We arrived, waited in line for an excessive amount of time due to one working computer but my young son was very VERY excited for our suite so it was okay at that point. We were told after the wait that our reserved room was not available, and we were given a normal room with very little sympathy whatsoever or anything to make up for it. On top of that, the breakfast was lacking, the pool was very very cold, and my kid slipped on the slippery hallway floor and severely injured his wrist. Really put a temporary damper on my vacation with my son. We had a great vacation still thankfully, no thanks to this place unfortunately.