我可否免費取消加特林堡市區溪畔凱藝酒店的預訂，並獲發全額退款？

可以。加特林堡市區溪畔凱藝酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

加特林堡市區溪畔凱藝酒店是否設有泳池？

是的，此住宿設有季節性室外泳池。

加特林堡市區溪畔凱藝酒店是否允許寵物入住？

是的，狗隻可入住。此住宿收取每隻寵物每晚 USD25的費用。輔助動物豁免收費。

加特林堡市區溪畔凱藝酒店是否設有店內泊車位？

很抱歉，加特林堡市區溪畔凱藝酒店不設店內泊車位。

加特林堡市區溪畔凱藝酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 11:00。

加特林堡市區溪畔凱藝酒店店內與附近有什麼好玩？

於溫暖的月份，歡迎暢玩遠足等活動。你可充分善用季節性室外泳池及野餐區等其他設施/服務。

加特林堡市區溪畔凱藝酒店的客房是否配備私人熱水浴缸？

是的，每間客房均配備浸缸。

加特林堡市區溪畔凱藝酒店附近區域有何特色？

加特林堡市區溪畔凱藝酒店位於加特林堡市中心的河畔，短短 5 分鐘步程可到大煙山國家公園，13 分鐘步程即達雷普利大霧山水族館。旅客都對此酒店的優越位置讚不絕口。

加特林堡加特林堡市區溪畔凱藝酒店優惠

Q: 加特林堡市區溪畔凱藝酒店是否設有泳池？

是的，此住宿設有季節性室外泳池。

Q: 加特林堡市區溪畔凱藝酒店的客房是否配備私人熱水浴缸？

是的，每間客房均配備浸缸。

2/10 欠佳

2022 年 9 月 12 日

The bed was wet and we had to take out our blankets and the smell in the room was disgusting and it was very strong

Chuang (1 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 10 月 19 日

Never again!

I don't know where to start. The room wasn't ready when we got there at 3. We had to wait for an hour to get in, then the room was not what we reserved. I reserved a mountain view room, that had a couch and a table to st at to eat. What we got was a very dirty room with no couch and no table. The picture that was on your website is definitely not what i got. I would have left but i reserved with the no refund option. I will never stay at any Quality Inn ever again. I thought when we booked through your site that you would make sure if the rooms were acceptable.

Lola (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 18 日

Everything was great on our second stay there with our friends. Always enjoyed the bears.

Jackie (6 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 10 月 18 日

The hotel staff was great. However the room we were in needs attention. The floor was dirty and didn’t look like the room had been dusted. The light/vent in the bathroom didn’t work and the toilet seat was loose which I ended up tightening myself by hand so it wasn’t so loose.

Rosetta A. (4 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 10 月 14 日

Excellent location, comfortable beds, but the whole property could use some cleaning up. Breakfast was good and variety of options. I wish they would fix the elevator.

John (4 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 13 日

The hotel did not make clear that we would not be staying in the main buildings but in a separate building 2 blocks away. It also didn't mention the steep hill that we would need to climb.

DAVID (3 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 10 月 7 日

Not worth the cheapness and being on the strip

Huge list not sure I have enough words…light coming in window at night, see picture. Dirty shower, old spring bed, lamps with holes, light sockets unable to keep things in the socket, no light bulb in one lamp, no knob on lamp to keep shade from wobbling, hardwood floor no transition to marble floor in bathroom. Step on that in the middle of the night, big 3 inch gap. Toilet paper thing fell off wall, light switches missing a screw. Door wouldn’t open every time, got stuck almost had to use body to get it to open. Parking lot was ok. Hole in wall behind tv for cable, hole with cords coming through. We left a day early, we couldn’t sleep well with the bed and the light coming through. Couldn’t move to other room, sold out, Slammed Enuff was in town. Every time my husband went to office there was someone else in there complaining about their rooms. When we left there was 3 other people asking for refunds.

