The hotel was beautiful and the room was comfortable and clean. Breakfast was delicious. Great staff!
Maria
1 晚家庭旅程
4/10
Pool was broken so the kids say "zero stars"
Breakfast should be available earlier! 6:30 is too late for many travelers
Joann
2 晚家庭旅程
6/10
The hotel could use some renovations to the rooms. The hallway had ripped carpeting in spots but my biggest issue was how low the toilets are! Lower than other hotels. My second issue was feeling springs in the mattress. Not comfortable. We stay because it’s close to family but it’s not as nice as other Embassy Suites
Robert
1 晚家庭旅程
6/10
There was a large stain in the carpet upon entry into the room. The caulk around the bathtub had black mold on it.
真實旅客
1 晚商務旅程
6/10
Brenda
1 晚家庭旅程
6/10
Location great. Problems being the staff bordered on rude. I'm handicap and had a roll in shower. Water leaked everywhere and when we called for maintenance we were told to mop it ourselves. There wasnt a luggage cart to be found anywhere. Limited handicap parking, never did get a close spot. I'm generally tolerant, but i do have choices.
Traci
2 晚行程
8/10
Terry
1 晚行程
2/10
Peter S
2 晚行程
8/10
Denise
2 晚行程
6/10
Gregory
1 晚家庭旅程
10/10
Brett
2 晚行程
10/10
Friendly staff, clean room, great experience.
真實旅客
1 晚友伴旅程
10/10
Was very accommodating. Asked for couch bedding and they delivered very promptly. Busy with a conference going on and was a great place to be for a night in Cleveland.
Cristina
1 晚行程
10/10
The service was amazing. Very family friendly environment. It was busy when we stayed and everything still went smoothly.
真實旅客
1 晚家庭旅程
6/10
The sofa bed was a little dirty.
真實旅客
2 晚家庭旅程
10/10
Everything was great
Fasha
1 晚行程
6/10
Common areas were clean and updated. Great breakfast and rooms were modern. The hotel reeked of weed, blankets and garbage were just laying in the hallways all day long and the pool was closed due to "maintenance", which is code for the lobby was being used for a conference. Staff was top notch.
Kevin
3 晚家庭旅程
10/10
Polite and kind very professional
Geraldine
2 晚行程
8/10
Pretty good stay my only issue was i was given an handicap room instead of a regular room which i had ask for but i can over look that. Front deask were amazing and nice, i would stay again
真實旅客
2 晚行程
8/10
Nelly
6 晚家庭旅程
4/10
Not pleased with the staff or lack of information. The pool was closed and there was not any information posted on the website.