Subject: Complaint Regarding Disturbance During Stay – 4th–5th October
Dear Village Hotel Bury Team,
I’m writing to raise a formal complaint about my stay at your hotel on the night of 4th–5th October.
Throughout the night, there was loud music, shouting, and arguments continuing until around 2:30 a.m., along with things being thrown around in nearby rooms. It was impossible to get any proper rest.
I chose Village over Premier Inn expecting a higher standard and a comfortable night’s stay, but I’m genuinely appalled by the level of noise and the lack of control over guest behaviour. I spent more for what I thought would be a quality experience, yet it turned out to be far worse than budget accommodation.
I’d appreciate it if you could look into this matter and let me know what steps will be taken to address it, as well as whether any form of compensation will be offered for such a disrupted stay.
Ciaran
Ciaran (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 5 日
Dated and expensive.
Very disappointing stay considering the cost. We booked 2 x rooms for family. The cleanliness was very poor/the rooms are dated/electric cables showing from the radiator/cooler which didn’t work properly. No ac. They have Dyson fans which barely had any air coming from them.
The food in the restaurant was extremely expensive for what was served. Very bland.
The staff were good in reception and bars.
A few drunk customers made it a bad atmosphere.
The breakfast was very bland and not much variety. It’s a nice looking building from the outside but the inside is tired and in need of some serious TLC
Moshin
Moshin (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 5 日
Bed rock hard slept about 4 hours
Deborah
Deborah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 29 日
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 26 日
Kahrel
Kahrel (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 23 日
Adequate!
Room was adequate, the blind was broken upon arrival, the shower was weak and the heat control was poor (was to cold). When trying to order my evening meal the QR code link to ordr food did not work, this caused the bar team to be overwhelmed...
Martin
Martin (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 22 日
Aqsa
Aqsa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 19 日
Wayne
Wayne (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 9 日
Viniana
Viniana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 8 日
Room service forgot to give us a towel for my daughter.
We love the fact that there was Starbucks downstairs.
Maybe gym and pool should be included and not as an extra. Just a thought.
Viniana
Viniana (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 6 日
Tom
Tom (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Craig
Craig (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
scott
scott (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 29 日
Steve
Steve (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 28 日
No problems
Nice simple, easy and clean stay
paul
paul (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 23 日
The whole experience was very good from checking in to leaving all the staff that we dealt with were very helpful we had a double room which was very large and clean the breakfast had plenty of choice and the pool and facilities were excellent i would have no problem recommending this hotel a very good hotel at a good price
Keith
Keith (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Mick
Mick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Fantastic place
Perfect...I would 100% recommend..
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Martin
Martin (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 7 日
Know what you're getting into.
Room was stained and dirty, loud music past midnight. I've stayed in 2 different village hotels but had 2 pretty similar poor experiences. They definitely cater to a particular type of crowd, absolutely not for me.