6/10 不錯
2025 年 11 月 9 日
The room was wonderful, the night staff (Dustin) was not. The room next to us had their alarm set for 3 AM and they didn’t shut it off. We tried to call downstairs, but they had the phone off the hook so it went to voicemail immediately. My husband went downstairs and Dustin said that we could move to a new room (at 3 AM mind you), we didn’t want to, so Dustin called the room and said nobody answered he then said he would go knock on the door. Dustin did, in fact, not knock on the door and finally at 3:35 AM my husband went down to the desk again, because of course the phone was still going straight to voicemail. Dustin came and banged on the door at 3:40 AM, and finally the alarm turned off at 3:42 AM. Well, I understand that people leave their alarms on, I don’t understand the front desk going immediately to voicemail, the fact that Dustin was in the office with the lights off, watching something on a smartphone and not doing anything. I just cannot understand why it took so long to take any action, and why no matter how many times I called the reception desk went straight to voicemail.
Kristie
Kristie (1 晚商務旅程)
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