Overall it was great. My room was upgraded. Front desk staff seem stressed and need a few more folks to help out. My lake view was blocked partially by the side of another building. The expedia/hotel.com rooms arent the same as the other rooms. Not sure why. Most people book on hotel.com/expedia nowadays. You really need to keep these folks happy! For a 5 star hotel the front desk can do better!!!
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Dirk-Jan
Dirk-Jan (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Florian
Florian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月5日
Good stay
Simran
Simran (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月31日
Argentino of employees at all leveñs is Excellent .
The hotel is outstanding it worth every single penny payed for my stay.
Definetely will be back
Sergio
Sergio (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
Great service. Room cleanliness can be improved
Nirosha
Nirosha (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
Amazing place to stay
Amazing stay with amazing staff! Would like to personally thank Mr Maharshi, Mr Gurvinder and Mr Sathish for making our stay wonderful and memorable. They were so accommodating and the place is beautiful! Will surely visit again.
Amritpal
Amritpal (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月9日
Kerry
Kerry (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月22日
Shailesh
Shailesh (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月5日
Misplaced my wallet
You should immediately fire your front desk, lost&found, reception and entire operations team. I am having a terrible timewith your management.
I had visited Westin to meet my uncle Venkat Raman who stayed with you in room#2322. I stayed in room #2215 from 29th June-30th June.
Unfortunately I had forgotten my wallet(with very very important business cards) and was fortunately found by Mr. Raman. Before checking-out(on 2nd or 3rd july) Mr.Raman gave it to your front-desk/reception and informed that I will make an arrangement to collect the wallet. Your front desk has put it an envelope and marked it room#2215.
Today(5th July), I had arranged a porter to collect my wallet and this is when my ordeal starts:
Point#1: Your phone number that is mentioned on website, gets connected and drops in less than 2 minutes. So next time I call I need to start the entire conversation and only to realie the phone gets dropped
Point#2: When the item is found by us and given to your reception, your team misplaced it and are unable to find my wallet.
Point#3: I had sent a porter to collect after speaking to your team who mentioned it to collect it from front desk, however when my person reached he was made to wait outside and my wallet was never found by your team.
How one earth can you misplace my item when we had given it to you. Even if it is there somewhere there is no process of retriving it easily and people are running helter skelter to find info.
Pathethic operations