我可否免費取消納巴蘭酒店的預訂，並獲發全額退款？

可以。納巴蘭酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

納巴蘭酒店是否設有泳池？

是的，此住宿設有室外泳池。

納巴蘭酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

納巴蘭酒店是否設有店內泊車位？

很抱歉，納巴蘭酒店不設店內泊車位。

納巴蘭酒店是否有提供機場接駁車服務？

是的，來回機場接駁車由 06:00 至 23:30 按要求提供。費用為每輛車來回 USD120。

納巴蘭酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：23:00。提早入住收取附加費 (因應供應情況而定)。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供零接觸登記入住與退房服務。

納巴蘭酒店是否附設娛樂場？

否，此酒店不設娛樂場，但玩城賭場 (13.8 公里外) 及逸爾皇家賭場 (15.1 公里外) 就在附近。

納巴蘭酒店店內與附近有什麼好玩？

歡迎暢玩踩單車、海上觀光及釣魚等附近活動。附近其他休閒康樂節目包括生態遊。你可在室外泳池中痛快暢泳，又或充分善用酒店的其他設施/服務，當中包括花園等。

納巴蘭酒店內或附近是否設有餐廳？

是的，Oceanvs坐擁海濱用餐區及地中海菜。

納巴蘭酒店附近區域有何特色？

從納巴蘭酒店出發，短短 1 分鐘步程可到北灘，2 分鐘步程即達女人島、蓬塔坎昆和蓬塔尼祖國家公園西海岸。

穆赫雷斯島納巴蘭酒店優惠

Q: 納巴蘭酒店是否設有泳池？

是的，此住宿設有室外泳池。

Q: 納巴蘭酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: 納巴蘭酒店是否設有店內泊車位？

很抱歉，納巴蘭酒店不設店內泊車位。

8/10 很好

2025 年 7 月 16 日

Tout était parfait! La plage est extrêmement belle. Le seul point moins agréable est le bruit de la rue. Les fenêtres pourraient être plus insonorisées.

anne-marie (11 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 16 日

The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.

Gary (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 14 日

Adam (7 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 11 日

Fábio jose (4 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 7 日

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.

Gary (1 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 6 日

The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.

Jose Luis (1 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 7 月 6 日

A bit noisy from people walking by at nite talking and playing music. There is no lobby. Open grounds, small structures with connecting pathways, each has 4 units in them. A block from its own private beach it shares with its much nicer sister hotel across the street.

Gary (1 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 20 日

En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad

Playa Isla Mujeres, muy segura, arena fina y suave, ideal para niños y toda la Familia

Hot cakes de desayuno Restaurante Ocean's Isla

Platos de Frutas del Restaurante Ocean's Isla donde nos daban el servicio en el Hotel

ANA (7 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 13 日

Great location, beach club was super nice. Free breakfast!

Charles (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 10 日

The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.

Eve (4 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 6 月 10 日

Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.

elizabeth (2 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 10 日

Me encantó Na Balam, tienen camastros para cada habitación, eso fue un plus, el próximo año, estaremos solo ahí, una semana, ya no en Cancún

arturo (2 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 6 月 5 日

Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.

Brenda (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 5 月 28 日

Fallon (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 5 月 25 日

Mariana (1 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 12 日

Hotel muy bonito y limpio. Unos metros de la playa

Angela (4 晚行程)

Orbitz 真實旅客評價

6/10 不錯

2025 年 5 月 7 日

Jose Mario (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 5 月 5 日

John (9 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 5 日

The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!

Travis (3 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 5 月 3 日

2 days in paradise

Sono tornato dopo 24 anni. Tanto è cambiato. Na Balam sempre un certezza. Personale gentilissimo, educato e super efficiente. Consiglio

andrea (1 晚友伴旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 5 月 3 日

Hay áreas dentro de las habitaciones que toca renovar, y los colchones son muy duros, pero es un excelente lugar donde hospedarse.

Lupita (2 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 4 月 27 日

Front desk gal

One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.

Kelly (3 晚友伴旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 4 月 15 日

Close to beach

Ivan (7 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 4 月 12 日

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

Brandon (6 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 4 月 4 日

The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.

Julio (3 晚家庭旅程)

Expedia 真實旅客評價

納巴蘭酒店

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常見問題

我可否免費取消納巴蘭酒店的預訂，並獲發全額退款？

納巴蘭酒店是否設有泳池？

納巴蘭酒店是否允許寵物入住？

納巴蘭酒店是否設有店內泊車位？

納巴蘭酒店是否有提供機場接駁車服務？

納巴蘭酒店的登記入住及退房時間為何？

納巴蘭酒店是否附設娛樂場？

納巴蘭酒店店內與附近有什麼好玩？

納巴蘭酒店內或附近是否設有餐廳？

納巴蘭酒店附近區域有何特色？

納巴蘭酒店的評價

評價

很好

8.6/10

8.2/10

8.0/10