我可否免費取消瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式的預訂，並獲發全額退款？

可以。瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否設有泳池？

是的，此住宿設有室外泳池。旅客由 08:00 至 19:00 可使用泳池。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住 (輔助動物除外)。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車及代客泊車服務。泊車位也許數量有限。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。提早入住收取附加費 (因應供應情況而定)。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供特快登記入住服務。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否附設娛樂場？

否，此住宿不設娛樂場，但里維埃拉大賭場 (13 分鐘車程外) 就在附近。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式店內與附近有什麼好玩？

歡迎暢玩沙灘瑜伽及踩單車等店內活動。店內其他休閒康樂節目包括健身班及瑜伽班。你可享用 SPA 服務，於熱水浴缸中療癒五感。瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式亦備有4 間酒吧、室外泳池、健身中心、海灘小屋、花園及附近室外泳池使用權。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式內或附近是否設有餐廳？

是的，店內有 4 間餐廳，坐擁意大利菜。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否設有戶外私人空間？

是的，每間客房都配備陽台。

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式附近區域有何特色？

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式位於瑪雅海濱的海濱。熱門景點包括瑪羅瑪海灘，就在 20 分鐘車程以外。

卡曼海灘瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式優惠

Q: 瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式是否設有戶外私人空間？

是的，每間客房都配備陽台。

4/10 一般

2025 年 10 月 2 日

Michael (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 18 日

Perfect for us!

Due to our physical limitations we stayed around the property all the time. Loved the pool. At our request, room was closest to everything, including elevator down to pool. All staff super friendly and fun helping us with our limited spanish! All inclusive is THE BEST! Mexican Independence Day was our final day. What a party!!!

Mary (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 17 日

Lo mejor de lo mejor , servicio y comida increíble, creo que le falta un poco de organización a las actividades

JORGE (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 5 日

The Best in las 3 years

The room was great the spa wonderful and the staff just the Best. Especially Renata and Fernanda and also Enrique , Martin ,Daniel , Adolfo ,

Everardo (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 21 日

Maria (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 8 月 5 日

Feel like it need more restaurant options

Adrian (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 1 日

This is a property worth revisiting. We came same time last year, last week of July. Had such a wonderful time we came back this year. The staff is so accommodating and sincere. The property is serene, relaxing, and easy to navigate. The food is divine and delicious and the beaches are beautiful.

Stephen J (5 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 31 日

The food was very good. My friends who have been to all inclusives before said the food was the best they’ve had at one. Beds were very comfortable and wifi throughout the property. Book transport through amstar to get there.

Bryson (5 晚友伴旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 29 日

We were definitely looking forward to our stay at the Hyatt Zilara. We picked this hotel because of the reviews and its walkability. We stayed in a swim out pool view room; which was a very nice room and a convenient walk to everything. However, we were disappointed that there was poop the whole week on the patio outside our room that was never cleaned; some of it getting into the pool. The swim out pool was also not cleaned every day and the water was a greenish color one day. Not sure if the filter was working. We wished the hotel paid more attention to the cleanliness of this area considering we paid much more for these rooms. We did call on our first day to have the chaise outside our room cleaned because they were also dirty. Unfortunately, the seafood restaurant was also closed the entire time we were there (due to renovations) which made our options of places to eat very limited. We only had the Italian and buffet which was also closed certain days. We were not crazy about the Asian food. Overall, the food was just ok. The grounds were well maintained and the view and breeze in the lobby was very relaxing. Our favorite part was lying by the beach every day and just enjoying the view. Not sure we would return, and if we did decide to return, we would not book the swim out and would confirm that the seafood restaurant and all the restaurants are open.

