I booked to pay total cost of accommodation at property.
Shocking to receive email from Sandra threatening to cancel my reservation - email copy attached. The hotel reservation personnel was charging my credit card but failed. Insisted it will be canceled if I don’t provide my credit card to be charged. She told me that pay at property was between Hotel.com and customer, not between Mt Richmond Hotel and Hotels.com. She only knew after receiving the booking confirmation from Hotels.com and it’s not their policy.
If there’s any misunderstanding or communication problems between Mt Richmond Hotel and Hotels.com, why is customer threatened or penalized?
The room is so very small and bare. Can even put and open a suitcase and no place in bathroom to put toothbrush etc.
The wall between is like hollow and we were hearing talking and noises next room in the middle of the night doing their stuff with bed squeaking and heavy breathing.
No more stay for me here.
Stephen
Stephen (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Nice place
Lovely place. Kind people and has a small pool and gym.
Second time staying here and the property, while the facilities are dated (which can't be helped), is a great stay at a super cheap price. Service is absolutely amazing and we choose this place because of the service.
Charlotte
Charlotte (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 17 日
This was a surprise. Whilst it looks like its from the 1980s (but well kept) it was quite fresh and modern within the rooms. Free parking onsite. Bed medium firm (yeh!). Free WiFi. Aircon. Large clean and fresh ensuite. No noise from adjacent rooms/hallway. Just up the road from many fast food venues (not walkable). Not walkable to a train station. Venue was quiet. Restaurant onsite. Very good value for money. Would stay again. Love the staff - very professional and friendly, super helpful.
Jason
Jason (1 晚商務旅程)
Wotif 真實旅客評價
10/10 完美
2024 年 12 月 17 日
Denise
Denise (4 晚行程)
Wotif 真實旅客評價
6/10 不錯
2024 年 12 月 13 日
You get what you pay for
William
William (3 晚家庭旅程)
Wotif 真實旅客評價
10/10 完美
2024 年 12 月 2 日
Great place to stay and with the restaurant it made it easy
Martin
Martin (1 晚行程)
Wotif 真實旅客評價
6/10 不錯
2024 年 11 月 30 日
Location is good , but no elevator in hotel we dragged our two bags each 23 kg ground floor to first floor and then second .Room we got was very noisy.staff is good and room was clean
Harjot
Harjot (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 22 日
Staff were very friendly and helpful. Rooms were tidy - had a cooked breakfast which was great -recommend staying here.
Katelin
Katelin (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 11 月 19 日
Property is old and room was too small and condition was not good. Bed was really bad they made double bed with two single beds that made uncomfortable in sleeping and beds need to be changed. Paid $117 not worth it. had good experience in other motels they charge way less and had good rooms and bed.
Tejpal
Tejpal (1 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 11 月 17 日
We found that this place was pretty rundown and in our room it had things like a towel rail almost falling off the wall. Also, the shower mixer was backwards and if you tried to turn it towards the hot side, it got colder and if you turned it to cold side, it got hotter. It was also loud with a lot of creaking noises from above and our room was near the pool area and there was music playing pretty much the whole time too.
Anna
Anna (1 晚浪漫旅程)
Wotif 真實旅客評價
8/10 很好
2024 年 11 月 16 日
Good property and value for money.
Nicky
Nicky (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 11 月 14 日
Cheap accommodation, but that goes with the price. Its not fancy, you can hear other guests walking around, showering, opening and closing doors. The photos look much better than in person. Overall, our stay was okay, but i dont think we'll be going back.
Ash
Ash (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 11 日
Overall rooms are small with limited storage for clothing and overdue for refurbishment however would definitely stay again. The staff for example Tomisha, Brie, Mary and others are all so hospitable and go out of their way to assist you, the motel is conveniently located and provides good value.
Paul
Paul (3 晚浪漫旅程)
Wotif 真實旅客評價
4/10 一般
2024 年 11 月 9 日
Shower was cold
Very noisy
The kitchen didn’t open until late
The pool is tiny, nothing what the picture tells