This is at night!!! Two lights outside room and a huge parking lot light shining in!

Kellie (4 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 10 月 2 日

This is the one to avoid!

We didn’t stay. We checked in, while going to the room, found out there was no working elevator, which was not told to us. After getting to the room, walked in to find stink bugs EVERYWHERE! They were on the floor, on the ceiling, on the drapes and on the bed. That’s all we had to see, we immediately exited the room, and demanded a refund from the office. Let me say, we choose cheaper rooms to save money, and when doing so, don’t expect perfection or luxury, and have only left a hotel without staying one other time in almost 30 years, but I have never seen so many bugs in one place at one time in my life! The office staff were not concerned, or even surprised about the bug problem! So, when they offered another room, we absolutely refused, and insisted on the refund. Avoid this hotel, it’s not worth the money you’ll save!!

Susan (2 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 9 月 30 日

Carpet loose no elevators

Peggy (3 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 9 月 29 日

The rooms were OK the first night our AC was broke very warm but they fixed it the next day but when I booked with them, I was supposed to pay 279 and some change according to my hotels.com receipt but when we got to to the hotel, it was $301 and some change

Justin (2 晚友伴旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 9 月 29 日

This place Wasn’t clean we were shown 4 different rooms and in every room we were shown was dirty. Half the lights didn’t work the air unit was making loud noises and not to mention it did not even smell clean it smelled like a moldy basement . I wouldn’t not waste your money and it’s a hassle to even try to get a refund.

Austin (3 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 9 月 28 日

Clean and comfortable, pool full of leaves and elevators never work here but location is excellent

William (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 28 日

Antonio (7 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 9 月 28 日

Well it work for a night

Woof, where do I start? We stayed in the Hilltop building for 1 night with our dog. The front desk failed to mention the elevator from that building back down to the main building (where check-out and breakfast are) was out of service, so we had to hike the steep hill multiple times. The building and our room are in serious need of renovation. It was fine for 1 night and if it were not did the location (in the heart of downtown) and the fact they allow pets I am not sure I’d be back. Oh and the front desk never answers the dang phone.

Kristine (1 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 9 月 28 日

It was a very disapointing stay. Quality has always been great. The location of the "hilltop" building we stayed in was a long walk up steep hills to get to the office. Our key would not work on Thursday and since they never answered their phone we had to drive down a steep driveway to get to the Parkway, may a left turn thru heavy traffic and a left up the Hotel's driveway to get to the office. I am 76 and I am not walking down a 45 degree hill to get there then walk back up it. ridiculous! The lady at the desk was Indian and I could not understand her well at all. Not real with it and won't go back.

David C. (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 27 日

Gregg (3 晚友伴旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 9 月 26 日

Not a great experience :/

The bathroom had an awful smell as if someone had just used it before we got there, and it wasn’t clean. There was a missing balcony chair. They didn’t put a notice that the fireplaces are not available for use until a certain date. Front desk staff was not hospitable. They didn’t honor the hotel.com pricing so overall it was an unpleasant stay. I saw great reviews before booking but I am curious if those are even real, because there is just no way.

Naomi (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 25 日

Alisha (1 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 9 月 24 日

Elevator not functional

King size bedroom seemed to be a converted afterthought. 2nd floor next the Howard's Steak house. One chair balcony.,fridge did not work properly. Bathroom sink in the hallway towards the door. Zero elevators working. Did have hungry Black Bears roaming the creek and parking area. Yikes but stupidly cool.

Jeffrey (2 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 9 月 23 日

Danielle (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 22 日

Holly (3 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 9 月 22 日

Room was comfortable, but could use updating. Was good for sleeping and showering which is all we needed.

Jody (2 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 9 月 22 日

Roger (1 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 9 月 21 日

charles (3 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 9 月 20 日

George (1 晚行程)

Hotels.com 真實旅客評價

加特林堡市區溪畔凱藝酒店

Quality Inn Creekside - Downtown Gatlinburg

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