我可否免費取消圖盧姆 The Waves 酒店的預訂，並獲發全額退款？

可以。圖盧姆 The Waves 酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

圖盧姆 The Waves 酒店是否設有泳池？

是的，此住宿設有4 個室外泳池及兒童泳池。

圖盧姆 The Waves 酒店是否允許寵物入住？

是的，狗隻可免費入住。住宿設有飲食器皿。

圖盧姆 The Waves 酒店是否設有店內泊車位？

是的。泊車位也許數量有限。

圖盧姆 The Waves 酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

圖盧姆 The Waves 酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 12:00。

圖盧姆 The Waves 酒店店內與附近有什麼好玩？

圖盧姆 The Waves 酒店備有4 個室外泳池、全方位 SPA、蒸氣室及花園。

圖盧姆 The Waves 酒店是否設有戶外私人空間？

是的，每間客房都配備陽台或庭院。

圖盧姆 The Waves 酒店附近區域有何特色？

圖盧姆 The Waves 酒店位於座間，短短 11 分鐘步程即達兩水公園。

圖倫圖盧姆 The Waves 酒店優惠

Q: 圖盧姆 The Waves 酒店是否設有店內泊車位？

是的。泊車位也許數量有限。

Q: 圖盧姆 The Waves 酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

Q: 圖盧姆 The Waves 酒店是否設有戶外私人空間？

是的，每間客房都配備陽台或庭院。

6/10 不錯

2024 年 7 月 31 日

Jinbo (1 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 15 日

Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.

Sara (4 晚浪漫旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 3 月 9 日

Hotel was not only filthy ( i lost a flip flop and looked under the bed and there was trash and dirt) but broken down. Our toilet didnt work for 3 days, forcing us to check out early and they refused to refund us. No staff at pool bars and breafast hours were changed or cancelled without notice. Absolutely horrible experience

Corrina (8 晚浪漫旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 3 月 7 日

I DO NOT RECOMMEND THIS PLACE ANY LONGER. This was my second stay here. First was when they first opened and management and facilites were so much better. I chose this place because of my past experience but new management and staff are horrible. Pools and plunge pools are disgustingly dirty. Hot tubs don’t work, a lot of metals like showers and hand railings are rusted, front desk are very rude and did not want to accomodate to any of our complaints. Couches had stains, bed sheets had stains. Walls had mold and the cold pools in the rooms were filled with mildew. Out of the 6 nights we stayed they only cleaned my room 3 times even though I would leave a tip daily and all they would do is fix the bed and take the tip. They would not refresh any towels and I had to beg the front desk for fresh towels. The place is starting to be ran down and I’m sure the rest of my party that I convinced to stay here will leave the same review as they all had terrible experience with this hotel team staff. Do yourself a favor and just pick another property. It’s become more in an economical price for a reason now but there’s plenty to choose from around the area that’s better staffed and have more to offer to ensure your stay will be amazing.

Dan (4 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 3 月 5 日

DO NOT BOOK A STAY AT THIS PROPERTY! The girls managing the front desk are rude, they did not want to help or accommodate with my complaints. The hotel facilities and rooms are falling apart. The rooms are dirty, stains on beds and furnitures. They even stole a watch from me, they did not want to give it back unless I was able to provide a photo even though I described every single detail about the watch. I had my whole wedding party stay here and they all had horrible experiences. I can’t wait til all of my 40 guests write a review about their stay as well.

Dan (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 2 月 21 日

Excelente atención

Karen (4 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 2 月 17 日

Waves

The road to get to the hotel is a dirt road and would break your cars muffler if you are not careful. The pool was green and dirty, this included all the of 3 of the pools. They did not have a bartender at the pool and the location could not be any worse as it’s in the middle of a slum. It’s such a bad hotel we left after two nights , and our stay was for 4 nights. I had to go Cancun. The lady at the register was the most unhelpful person, we asked for her to provide Expedia phone number and she could not help with anything:

Richard (4 晚行程)

Hotels.com 真實旅客評價