By far the worst vacation experience my wife and I have had. Service was terrible, food at the hotel was darn near inedible and we had to change rooms half way through our stay. Apparently somewhere hidden in fine print it says you will have to change rooms if staying on a Saturday. This is because the property is a timeshare. So if you’re looking for just a vacation look else and if you’re looking for a timeshare you’ve been warned, I couldn’t imagine being locked into this place. We tried every option to get a refund so we could go elsewhere.
Roger
Roger (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 1 日
The ice cream machine didnt work entire time.. took 3 hours to check in.. except for restaurant horrible service
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
VICTOR GERARDO
VICTOR GERARDO (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 14 日
We loved our stay, the food is a bit too Americanized for our liking, when going to Mexico we expected authentic food, but the overall experience with staff and services was wonderful, my kids and I enjoyed our stay, we just left today! We didn’t get to enjoy the beach due to high tides and severe sargassum but we’ll have great memories of the resort.
Antonio
Antonio (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
Levi
Levi (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 24 日
Ótima estadia.
Verena
Verena (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 16 日
Sherry
Sherry (6 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 11 日
We stayed in the double suite and had the all inclusive package. The suite had a nice kitchen and it was kept well appointed with drinks during our stay. Overall, the room was very clean and comfortable. The bathrooms are a bit outdated with a very small bathroom with built in shower/tub. The bedrooms and living room were nicely decorated and comfortable.
The grounds are nicely maintained and the staff were very friendly and helpful. Top notch on the staff we encountered. We didn't use the pools much but there are several to choose from with plenty of space for lounging and dining poolside. Beachside service is great, although the lounge chairs aren't very comfortable.
The dining is not great. As I mentioned, we had the all-inclusive package so we had the majority of our meals at the resort. We went to a couple of the restaurants that were considered more "high-end" and while the food was good it was hit or miss with the menu items. Overall, I'd give the food a 3 out of 5 stars.
We got massages at the spa which was a really nice experience. Again, exceptional staff and all five of us had a great experience at the spa. I had a massage from Monserrat and she was fantastic so I went to her a second time.
Lastly, they strongly encourage attendance at a presentation about membership in their time share program. Told it's 90 minutes and no pressure. We were there almost 2.5 hours and kept getting more offers after we repeatedly said we weren't interested.
Beth
Beth (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Hotel muito bom, bastante variedade de comidas e bebidas e atendimento cordial e sempre disposto a ajudar. Único ponto ruim é a pouca opção do room service, apenas algumas opções de lanche após 10:30PM.
Gísela
Gísela (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Alexei Rodríguez
Alexei Rodríguez (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 10 日
This is not your typical all inclusive like the other hotels in Cancun, this facility is also a time share so you get a mix of member and the usual guest. Place is nice, but very basic and does not have a lot of amenities and restaurants. Not a lot to do, since there is not a regular or daily shows/events that you can watch and participate. They are also very strict with checking in time so plan your vacation well. Pool area is nice but you have to wake up at 6am to save your lounge chair. Beach is not that great but doable. I don't think I will come back here again.
candice
candice (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Nothing else to say everything is perfect
I really love it😍
Jacinta
Jacinta (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 10 日
Too quiet pool staff rude. Falls advertising we where not able to get into any of there restaurants only members.
Jose
Jose (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 9 日
The people working on this hotel is amazing! Food is very good!
DIANA
DIANA (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 9 日
Danielle
Danielle (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 9 日
Karen
Karen (6 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 9 日
Daffney
Daffney (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 9 日
The service of some of the waiters wasn’t good! Food wasn’t that great.