Here’s a structured and well-written review based on your experience:
We recently stayed at the Marriott All-Inclusive Cancun for three nights. While our stay was okay, there were several aspects that left us disappointed, especially considering it’s marketed as a family-friendly all-inclusive resort.
One of the biggest letdowns was the lack of a proper dessert shop for kids. In the summer, all kids want is good ice cream, yet the only option available was a small shop with just three flavors, which opened at noon and closed at 9:00 PM—quite restrictive for an all-inclusive experience.
Our dining experience at Casa Madre had its own issues. We ordered Merlot, and to our surprise, it was finished right after we had two glasses. Additionally, basic food items like rice and beans were unavailable as separate orders, which felt very limiting.
What makes this even more disappointing is that last year, we stayed at Hyatt Ziva Cancun, and the experience was significantly better. The extra money spent at Hyatt Ziva was absolutely worth it—from the variety of food options to the overall service, everything felt more premium and well-managed.
To top it all off, on the last day at checkout, the hotel didn’t even have bananas for the kids—a basic travel-friendly fruit that’s always a good option for young ones. It’s shocking that an all-inclusive resort couldn’t manage to provide such a simple item.
Overall, while our trip wasn’t terrible, it definitely didn’t meet expectations, an