The bed was wet and we had to take out our blankets and the smell in the room was disgusting and it was very strong
Chuang
Chuang (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 18 日
Sue and her dog Lucy.
It was my dog Lucy and I went on a small vacation, beautiful view around it the rooms are nice and clean and comfortable except for the bed the mattress was a little soft for my tastes but as far as that everything else was awesome, great location staff everybody was friendly and helpful.
真實旅客
5 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 14 日
Terrible stay
The room we were put in was not the room that I booked online. We were supposed to have a soaking tub with a private balcony of the Creekside and we had neither. The room had a funky odor to it. Only 1 trash can and there was even a toilet paper holder. The door didn’t have any trim on the bottom of the door so cold air was coming all the time. The parking lot is terrible to get in and out of parking spot. We ended up leaving the room after one night of staying because the mattress was so hard you couldn’t even sleep good. Overall I would not recommend this hotel to anybody to stay in.
Jonna
Jonna (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 11 日
candi
candi (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 9 日
Brittany
Brittany (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 8 日
Lill Mari Evju
Lill Mari Evju (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 7 日
Robeet
Robeet (2 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 7 日
Gatlinburg
No elevators work. No Wi-Fi, vending machines don’t work. Room not clean and overall property in disrepair
William
William (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 6 日
Christophe
Christophe (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 3 日
Horrid
This is by far the worst place we have stayed in Gatlinburg. The elevator was out of order. We had to lug our luggage up the stairs to find the room had no hot water. I called the front desk twice to report it. First time, i was told maintenance would be right up. Second time, same response. 30 minutes later, i tried the water again. It was hot. I called the front desk again. The attendant told me maintenance went to the boiler room and turned the water on. Nobody came to my door or called to tell me this. I wasted two hours of a one night stay waiting on maintenance. Also, no sprinkler system in the room. The bathroom floor was dirty. It had not even been swept. We will never stay there again.
Priscilla
Priscilla (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 30 日
Go elsewhere
Was not told hotel was under construction. Loud banging, power tools etc early in morning. Elevators were out of service. Carpet was dirty and hadnt been vacuumed after previous guests checked out. Exhaust fan in bathroom was hamging from ceiling. Balcony chair was old and broken.
Mary
Mary (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 29 日
Michael
Michael (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 28 日
RScot
RScot (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 27 日
Darlene
Darlene (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 25 日
Tracy L
Tracy L (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
Jerry
Jerry (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 23 日
Nasty for sure
Property was old and smelled old it was dirty for sure and the lack of parking was crazy. I definitely wouldn't stay here again or recommend it. I really wanted to go home the very first day.
Beverly
Beverly (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 23 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 23 日
Not again
First, told had to pay for parking. At that moment, I could not recall if I had verified free parking. ALL the listings I went back and looked at said FREE PARKING. Then was told elevator out of order. and only offered a room with one flight of stairs. After checking in and getting into the room, my husband moved the desk chair and the arm just flopped over. Room was for 2 adults, only one chair on balcony. Weather stripping on balcony door falling down. Beds not comfortable. Won’t recommend at all.
Tammy
Tammy (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 21 日
Worst stay in 30 years.
My room had no hot water. I stayed four nights and every day when i came back from a hike the hot water was out. Mold in the shower, hair in the bath tub, stain on the pillow case, exposed wires on the wall lamp, frayed carpet and paint flaking off the ceiling.
I have photos but the app wouldn't upload them
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 21 日
No complaints! Everything worked properly and was clean looking. Bed was comfortable. Hot water worked. Staff was beyond friendly. I don’t see why people talked bad about this place; unless they are picky people
Jaz
Jaz (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
Nathan
Nathan (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 14 日
Disgusting! Stay Away
Hotel was the most disgusting place I’ve ever stayed. I had to switch rooms 3 times. Each one was worse than the next. Stains on sheets. Blood on floor. Mildew in shower. Poop stains in toilet. Sticky substance on table.
Elevator was broken so each time I had to lug my stuff up and down the stairs.
The front desk was very helpful and said they would send housekeeping in the morning but I checked out right away. Could not spend another minute there.
It’s a shame because the location is great. Right in downtown and a long a nice creek.