Excellent customer service. Good location near restaurants and freeway. Took us only 15 min to walk to universal city. The only
Critique I’d like to make is the powerful air freshener smell in the hotel hallways, luckily it wasn’t powerful in the rooms, just throughout the rest of the hotel. It wasn’t a bad smell it was just super strong, so if an air freshener can be unplugged that would be great.
Jackie
2 晚家庭旅程
10/10
Convenient location f
Elizabeth
1 晚行程
10/10
Chris
2 晚行程
8/10
真實旅客
3 晚家庭旅程
8/10
I enjoyed my stay it's aged but quaint and close to universal studios. This helped me keep them steps up. 20-30 mins walking. Restaurants and Starbucks conveniently close as is gas for the quick interstate access the hotel was quiet and comfy but the windows don't have screens and it's surrounded by beautiful flowers, but spiders come with those flowers so no window opening to let some fresh air in. Overall for the rate and the friendliness I'd go back and recommend
Maria
2 晚家庭旅程
10/10
Emperatriz
1 晚行程
10/10
Renzo
3 晚家庭旅程
2/10
Shannon
2 晚行程
10/10
William
2 晚行程
8/10
Customer service was great! The staff was very kind and helpful. Attended to us when we needed and provided all the necessities in the rooms. There was always parking no matter what time we came back to the hotel. We liked that the pool was indoors and heated since the kids wanted to swim on a cold night. Location was convenient and close to Universal Studios. There was an old smell in the hallways and it was visible the building was old but overall a great and comfortable stay.
Andres
3 晚家庭旅程
10/10
Mayra
2 晚家庭旅程
8/10
La ubicación es excelente. El personal en recepción muy bueno también. Sólo tuvimos dos problemas: la cama se hundía; me da la impresión de qué el colchón ya estaba viejo. El segundo problema fue que para mi segunda noche no tuvimos Internet.
SERGIO J
2 晚行程
6/10
Monica
2 晚行程
8/10
Stay was good but was charged 3 nights for parking when only stayed two. Was informed I’d get a refund and did not.
Brittany
2 晚家庭旅程
10/10
Only stayed 1 night. Beds were super comfortable room was really nice and clean.
Only downside there was a very heavy perfume scent that was overwhelming.
I definitely would stay again
Tabitha
1 晚家庭旅程
8/10
Luis Orlando
1 晚行程
10/10
I loved everything about my stay. Definitely will be back!
Ranetta
10/10
Very nice
Lourdes
2 晚行程
10/10
Everybody was so sweet and nice. I came with my favorite niece and I’m her favorite Auntie. We will definitely be back. Thank you Tilt! Oh and we loved all the staff and I nicknamed the night shift employee Smiley because he always had a friendly warm smile. Again thank you and we will see you again soon
Lynda
5 晚家庭旅程
8/10
Hetalben
2 晚行程
4/10
The water was not getting hot so I could not give my daughter a warm bath. The tv in our room had no working remote and half the outlets did not work around the room. I would not stay here again!
Brittany
2 晚行程
10/10
Tom
1 晚友伴旅程
8/10
Staff was very helpful and kind
Derek
1 晚浪漫旅程
10/10
Was perfect! Great staff, blackout window covering, plus the comfortable bed I slept amazing.