The resort does not deserve five stars. Check-in was a nightmare. We booked a junior suite with two beds for four people, but upon arrival, we were given one king bed, a crib, and a twin bed—neither of which had bedding. The room itself was old, musty, and far from what was represented in the photos.
The front desk staff were rude, and we later discovered that unless you tipped them at check-in, you didn’t get the option to choose your room. This felt dishonest and unprofessional.
The buffet food was very poor quality. It was so hot inside that the meats and cheeses were literally sweating. The snack bar was even worse, with birds and raccoons roaming around the food area. The only decent meal we had was at the Mexican restaurant.
Overall, this resort was not as advertised and fell well short of expectations.