Pros: Pleasant and efficient desk staff, Delicious pub style dinner with included alcoholic drink, very friendly & helpful young gentleman waiter. Public areas of historic building well kept.
Cons: (why I cry a little) Our king bed room had several small easily remedied maintenance issues - one side curtain missing entirely, the other side curtain hanging by 1 hook which just needed the little track eyes for the rest of the hooks. Vintage/antique style furniture paint was badly chipped - just needed a little bit of colour to cover those marks. The TV remote would not turn the TV on/off or do volume (the other buttons worked although we had to do the volume/on/off commands using buttons on the front of the TV.) The roller blind did not stay at the spot you rolled it to, but had to be fully rolled to the top or puddled on the sill completely rolled down. Good thing the windows actually open because we had to turn the thermostat down to 50F, run the fan, and open the window 6 inches and keep it that way all afternoon and overnight to cool the room down from 78F (the temp when we arrived.)
The Plaza is such an historic and beautiful old building with a neat original 1920's Otis 3 person elevator and beautiful original wood floors and I really hate to see it come into disrepair when it could be (and has been) so much more. As a Wyndham property I implore you, please get on top of daily simple maintenance tasks to improve customer satisfaction and bring her back to her heyday