The front desk is not very agreesieve to solve the issue for customer. I booked the hotel via agent and the package is breakfast included.
I show the confirmation later and also the member card. But the front desk only keep saying that they didn’t see that info from their record. They only asked me to solve this via my agent and not willing to help to double check in their side.
This is bad experience and I won’t stay again.
YI-Ting
YI-Ting (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2019 年 7 月 11 日
HSIN YU
HSIN YU (5 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 2 日
carmen
carmen (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 2 日
Miliana
Miliana (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 27 日
Siu-Fai
Siu-Fai (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 27 日
Gregory
Gregory (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 25 日
Great hotel
The hotel is at a great location. I wish they had easy accessible plugs by the bed as it was a challenge plugging in my CPAP. Other than that, great hotel
James
James (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 22 日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 21 日
Jessica
Jessica (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 20 日
Nice service, clean and comfortable room, good location. Gym wasn’t huge but decent for 1-2 people. Breakfast included at attached restaurant, pretty good but not great, okay service.
Carley
Carley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
This was my third time staying at the Opus and it remains my favorite hotel in Vancouver. I love the location and ease of check-in and valet parking. The service provided by the staff is wonderful. They are gracious and helpful - especially for this last trip where I left an item behind. Thank you!
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Melissa
Melissa (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
Rodolfo O
Rodolfo O (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
OPUS is wonderful!
Check in was fast and seamless. Everyone was so friendly and welcoming. My room was great, with everything I needed. The heated floor in the bathroom was an extra added bonus! Everything was clean and ready to use. The added items like the aromatherapy roller ball by the bed, and the amazing smelling soaps and lotions was a welcome surprise.
Leah
Leah (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 16 日
Sherry
Sherry (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 11 日
Jin
Jin (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 9 日
Neal
Neal (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 4 日
Sara
Sara (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 26 日
Opus for the win
Funky boutique hotel that surprised us with a glass of rose prosecco on check in. Excellent location between Mainland and Hamilton in Yaletown for dining and the Skytrain station is across the street.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Nice!
Very nice - easy and helpful staff
Matthew
Matthew (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 19 日
Good boutique hotel, good location
It doesn't have a lot of frills, but everything works as advertised, especially the shower which was awesome. Service is great and so is location, right in Yaletown. An automatic front door would be nice, but other than that everything was great. TONS of restaurants literally seconds away from the hotel.
Yotam
Yotam (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 14 日
george
george (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 13 日
Great hotel great location
Very friendly and accomodating staff