我可否免費取消坎昆月亮宮 - 全包式度假村的預訂，並獲發全額退款？

可以。坎昆月亮宮 - 全包式度假村在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

坎昆月亮宮 - 全包式度假村是否設有泳池？

是的，此住宿設有7 個室外泳池及兒童泳池。

坎昆月亮宮 - 全包式度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住 (輔助動物除外)。

坎昆月亮宮 - 全包式度假村是否設有店內泊車位？

是的，此住宿設有免費自助泊車及代客泊車服務。

坎昆月亮宮 - 全包式度假村是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每位來回 USD26。

坎昆月亮宮 - 全包式度假村的登記入住及退房時間為何？

你可於 15:00 開始登記入住。退房時間為 12:00。

坎昆月亮宮 - 全包式度假村是否附設娛樂場？

否，此住宿不設娛樂場，但逸爾皇家賭場 (16 分鐘車程外) 及杜拜皇家賭場 (17 分鐘車程外) 就在附近。

坎昆月亮宮 - 全包式度假村店內與附近有什麼好玩？

你可享受店內活動的樂趣，例如划橡皮艇、滑浪風帆及排球，並在高爾夫球場練習揮桿。店內其他休閒康樂節目包括健身班、籃球及彼拉提斯班。你可享用 SPA 服務，又或在 7 個室外泳池中任選一個暢泳。坎昆月亮宮 - 全包式度假村亦備有9 間池中酒吧、夜總會、滑水梯、桑拿、蒸氣室及電子遊戲室。

坎昆月亮宮 - 全包式度假村內或附近是否設有餐廳？

是的，店內有 16 間餐廳，坐擁亞洲菜。

坎昆月亮宮 - 全包式度假村的客房是否配備私人熱水浴缸？

是的，每間客房均配備室內私人熱水浴缸。

坎昆月亮宮 - 全包式度假村是否設有戶外私人空間？

是的，每間客房都配備陽台。

坎昆月亮宮 - 全包式度假村附近區域有何特色？

從坎昆月亮宮 - 全包式度假村出發，短短 8 分鐘車程即達坎昆國際機場 (CUN)，9 分鐘步程可到索奇米爾科。

坎昆坎昆月亮宮 - 全包式度假村優惠

Q: 坎昆月亮宮 - 全包式度假村的客房是否配備私人熱水浴缸？

是的，每間客房均配備室內私人熱水浴缸。

2/10 欠佳

2025 年 7 月 23 日

被詐騙的感覺，接送也不等服務態度負能量

5 晚家庭旅程

Hotels.com 真實旅客評價

8/10 很好

2025 年 4 月 23 日

Good vacation places.

Xiujing (6 晚行程)

Expedia 真實旅客評價

8/10 很好

2024 年 8 月 7 日

Feng (7 晚行程)

Expedia 真實旅客評價

6/10 不錯

2023 年 5 月 2 日

Stella (6 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 10 月 17 日

El personal muy amable, habitaciones limpias y muy bien servicio

Nelson Israel (2 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 10 月 1 日

Edgar Andres (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 18 日

Vacaciones cancun 2025

Comida deliciosa, personal amable y atento, cuidando la atención al huésped y limpieza del hotel en todo momento.

María de la luz (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 14 日

Viagem em família

Fizemos uma viagem em família, eu, meu marido, minha enteada, meus pais e meus sogros, e foi maravilhoso nossos dias no hotel. Desde a chegada fomos muito bem recepcionados, o atendimento foi excelente, os quartos eram maravilhosos e a cama foi uma das melhores que dormi na minha vida. A única ressalva é que no momento do check in nós ofereceram passar um dia no The Grand, que é o outro hotel que fica ao lado, com a condição de fazermos uma visita de 90 minutos pelo hotel, foi dito que estavam fazendo isso porque vão abrir um novo hotel em punta cana e queriam divulgar. Aceitamos, porém os 90 min duraram 3h onde tentavam nos vender um pacote para nos tornarmos associados. Fora isso, todo o restante foi perfeito, os restaurantes eram muito bons, aliás, o único ponto positivo dessa cilada de 90 min, foi que pudemos aproveitar um dos restaurantes do The Grand, chamado Habib que foi um dos melhores que já comi na vida. As piscinas eram ótimas, tinham atendentes que traziam bebidas, e as bebidas eram de ótima qualidade. Nessa epoca do ano o mar está cheio de saragossa, então não pudemos aproveitar a praia, mas isso não fez a menor falta, com tantas coisas para fazermos no próprio hotel ! Com certeza retornaremos, e indicaremos a todos os amigos que forem à Cancún !

