional

Aug 16, 2024

Super

Humber Alonso, 2-night trip

6/10 Good

Oct 24, 2024

Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.

Divina, 4-night trip

6/10 Good

Nov 14, 2024

Amenities were nice but not very clean (cigarettes in the pool) and service was not great (first a room without AC, then a room with AC but no remote to control it, in addition it says breakfast included but the restaurant was closed and it was only available on command)

2/10 Poor

Mar 9, 2025

Hotel was not only filthy ( i lost a flip flop and looked under the bed and there was trash and dirt) but broken down. Our toilet didnt work for 3 days, forcing us to check out early and they refused to refund us. No staff at pool bars and breafast hours were changed or cancelled without notice. Absolutely horrible experience

Corrina, 8-night trip

4/10 Fair

Aug 26, 2024

Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.

Sarah, 3-night trip

6/10 Good

May 10, 2024

Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.

Adrianna, 3-night trip

2/10 Poor

Jun 12, 2024

You’re not allowed to have anyone come visit you not even for five minutes

Leslie, 8-night trip

2/10 Poor

May 8, 2024

This property was horrible and FILTHY , mold filled every corner of the room and I’ll be uploading

Marie, 2-night trip

2/10 Poor

Aug 21, 2024

We don’t even bother checking in. The facility was run down, dirty, smelly, the pictures were inaccurate, pools were dirty, bar was closed permanently let alone the swim up bar advertised. There were barking dogs everywhere and the restaurant was only opened occasionally and with a limited menu. This is not at ALL what was advertised and we were certainly not going to stay somewhere that we felt unsafe and dirty.

Tianna Hall, 3-night trip

2/10 Poor

Aug 13, 2024

Do not book with this place any positive reviews were wrong it was dangerous and super dirty and they did not refund the money for a stay that was booked for 4 days after the first night I had a just very spooky feeling about the place it had potential to be a great spot but the rooms and pools were super dirty broken elevator since April and I just had a feeling of uneasiness it’s hard to explain I did not feel safe what so ever my gf felt the same do not stay here!

Jesse, 4-night trip

2/10 Poor

May 22, 2024

The property was unkept, needs a lot of maintenance. The door would not lock, the towels were dirty, they were gray not white!! The rooftop pool that comes with the suite was nasty, it looked like a pool of bacteria and fungus!!! DO NOT BOOK THIS RESORT! Expedia should be ashamed of even listing this resort with 8.9 stars!!! It was horrible!

Angelique D, 4-night trip

6/10 Good

Feb 16, 2025

We enjoyed our time at the Waves, however it was mostly a place to rest our heads. We are avid scuba divers and had dives booked up and down the coast making this location central. We still had a few monitor issues. Our room was cleaned yesterday but NO(yesc I said NO) towels were left at all, so we had to shiver dry. Not to mention the shower water was cold every day. We had issues with our key and had to stop by the office daily to get access to our room. We paid for extra breakfast and I would suggest avoiding that unless you don’t plan to leave the property. Many good restaurants walking distance to the hotel for very reasonable prices. Make sure you drop yourself a pin trying to get back so you can easily navigate the roads with a rental car if you choose. We also had NO patio furniture which was annoying when we wanted a relaxed day in the sun on our pent house suite. One chair and a small table for two people is ridiculous. Poool was broken…Other than that, it was pleasant. Wi

Sarah, 1-night trip

2/10 Poor

Jun 17, 2024

Would not recommend!

We felt extremely unsafe in this hotel. There were three break-ins in the course of one night and the hotel took no responsibility for them. There was a cockroach in our room and the air conditioning did not work. When it rains inside, our room flooded from a leak in the ceiling. Overall, very disappointing experience. Service is super slow and the staff is not particularly unfriendly.

Naomi, 2-night trip

2/10 Poor

Mar 7, 2025

I DO NOT RECOMMEND THIS PLACE ANY LONGER. This was my second stay here. First was when they first opened and management and facilites were so much better. I chose this place because of my past experience but new management and staff are horrible. Pools and plunge pools are disgustingly dirty. Hot tubs don’t work, a lot of metals like showers and hand railings are rusted, front desk are very rude and did not want to accomodate to any of our complaints. Couches had stains, bed sheets had stains. Walls had mold and the cold pools in the rooms were filled with mildew. Out of the 6 nights we stayed they only cleaned my room 3 times even though I would leave a tip daily and all they would do is fix the bed and take the tip. They would not refresh any towels and I had to beg the front desk for fresh towels. The place is starting to be ran down and I’m sure the rest of my party that I convinced to stay here will leave the same review as they all had terrible experience with this hotel team staff. Do yourself a favor and just pick another property. It’s become more in an economical price for a reason now but there’s plenty to choose from around the area that’s better staffed and have more to offer to ensure your stay will be amazing.

Dan, 4-night trip

2/10 Poor

Jul 7, 2024

DIRTY / UNSAFE / DIRTY / UNSAFE Expedia falsely advertised the Waves Hotel in Tulum as a clean and safe environment. I booked a 10-day stay for my parents as a gift ($3790 CAD), but the reality was appalling. The hotel was filthy, unsanitized, and had strangers knocking on their door claiming to clean the room at 10 PM. It looked nothing like the advertised photos (see attached). My parents had to endure one awful night there before I moved them to the Hilton in Cancun the next morning when they felt safe to costing an additional $3,400 CAD. Despite contacting Expedia for a refund and highlighting suspicious patterns in the Waves Hotel reviews, they refused to issue a refund. It appears that whenever a negative review is posted, a positive review from a guest named Ingrid or Jenna follows, deceptively rating the hotel as "Excellent." This is fraudulent and unacceptable. Expedia should be held responsible for allowing businesses to misrepresent their services and charging users for false claims of "excellent" stays. Customers should not have to pay nearly double to correct these fraudulent advertisements. I strongly advise against booking through Expedia due to their deceptive practices and lack of customer support.

ZEINAB, 10-night trip

8/10 Very good

Aug 7, 2025

In order to reach the hotel you have to drive thru potholes, few cockroaches but everything else was good.

JORGE, 1-night trip

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Does The Waves Tulum offer free cancellation for a full refund?

Is there a pool at The Waves Tulum?

Are pets allowed at The Waves Tulum?

Is parking offered on site at The Waves Tulum?