我可否免費取消瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式的預訂，並獲發全額退款？

可以。瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否設有泳池？

是的，此住宿設有室外泳池。旅客由 08:00 至 19:00 可使用泳池。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住 (輔助動物除外)。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車及代客泊車服務。泊車位也許數量有限。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。提早入住收取附加費 (因應供應情況而定)。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供特快登記入住服務。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否附設娛樂場？

否，此住宿不設娛樂場，但里維埃拉大賭場 (13 分鐘車程外) 就在附近。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式店內與附近有什麼好玩？

歡迎暢玩沙灘瑜伽及踩單車等店內活動。店內其他休閒康樂節目包括健身班及瑜伽班。你可享用 SPA 服務，於熱水浴缸中療癒五感。瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式亦備有4 間酒吧、室外泳池、健身中心、海灘小屋、花園及附近室外泳池使用權。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式內或附近是否設有餐廳？

是的，店內有 4 間餐廳，坐擁意大利菜。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否設有戶外私人空間？

是的，每間客房都配備陽台。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式附近區域有何特色？

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式位於瑪雅海濱的海濱。熱門景點包括瑪羅瑪海灘，就在 20 分鐘車程以外。

卡曼海灘瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式優惠

Q: 瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否設有戶外私人空間？

是的，每間客房都配備陽台。

10/10 完美

2025 年 10 月 26 日

Elena (3 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 10 月 2 日

Michael (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 18 日

Perfect for us!

Due to our physical limitations we stayed around the property all the time. Loved the pool. At our request, room was closest to everything, including elevator down to pool. All staff super friendly and fun helping us with our limited spanish! All inclusive is THE BEST! Mexican Independence Day was our final day. What a party!!!

Mary (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 17 日

Lo mejor de lo mejor , servicio y comida increíble, creo que le falta un poco de organización a las actividades

JORGE (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 5 日

The Best in las 3 years

The room was great the spa wonderful and the staff just the Best. Especially Renata and Fernanda and also Enrique , Martin ,Daniel , Adolfo ,

Everardo (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 27 日

Love this place! It’s the second time I go with my girlfriend. Perfect for a romantic getaway in the Caribbean paradise

Cristian (4 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 27 日

The property itself is great, but not necessarily worth the upgraded price tag over some others in the area. Julio at the pool was our favorite and made the daytime awesome, but the staff overall were also very kind and accommodating. The concierge crew is very good but it felt like the whole process of booking experiences and everything else was geared towards selling the vacation club, which was made clear by the willingness to give away resort dollars and the increased prices on everything you had to purchase that wasn’t included in the stay. Overall, great place, little bit small with only a few restaurants, but everything was solid quality.

David (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 27 日

It was amazing!!

Laura (3 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 24 日

Staff is exceptional, they went out of their way to make our stay memorable. The property itself, although impeccably clean, needs an extensive renovation which has already begun. This resort will be delightful once all renovations have been completed.

Antonio (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 21 日

Maria (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 20 日

Was very well kept and the staff was amazing. Ive been to probably a dozen resorts and the staff here was top 3 for sure.

Cameron (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 20 日

Upon our arrival, we were warmly greeted in the lobby by Sebastien, who welcomed us with refreshing hand towels and a drink. Max at check-in made us feel right at home by explaining the property and setting the tone for a wonderful stay. The entertainment team kept things lively with different activities every day, ensuring there was never a dull moment. We especially enjoyed spending time with Fermin during the day, as well as the lovely lady (whose name we, unfortunately, forgot) who hosted many of the evening activities. The restaurants were top-notch! Capri Grill quickly became our favorite spot for dinner, while Lola’s Beach was our go-to for comfort food. Across all the restaurants and bars, every server we interacted with was genuine, attentive, and made our dining experiences even better. Housekeeping did a fantastic job of keeping our room spotless every other day, and at checkout, Pablo—and once again Max—made the process seamless and stress-free. The resort itself never felt crowded—it was almost as if we had the place to ourselves. Peaceful, relaxing, and incredibly welcoming. We celebrated both our honeymoon and birthdays during our stay, and to top it off, Expedia surprised us with desserts as a preferred guest perk! Overall, it was an amazing experience—from the staff to the food to the atmosphere. We absolutely loved our stay and can’t wait to come back again.

