We had to cut our stay very short due to discovering bed bugs in our room the same evening we checked in. This was extremely disappointing and disrupted our trip entirely, especially since we were traveling with a baby and had to drive hours back to Rome the same night.
The hotel itself feels quite old and in need of serious updates — from the furnishings to the overall condition of the rooms. The windows, in particular, are outdated and offer little sound insulation. If your room faces the main street, be prepared to hear everything from traffic to late-night noise.
That said, I do want to commend the staff — they were exceptionally kind, understanding, and professional throughout the situation. They processed a refund immediately and assured us that the bed bug issue would be addressed promptly.
Unfortunately, despite the good customer service, the condition of the property and the bed bug incident make it hard to recommend this hotel without significant improvements.