Clean and nice layout. Service and food was mediocre
Justin
Justin (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年12月2日
This was our first Dreams all-inclusive resort, although we’ve been to many others resorts in Cancun. This was my least favourite of all my experiences. Given this brand is considered a 4.5 star, it surely didn’t feel it.
Cons:
- We were a group of 34 and our hotel rooms were scattered across the resort, no attempt to keep us clustered even though the booking was made all together. When asked the front desk staff responded, we have too many groups.
- The steak house - worst dining experience of all the al a carte restaurants. The food at the steakhouse was sub par. We found hair in the food on two different plates. The service was also not great, rude and inattentive waiter.
- Pool towels. Get your towels early. One day there was a 3 hour wait to get towels.
- Room towels, we were a family of 4 and they consistently only left 2 new towels when they cleaned the room. We had to call down daily for extra towels. On two occasions we were told that they were out of towels and the hotel was too busy so we had to share wet towels after showers.
- We had quite a few vegetarians in out group and the options at the resort were limited.
- I’m truly surprised at how small the restaurants were given the shear size of the resort and number of guest rooms. Some nights if you showed up at 6:45 you wouldn’t be able to get into a restaurant other than the buffet.
- Buffet, the lunch buffet was the best. The morning omelette stations were great but other than that the food consistently ran ou
Lovleen
Lovleen (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月28日
Daniel
Daniel (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
HERNAN
HERNAN (6 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月20日
Disappointed with the service provided by the staff. While there were few really good staff members (for example at the blue water grill), most of the staff members were not courteous and were in fact rude. I was asked to pay more money the day after I checked in by stating the reason that the price I had previously paid was incorrect and they would now like me to pay a higher price. Also, the resort has a first come first serve basis for dining at all restaurants except one. This meant that we couldn’t plan our days in advance. At times, we had to wait more that two hours for the table which meant that kids were way past their usual dinner time. Eventually you either eat at 6 pm or after 9pm. I would not recommend the the resort for families.
Divyasom
Divyasom (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
Nicole Elizabeth
Nicole Elizabeth (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
Lots of games family orientated
Kimberly Ann
Kimberly Ann (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月18日
The staff was extremely helpful and friendly! I am going back again next year!
Jacqueline
Jacqueline (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月16日
Ye
Ye (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月15日
Gabriella
Gabriella (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月14日
Jenna
Jenna (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月11日
greet
THUY
THUY (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月11日
El aseo de las habitaciones es muy regular. Segundo dejaban la cafetera sucia y los vasos, las toallas. Algunos meseros mal teníamos, especialmente en el restaurante italiano.
La carretera de acceso está terrible.
El personal de seguridad de acceso no tiene un protocolo de control claro. Algunos nos preguntaron a donde salíamos.
FREDDY
FREDDY (8 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月8日
Overall it was a good vacation. The staff at the property were very nice and helpful and went out of their way to make sure you have everything you need. The food was ok, definitely not a foodie resort. There are options so it was still easy to find something to eat and food was pretty much available all day. The beach was not very good. Way too much seaweed and garbage and the water was not the greatest but not the hotels fault I guess. I would definitely recommend this place for families, my kids loved the water slides and spent some time everyday there. Would go back for the right price for sure.
Rasheed
Rasheed (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月8日
So many amenities
Neil
Neil (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月7日
Sonamdeep
Sonamdeep (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
Kim Justine
Kim Justine (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月4日
Above and beyond service from all staff in the hotel, Pedro and hector at the pool bar and luis taking the nice cold drink to us always with great enthusiasm. At the sport bar Carlos was amazing treated me like family. Definitely recommend this resort. We were there for Halloween and they had a great event for kids and adults my kid enjoyed it.
Ivan Alejandro
Ivan Alejandro (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月3日
1. They tried to charge us for sheets we ruined from getting food poisoning from the room service. They tried to charge us $576. We had to challenge this.
2. The only good service here is the housekeeping. They are divine.
3. The food is bad. Unless you go to a restaurant which are first come first serve so it’s extremely hard to get in one, but even then it’s not great.
4. They are extremely racist and made our stay absolutely horrible. We had to prove we were vip to use a golf cart for transportation. They tried to claim regular residents don’t have access. We were constantly told different information by everyone.
5. We were not allowed to leave the resort with an Uber. We were attacked by a taxi driver rocks thrown at us. And no one cared. It was terffying. No one would help us after being ATTACKED. You are trapped at this resort.
Do not stay here if you’re Black or brown. This is a horrible place. This is my 3rd dreams experience all of them great but now I will never go back. My travel agent has been notifying Hyatt but everyone beware don’t go here.