Kimiko Kyle (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 11 日

Property is beautiful and staff was excellent. Yunuel went above and beyond and helped make our time there unforgettable. We loved this vacation and will definitely return!

Karlee (7 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 8 日

Nice

brent (4 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 5 日

Feel like it need more restaurant options

Adrian (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 1 日

This is a property worth revisiting. We came same time last year, last week of July. Had such a wonderful time we came back this year. The staff is so accommodating and sincere. The property is serene, relaxing, and easy to navigate. The food is divine and delicious and the beaches are beautiful.

Stephen J (5 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 31 日

The food was very good. My friends who have been to all inclusives before said the food was the best they’ve had at one. Beds were very comfortable and wifi throughout the property. Book transport through amstar to get there.

Bryson (5 晚友伴旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 29 日

We were definitely looking forward to our stay at the Hyatt Zilara. We picked this hotel because of the reviews and its walkability. We stayed in a swim out pool view room; which was a very nice room and a convenient walk to everything. However, we were disappointed that there was poop the whole week on the patio outside our room that was never cleaned; some of it getting into the pool. The swim out pool was also not cleaned every day and the water was a greenish color one day. Not sure if the filter was working. We wished the hotel paid more attention to the cleanliness of this area considering we paid much more for these rooms. We did call on our first day to have the chaise outside our room cleaned because they were also dirty. Unfortunately, the seafood restaurant was also closed the entire time we were there (due to renovations) which made our options of places to eat very limited. We only had the Italian and buffet which was also closed certain days. We were not crazy about the Asian food. Overall, the food was just ok. The grounds were well maintained and the view and breeze in the lobby was very relaxing. Our favorite part was lying by the beach every day and just enjoying the view. Not sure we would return, and if we did decide to return, we would not book the swim out and would confirm that the seafood restaurant and all the restaurants are open.

Sharon A (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 28 日

I recently had the pleasure of staying at the Hyatt Zilara Riviera Maya, and I can honestly say it exceeded every expectation I had. From the moment we arrived, the service was impeccable—every staff member we encountered was warm, professional, and went above and beyond to make our stay memorable. The resort itself is stunning. The grounds are immaculately maintained, the architecture blends beautifully with the natural surroundings, and the atmosphere is serene and luxurious. Our room was spacious, spotless, and elegantly designed with a comfortable bed, modern amenities, and a private balcony that offered breathtaking views. One of the highlights was the food—every meal we had was top-notch. From the breakfast buffet to the à la carte restaurants, the variety and quality of cuisine were incredible. The cocktails were just as impressive, and the swim-up bar quickly became a favorite spot. The pool area is beautiful and relaxing, and the beach—secluded and pristine—felt like our own private paradise. Whether we were lounging in a cabana, taking part in daily activities, or enjoying a quiet evening show, the entire experience felt effortless and rejuvenating. What truly sets Hyatt Zilara apart is the attention to detail and genuine hospitality. It’s clear the staff takes pride in delivering an unforgettable guest experience, and it really shows. I would absolutely recommend this resort to anyone looking for a peaceful, adults-only escape that still offers luxury, fun, an

Katy (4 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 27 日

The resort was ok. The drinks were good but the food was mediocre. Beach was unusable ( I recognize this isn’t the hotels fault) but the pool was fun. Never any issues getting chairs.

Naira (5 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 27 日

Zach (7 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 27 日

We had an amazing time. The food was delicious and the beaches were well maintained and clean. The pools were wonderful and all the activities were so much fun.

Paula (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 26 日

Natalie (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 26 日

All staff in the hotel were wonderful, always very kind. Entertainers, Kumary and Fermin were great. Active, energetic and always a smile.

Luis (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 26 日

Tyler Jordan (4 晚行程)

Expedia 真實旅客評價

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式

Hyatt Zilara Riviera Maya Adults Only All Inclusive

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