Sharon A (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 28 日

I recently had the pleasure of staying at the Hyatt Zilara Riviera Maya, and I can honestly say it exceeded every expectation I had. From the moment we arrived, the service was impeccable—every staff member we encountered was warm, professional, and went above and beyond to make our stay memorable. The resort itself is stunning. The grounds are immaculately maintained, the architecture blends beautifully with the natural surroundings, and the atmosphere is serene and luxurious. Our room was spacious, spotless, and elegantly designed with a comfortable bed, modern amenities, and a private balcony that offered breathtaking views. One of the highlights was the food—every meal we had was top-notch. From the breakfast buffet to the à la carte restaurants, the variety and quality of cuisine were incredible. The cocktails were just as impressive, and the swim-up bar quickly became a favorite spot. The pool area is beautiful and relaxing, and the beach—secluded and pristine—felt like our own private paradise. Whether we were lounging in a cabana, taking part in daily activities, or enjoying a quiet evening show, the entire experience felt effortless and rejuvenating. What truly sets Hyatt Zilara apart is the attention to detail and genuine hospitality. It’s clear the staff takes pride in delivering an unforgettable guest experience, and it really shows. I would absolutely recommend this resort to anyone looking for a peaceful, adults-only escape that still offers luxury, fun, an

Katy (4 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 27 日

The resort was ok. The drinks were good but the food was mediocre. Beach was unusable ( I recognize this isn’t the hotels fault) but the pool was fun. Never any issues getting chairs.

Naira (5 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 27 日

Zach (7 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 27 日

We had an amazing time. The food was delicious and the beaches were well maintained and clean. The pools were wonderful and all the activities were so much fun.

Paula (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 26 日

Natalie (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 26 日

All staff in the hotel were wonderful, always very kind. Entertainers, Kumary and Fermin were great. Active, energetic and always a smile.

Luis (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 26 日

Tyler Jordan (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 25 日

Hyatt really takes care of their employees and it shows. Miguel and Jose are amazing and took very good care of us!

Laksmi (4 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 25 日

Small but nice! Food was all good and staff was super nice!

Jessica Mae (4 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 24 日

The food was excellent, the staff was friendly, and just an overall relaxing atmosphere. I also enjoyed the entertainment.

Porsha (2 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 23 日

Wonderful stay ! The staff was top tier . Everyone was so friendly especially the man that ran the activities! The

Lenore (6 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 22 日

Staff are the best

Jose (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 21 日

This was my first time staying at the Hyatt Zilara Riviera Maya and I have no complaints! I would stay here again. We stayed for 5 nights. The property is so beautiful and the staff is so friendly. A few standouts were Fermin and Sandy, of the entertainment staff. They were incredibly kind and dedicated to making sure guests had a great time! We took advantage of all the restaurants, the pool, the gym, and most of the night events. It’s a very relaxed, chill resort with an older crowd. My group is in their early 30s and we really enjoyed our stay. The food was great, bartenders were incredibly nice, and the coffee shop is a cute little perk that kept us going!

Ashleigh (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 19 日

Everything at the resort was amazing! We made our trip in July and I could not have been more impressed. The resort wasn’t very packed with people, and it was easy to get drinks and chairs by the pool. Most importantly the food was incredible at EVERY restaurant. We are so happy we chose to stay here, and we are looking forward to coming back.

Leonard (5 晚浪漫旅程)

Orbitz 真實旅客評價

10/10 完美

2025 年 7 月 19 日

Beautiful experience 10/10… My only complaint was the dirty towels& face rags brought to our rooms daily. Housekeeping needs to do much better! Food selection was “okay” but the resort was beautiful, staff was attentive,& the spa service received/dinner on the beach was also 10/10!

Alysha (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 19 日

Very good property. The staff is very friendly and attentive. The food at the two specialty restaurants are excellent. The facilities a very well kept, too bad we visited during the peak of the algae season, that made beach unappealing.

Rafael (4 晚浪漫旅程)

Expedia 真實旅客評價

瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式

Hyatt Zilara Riviera Maya Adults Only All Inclusive

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Tropical View Double

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Tropical View King

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Tropical View King Swim Out Suite

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套房, 1 間臥室, 海濱 (Master)

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Ocean Front Double Suite

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Ocean Front King Suite

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Ocean View Terrace King Suite

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Ocean Front Private Pool King

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Pool View Swim Out King Suite

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Ocean View King Suite

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2 Double Bed Suite

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1 King Bed Suite

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Ocean Front Swim Out King Suite

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套房, 1 間臥室 (Master)

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總統套房

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瑪雅里維耶拉凱悅奇樂服務式住宅 - 只招待成人/全包式

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