Service is great, they just need to pay attention to the cleanliness of the halls.
Greg
7 晚家庭旅程
10/10
This was my second time staying at JW Marriott Cancun, and once again, it was an exceptional experience. The service remains outstanding—warm, attentive, and consistent across every touchpoint. The rooms are elegant and comfortable, with breathtaking ocean views that make the stay even more special. From the relaxing poolside atmosphere to the excellent dining options, everything was perfectly executed. It’s a place I would happily return to again and again!
Beatriz
3 晚家庭旅程
10/10
Bridget
5 晚家庭旅程
10/10
Very nice staff. Nice area around infinity pool. Food was good.
natalie
3 晚行程
10/10
It was one of our best hotels experience we ever had. We were completely blown away by how well trained the staff was. They were all exceptional and naturally caring they weren’t doing it for the money they did it because they loved their jobs. I hope management is paying them well because I have never seen such professionalism in just one place. I could go on and on so I will end by saying everyone place choose this hotel whenever you go to Cancun because I want you to have this experience for yourself. 👏👏👏👏
LENA
5 晚浪漫旅程
10/10
Barbara
5 晚行程
10/10
Adrian
1 晚行程
10/10
Exceptional staff with service oriented hospitality. Pool area spacious, clean with great bar and food service. Great property for families!
Karen
5 晚家庭旅程
8/10
Más amables
Karla
3 晚行程
10/10
Daniel Raymond
6 晚行程
10/10
We were very pleased with the hotel. It was clean and had all the amenities it advertised. The service was exceptional, everyone was very kind and helpful which was the best part of staying here. This included the service at the onsite restaurants.
Casey
4 晚家庭旅程
10/10
Excellent hotel
Sandra C.
4 晚家庭旅程
10/10
This marks our eighth visit to the JW, and we continue to return because it is consistently exceptional in every regard.
While turnover is inevitable in the hospitality industry, the JW stands out with its remarkable staff, many of whom have been with the property for years. Their personalized service and genuine efforts to get to know our family create a truly welcoming and memorable experience.
Though we rarely request special accommodations, on the few occasions we have, the JW team has always gone above and beyond to ensure our needs are met.
I wholeheartedly recommend the JW, and I have no doubt we will be back for our ninth visit very soon.
Cheers!
Troy Michael
8 晚家庭旅程
10/10
This is my 2nd visit to JW Marriott Cancun 18 years later. I thoroughly enjoyed my stay at the JW! The staff is incredibly attentive, available, and helpful whether it's the Spa, pool waiters, front desk, all of them. This is a great location there are several restaurants within walking distance where we enjoyed eating each night. We had lunch by the pool and the nachos are soooo good. I can't speak to other restaurants on the property since we didn't try them.