Vera Lucia (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 12 日

Hayoung (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 31 日

Isa (5 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 30 日

Thiago (8 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 8 月 27 日

AARON RICARDO (3 晚商務旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 22 日

Todo muy bien con el hotel, perfecto para llevar niños, mi única queja tal vez sería que a fuerza te quieren llevar a desayunar para ofrecerte tiempos compartidos desde que llegas hasta que te vas están con lo mismo, hasta te marcan al cuarto y llega a ser molesto

Cesar (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 21 日

Hotel moon palace

El hotel es muy grande, tiene gran variedad de restaurantes y estaciones de comida. La atención del personal es muy buena. Las habitaciones cómodas y con lo necesario para una estancia confortable.

Yesica b (4 晚商務旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 8 月 9 日

Do not fall for the 90 minute sale tactic

Do NOT attend the “90-minute” sales talk — it’s a trap! The so-called 90-minute presentation at The Grand turned into over 4 hours of aggressive, high-pressure sales tactics. They try to bully and guilt you into buying 100 weeks of vacation for an outrageous price. Even after leaving, they continue offering “coupons” and pestering you. Please don’t fall for it. About the hotel itself: Beautiful, well-maintained property Great food and dining options Clean, comfortable rooms Excellent service from the staff Be aware: the resort is huge, so expect to either walk long distances or wait frequently for golf carts.

4 晚家庭旅程

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 9 日

4 晚家庭旅程

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 29 日

3 晚家庭旅程

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 28 日

Megan (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 24 日

Muito boa, porém os quartos são apertados para um resort

Rodrigo (3 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 23 日

Deixou muito a desejar estávamos em Uma local NIZUC nos venderam um outro local THE GRAND informando que era bem melhor etc mas infelizmente não subiria as nossas expectativas. Local Com barulho a noite longe quartos mal cuidado. Algumas piscinas sujas. Não vale O que cobram

Wilderson Abel (7 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 7 月 20 日

We stayed at Moon Palace Cancun Sunrise in July, and while we enjoyed parts of our trip, there were definitely some pros and cons worth mentioning. The resort is large, but still very walkable, especially compared to Moon Palace Grand, which felt much more spread out. One of the biggest disappointments was the beach. Unfortunately, during our stay, the sargassum was really bad. The water wasn’t the clear turquoise blue you typically expect from Cancun, and the beach wasn’t swimmable. We understand this is a seasonal issue, but it definitely impacted our experience without beach time. Staff did do a great job at clearing the sargassum off the beach as much as they could. The resort itself is beautiful though we expected it to be more extravagant for the price we paid. Some areas could use a deep clean, especially in the common spaces. Better signage would also be helpful—finding your way around can be confusing at first. The food was hit or miss. The buffet could be improved—pretty limited variety and just okay in taste—but the dinner restaurants were much better, with solid food and service. Lastly, we felt like there weren’t enough activities around the resort during the day. For such a large property, more on-site entertainment or engaging options would really help fill the downtime—especially since the beach wasn’t usable. All in all, it’s a nice property with potential, but with a few upgrades and some seasonal planning, it could be much better.

Jennifer (4 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 20 日

Faraz (6 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 20 日

jason (6 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 19 日

Rosa (7 晚行程)

Orbitz 真實旅客評價

10/10 完美

2025 年 7 月 19 日

Staff were very friendly and all services activities were enjoyable!

Fahima (4 晚家庭旅程)

Expedia 真實旅客評價

坎昆月亮宮 - 全包式度假村

Moon Palace Cancun - All Inclusive

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